Email Service release notes Email Service is a new platform feature in the Istanbul release. Email Service installs the Email API on the instance. With the Email API you can receive and send email messages using REST. Activation information Users with the admin role can activate the Email Service plugin (com.glide.email.service) to enable the Email API. Additional requirements By default, Email Service only allows admin users to access the . Administrators can by: Adding an access control for creating records in the Email [sys_email] table linked to the email_api_send role. Assigning the email_api_send role to the non-admin user. Verifying the non-admin user has read access to the notification target table. For example, an email notification for an incident, requires read access to the Incident table. Non-admin users with the email_api_send role can access the Email API from the REST API explorer. See Email Service for more information.