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Browser support

Browser support

Browser support varies for each version of the user interface (UI). Most major browsers are supported.

Some features have additional browser requirements, which are noted in the appropriate documentation. Browser versions listed in the following table are the latest public release at the time of testing.

Table 1. Browser support for each UI version
UI version Chrome support Firefox support Internet Explorer support Microsoft Edge support Safari support Tablet mobile browser Phone mobile browser*
UI16 Latest public release Latest public release of Firefox or Firefox ESR 9 and up
  • Edge mode is supported
Latest public release 9.1 and up Supported Not supported
UI15 Latest public release Latest public release of Firefox or Firefox ESR 9 and up
  • Edge mode is supported
Latest public release 9.1 and up Supported Supported
UI11 Latest public release Latest public release of Firefox or Firefox ESR 9 and up
  • Edge mode is not supported
Latest public release 9.1 and up Limited support Limited support

*Mobile phone browsers do not support the desktop version of the UI. Instead, mobile browsers use the mobile UI.

Internet Explorer web browser notes

Important: Due to significant performance issues, ServiceNow recommends that customers utilize a modern browser for its products and migrate away from Internet Explorer 11. For more information, refer to KB0683275.
  • Internet Explorer 11 is susceptible to memory leaks, which may impact performance, especially in Windows 7.
  • Compatibility mode is not supported.
  • Setting Security Mode to High (via Internet Options > Security tab) is not supported.
  • While UI16 and UI15 are supported on Internet Explorer 9, the browser may be slow when performing some operations. This slowdown does not necessarily indicate a performance degradation in the instance.

Safari notes

  • There is a security issue in some versions of Safari. User credentials may be disclosed to an unexpected site via auto-fill. For more information, see the Apple security update.
  • Starting with Safari 9.1 and future versions of Safari, the leave page / stay on page pop-up message only displays once.

Exceptions to browser support

Certain applications and features in the Istanbul release have browser requirements that differ from the list of browsers generally supported by the ServiceNow platform.

Table 2. Platform browser exceptions
Platform features Details
Connect release notes
  • The latest public release of Firefox or Firefox ESR
  • The latest public release of Chrome
  • Safari version 6.1 and later
  • Internet Explorer version 10 and later
    • Edge mode is supported.
    • Compatibility mode is not supported.
    • Setting Security Mode to High (via the Internet Options > Security tab) is not supported.
    • Internet Explorer 11 is susceptible to memory leaks, which may impact performance, especially in Windows 7.

Notifications in Connect are available in Google Chrome, Mozilla Firefox, and Safari. Internet Explorer does not support Connect notifications. Some browsers may require additional configuration to allow notifications. For more information, see Connect notification browser support.

Dependency Views release notes
The Dependency Views module supports the latest version or service pack of the following browsers:
  • Firefox with the latest ESR
  • Chrome version 25 or later (latest version recommended)
  • Safari version 6 or later
  • Microsoft Internet Explorer (IE) version 9 or later
Mobile release notes

Access the mobile web interface from the latest versions of Safari or Chrome on your mobile device.

Notifications release notes

If you are using Internet Explorer, you must use version 9 or later to support email links to notification preferences. You can also use any of the other supported web browsers.

Visual Task Boards release notes
  • The latest public release of Firefox or Firefox ESR
  • The latest public release of Chrome
  • Safari version 6.1 and later
  • Internet Explorer version 10 and later
    • Edge mode is supported.
    • Compatibility mode is not supported.
    • Setting Security Mode to High (via the Internet Options > Security tab) is not supported.
    • Internet Explorer 11 is susceptible to memory leaks, which may impact performance, especially in Windows 7.
  • Access Visual Task Boards on your mobile device using either a browser or the native mobile app. See supported devices for more information.
Table 3. Application development browser exceptions
Details
Script Debugger release notes

If you are using Internet Explorer, you must use version 10 or later. You can also use any of the other generally supported web browsers.

Studio release notes
Certain application development features in the Istanbul release have browser requirements that differ from the list of browsers generally supported by the ServiceNow platform.
  • Bringing Studio into focus by clicking the Studio module requires one of these browser versions.
    • Chrome: latest public release
    • Firefox: 11 and later
    • Microsoft Edge: latest public release
    • Safari: 6.1 and later
  • Opening Studio in a new browser tab requires allowing pop-ups from the instance URL.
Table 4. Business Management browser exceptions
Details
Application Portfolio Management release notes

Internet Explorer version 10 and later.

Financial Management release notes

If you are using Internet Explorer, version 11 or later (including Edge) is required to use all aspects of the workbench.

Project Portfolio Suite with Financials release notes

If you are using Internet Explorer, version 11 or later (including Edge) is required to use all aspects of the workbenches.

Table 5. IT Service Management browser exceptions
Details
Change Management release notes

The Change Advisory Board (CAB) workbench is available only on Internet Explorer 10 or later versions for customers using Internet Explorer.

On-Call Scheduling release notes

The updated calendar view is available on only Internet Explorer 10 or later. Any older versions of Internet Explorer display the legacy calendar view.

This site is scheduled for a small content update on Monday, November 12th, between the hours of 4:00pm and 9:00pm Pacific Time (Nov 13 00:00 – 05:00 UTC). Acces to this site may be delayed during that time.