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Activate Security Incident Response

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Activate Security Incident Response

Activate the Security Incident Response plugin and configure it based on the needs of your organization. This plugin is available as a separate subscription.

Before you begin

Role required: admin

About this task

Security Incident Response activates these related plugins if they are not already active.
Table 1. Plugins for Security Incident Response
Plugin Description
Service Management Core


Installs the core Service Management items used to allow other service-related plugins to work, such as Field Service, Facilities, HR, Legal, Finance, Marketing and the custom app creator.
Task-Outage Relationship


Allows users to create an outage from an Incident and a Problem form. Incidents and problems have a many-to-many relationship with outages.
Tree map


Enables support for treemap view on any applications.
Security Support Orchestration


Provides an integration of Security Operations with Orchestration to allow the facilitation of workflow activities within Security Incident Response, Threat Intelligence or Vulnerability Response.
Security Incident Response support


Provides support functionality for use within the Security Incident Response application.
WebKit HTML to PDF


Enables the instance to use the service WebKit HTML to PDF.

To purchase a subscription, contact your ServiceNow account manager. After purchasing the subscription, activate the plugin within the production instance.


  1. Navigate to System Definition > Plugins.
  2. Find and click the plugin name.
  3. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

    If the plugin has optional features that are not functional because other plugins are inactive, those plugins are listed. A warning states that some files are not installed. If you want the optional features to be installed, cancel this activation, activate the necessary plugins, and then return to activating the plugin.

  4. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good policy when you first activate the plugin on a development or test instance.

    You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form.

  5. Click Activate.