Istanbul Patch 8 Hot Fix 1

The Istanbul Patch 8 Hot Fix 1 release contains fixes to the following problems.

For Istanbul Patch 8 Hot Fix 1:
Build date: 08-21-2017_1207
Build tag: glide-istanbul-09-23-2016__patch8-hotfix1-08-18-2017

ServiceNow QPP targets and patches are immediately available. Users do not need to request an entitlement to schedule an upgrade to these versions. For example, entitlements are not required to upgrade to Helsinki Patch 11 (Q3 2017 QPP target) or Istanbul Patch 8 (patch).

For more information about how to upgrade an instance, refer to Upgrade to Istanbul.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Istanbul fixed problems, see KB0598935.
Note: This version is approved for FedRAMP.

Fixed problem in Istanbul Patch 8 Hot Fix 1

Problem Short description Description Steps to reproduce

UI Components

PRB1082285

The 'Edit tag' icon on the incident form is visible but does not work
  1. Log into the instance and switch to the UI15 interface.
  2. Open any incident records.
  3. Click the 'Edit tag' icon on the navigation bar.

Expected behavior: An input box should appear to insert a new tag.

Actual behavior: The 'Edit tag' button is not responsive when clicked.

UI Components

PRB1114435

Add tag feature on forms does not work if system property glide.ui16.live_forms.enabled is set to false On any form, clicking the Add Tag link does not work, and the console throws an error 'Failed to load resource: the server responded with a status of 401 (Unauthorized)'. This issue only exists in Istanbul and does not apply to Jakarta or later.
  1. Disable live forms by setting the property glide.ui16.live_forms.enabled to false.
  2. Go to any task form (incident, problem, change, etc).
  3. Click the more options button on the header.
  4. Click Add Tag link.

    An error is displayed on the console.

UI Components

PRB748992

KB0622856

Reference fields with & in their display value show as & when glide.ui.escape_text is false
  1. Make sure glide.ui.escape_text is set to false.
  2. Clear the cache, log out, and log in to verify.
  3. Create a group called A & B.
  4. Open incident.
  5. Change assignment group to A & B.

    Expected behavior: The group shows as A & B.

    Actual behavior: The group shows as A & B.

Fixes included with Istanbul Patch 8 Hot Fix 1

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.