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Service Catalog release notes

Service Catalog release notes

ServiceNow® Service Catalog product enhancements and updates in the Istanbul release.

Service catalogs provide a customer-facing view of available service and product offerings provided by departments within the organization.

Istanbul upgrade information

Before upgrading, you should be aware of changes made to the underlying service catalog data model. These changes affect that way you implement multiple service catalogs. For details, see Upgrade to multiple service catalogs.

Activation information

Active by default.

New in the Istanbul release

New variable types
Email and URL are the new variable types that enable easier validation of emails and URLs respectively.
Customizable variable display
You can configure default widths for variables. When you use a variable, you can override the default width of the variable by selecting a new width size from the list of options.
Wish list
You can save partially configured catalog items to your wish list. You can review your wish list later to complete the ordering process. Wish list is not supported for Order Guides and Wizards.
Record producers reporting
You can now create reports that map the record producers to the base records generated by them. You can find the report by navigating to Service Catalog > Request Reports > Created by Record Producers

Changed in this release

  • Required check box: You can mark a check box variable as mandatory by selecting the Required Checked check box.
  • Help text: If you select the Show help option for a variable, you can use the Instructions field to enter HTML help text. Selecting the Always Expanded field opens the help text when the form loads always displaying the help text.
  • List v3: Service Catalog currently does not support List v3.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.