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Service Portal release notes

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Service Portal release notes

Service Portal product enhancements and updates in the Istanbul release.

Service Portal is a simple way for you to configure an intuitive interface for your users. It interacts with the underlying platform, so you can access any platform components in the portal.

New in the Istanbul release

Service Catalog shopping cart
Add items in varying quantities to a shopping cart in Service Catalog. Save particular item sets as a bundle for future use.

Changed in this release

  • Localization improvements
    • Extended translation to widget client script
    • Translated strings
  • Widget Editor improvements
    • Added keyboard shortcuts to improve the editor experience
    • View and edit dependencies alongside a widget using the Dependencies list in the Widget Editor.
  • New search options

    Customers can configure the behavior of search on their portal without having to write, edit, or clone any widgets.

  • getCatalogItem scriptable API: In Istanbul Patch 3a, the getCatalogItem(String itemID) method was changed to getCatalogItem(String itemID, boolean isOrdering), which includes the old method but calls the new method, passing false to the isOrdering parameter.

    The isOrdering parameter indicates whether the system does a create roles security check or a write roles security check on a Service Catalog item's variables. By default, the system does a check on write roles. When users are first ordering an item or have it in their cart, the parameter checks the create roles. If users are not in the process of ordering, for example, if they were looking at a requested item to see the variables associated with that item, then the parameter checks the write roles.

    This change affects the SC catalog item widget, the order guide widget, and the shopping cart widget. Any users who have cloned those widgets or who have a widget that uses the $sp.getCatalogItem call need to update their methods to the new method signature. If you do not update the method calls, the variables will go through a write roles check.

Activation information

Service Portal is a plugin included with the platform that is not active by default. To use Service Portal, users with the admin role must activate the Service Portal plugin (com.glide.service-portal.esm). Activating the Service Portal plugin does not affect any existing CMS configuration. For more information, see CMS and Service Portal.