Field Service Management release notes

ServiceNow® Field Service Management application enhancements and updates in the Istanbul release.

Activation information

The Field Service Management (com.snc.work_management) plugin is available as a separate subscription. This plugin activates related plugins if they are not already active.

New in the Istanbul release

Field Service Management integration with Project Portfolio Management (PPM)
Plan the deployment of field service projects with PPM. Link project tasks to work orders, synchronize planned and actual dates, and update task and work order status.
Agent calendar
Manage agent and technician availability with the agent calendar, including shift planning, work schedules, and agent availability. Align technician availability with demand to ensure accurate assignment of resources.
Work order PDF summary and signature capture
Capture customer signatures for completed work orders and create PDFs that include signatures and summaries of the completed work.

Changed in this release