Post incident review questionnaires

If you decide to use a questionnaire as part of a post incident review, a list of questions, relevant to the security incident, is sent to a user-defined list of users. Their responses are automatically formatted into a post incident report.

While an initial list of questions is provided with the base system, they are customizable. You can create categories and add new questions to them, or you can change individual questions within existing categories. You can also define when certain questions are asked. There can be questions you ask only for your Unix servers for example, or only when there is criminal activity. You can define questions that are asked depending on the answer to another question or on the value in a field on the form. There can even be questions that are filled in entirely by querying the ServiceNow database.