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Istanbul Patch 3 Hot Fix 1a

Istanbul Patch 3 Hot Fix 1a

The Istanbul Patch 3 Hot Fix 1a release contains fixes to these problems.

For the Istanbul Patch 3 Hot Fix 1a release:
Build date: 03-30-2017_0639
Build tag: glide-istanbul-09-23-2016__patch3-hotfix1a-03-28-2017

For more information about how to upgrade an instance, refer to Upgrade to Istanbul.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Istanbul fixed problems, see KB0598935.
Note: This version is approved for FedRAMP.

Fixed problems in Istanbul Patch 3 Hot Fix 1a

Problem Short description Description

Service Mapping


Service Watch fix script prolongs upgrades, and security constraints prevent selection of Service field
  • Upgrade duration is significantly longer due to a Service Watch fix script.
  • During fix script execution, security constraints appear to prevent users from selecting the Service field.

The following procedure only applies after upgrades from Geneva and when the Event Management plugin (com.glideapp.itom.snac) is active before the upgrade.

In order to activate the fix for this PRB:
  1. Log in as an admin user.
  2. Navigate to System Definition > Scheduled Jobs.
  3. Search for a job named Event Management – Import impact rules.

    If you are unable to find the job, no additional action is required.

  4. If the job exists, open it.
  5. Click Execute Now.

Fixes included with Istanbul Patch 3 Hot Fix 1a

* Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.