Available versions (Istanbul)

The Istanbul family includes Enterprise patches and hot fixes, as well as releases for Password Reset, ODBC, and Mobile.

For more information about how to upgrade an instance, refer to Upgrade to Istanbul.

For more information about the release cycle, see the ServiceNow Release Cycle. For a downloadable, sortable version of Istanbul fixed problems, see KB0598935.
Note: This version is approved for FedRAMP.

Q4 2017 QPP Targets

Releases Patch target option (1, 2) Release notes
Helsinki Helsinki Patch 12 Helsinki
Istanbul Istanbul Patch 9 Istanbul
Jakarta Jakarta Patch 3 Jakarta
  • (1) Targets are subject to change prior to patching. Target versions for a quarter change only if absolutely necessary.
  • (2) ServiceNow will occasionally add an additional letter to some patch and hot fix names (for example, Istanbul Patch 3a). Please consult the release notes for the list of fixes included in each version.

Available versions

For publicly available hot fix release notes that are not yet listed below, refer to KB0598632.

Release version Release type Released on Availability (3, 4, 5)
Istanbul Patch 9a Security patch 10/17/17 Available
Istanbul Patch 9 Patch 08/31/17 Available
Istanbul Patch 8 Hot Fix 1 Hot fix 08/24/17 Unavailable
Istanbul Patch 8 Patch 07/28/17 Unavailable
Istanbul Patch 7 Hot Fix 2 Hot fix 08/07/17 Unavailable
Istanbul Patch 7 Hot Fix 1 Hot fix 07/20/17 Unavailable
Istanbul Patch 7 Patch 07/06/17 Unavailable
Istanbul Patch 6b Security patch 07/20/17 Unavailable
Istanbul Patch 6a Security patch 06/22/17 Unavailable
Istanbul Patch 6 Patch 06/05/17 Unavailable
Istanbul Patch 5 Hot Fix 4 Hot fix 08/02/17 Unavailable
Istanbul Patch 5 Hot Fix 3 Hot fix 06/15/17 Unavailable
Istanbul Patch 5 Hot Fix 2 Hot fix 06/06/17 Unavailable
Istanbul Patch 5 Hot Fix 1 Hot fix 05/09/17 Unavailable
Istanbul Patch 5 Patch 04/20/17

Unavailable

Replaced by Istanbul Patch 5 Hot Fix 1

Istanbul Patch 4 Patch 03/27/17 Unavailable
Istanbul Patch 3 Hot Fix 1b Hot fix 05/13/17 Unavailable
Istanbul Patch 3 Hot Fix 1a Hot fix 03/31/17 Unavailable
Istanbul Patch 3a (2) Hot fix 03/24/17 Unavailable
Istanbul Patch 3 Hot Fix 1 (Express only) Hot fix 03/13/17 Unavailable
Istanbul Patch 3 Patch 02/28/17

Unavailable

Replaced by Istanbul Patch 3a

Istanbul Patch 2 Hot Fix 1 Hot fix 04/19/17 Unavailable
Istanbul Patch 2 Patch 02/01/17

Unavailable

Replaced by Istanbul Patch 3a

Istanbul Patch 1 Hot Fix 1 Hot fix 01/29/17 Unavailable
Istanbul Patch 1 Patch 01/13/17 Unavailable
Istanbul Patch 0 Hot Fix 2 Hot fix 01/29/17 Unavailable
Istanbul Patch 0 Hot Fix 1 Hot fix 01/19/17 Unavailable

Istanbul security and notable fixes

All other Istanbul fixes

Feature 11/28/16 Unavailable
  • (3) Available: Any user can upgrade to the version. "Available" versions will appear on the Instance Upgrade Management Dashboard.

    ServiceNow QPP targets and patches are immediately available. Users do not need to request an entitlement to schedule an upgrade to these versions. For example, entitlements are not required to upgrade to Helsinki Patch 11 (Q3 2017 QPP target) or Istanbul Patch 8 (patch).

  • (4) Available by request: Contact ServiceNow Customer Support for approval to upgrade to the version.
  • (5) Unavailable: The release version is not available.

Mobile versions

For the latest iOS and Android mobile application release notes, refer to KB0598602.

Password Reset Windows Application releases

For the latest Password Reset Windows Application release notes, refer to KB0598975.

ODBC Driver releases

For available ODBC release notes that are not yet listed below, refer to KB0540707.

Release version Availability
ODBC Driver 1.0.12 release notes Available
ODBC Driver 1.0.11 release notes Available
ODBC Driver 1.0.10 release notes Legacy