Password Reset release notes

ServiceNow® Password Reset application enhancements and updates in the Istanbul release.

Password Reset lets end users use a self-service process to reset their passwords on the local ServiceNow instance. Alternatively, your organization can implement a process that requires service-desk personnel to reset passwords for end users.

Activation information

Password Reset for your instance is active by default and includes example verifications.

The Self Service Password Reset plugin (com.snc.password_reset) and the Password Reset (com.glideapp.password_reset) plugin are both active by default for new instances and upgrades. By default, when a user requests a reset, the instance sends the user a URL with a user-specific token. After the user opens the URL, the instance prompts the user to enter and confirm the new password. The instance no longer sends a temporary password by default.

New in the Istanbul release

Display password strength
You can now enable a client script that calculates the strength (complexity) of the password that the user enters while the user changes or resets the password. The system displays a graphical Password Strength bar to guide the user. See the Enable Password Strength and Strength Rule settings in Configure the connection to a credential store .
Email Password Reset URL
You can configure the instance to send an email message to users who request password reset. The message includes a link to the reset page. See the Email Password Reset URL setting on Settings on the Password Reset Details tab .
Note: The default Self-Service Password Reset process enables this option by default. See Self-service password reset for a description of the default process.

Changed in this release

  • New installation software for the Password Reset Windows Application

See any of the installation options under Download and install the Password Reset Windows Application

  • Stronger security restrictions and system requirements for the Password Reset Windows Application

See Password Reset Windows Application

  • Improved user experience for the Password Reset Windows Application desktop integration. You can now display a password reset link directly on the Windows login page and can configure the text for the link. The new configuration settings are:
    • URL of the page on your ServiceNow instance that users access when resetting a password
    • GUID of the credential provider that is in use
    • Text to display for the password reset link on the Windows login page

See any of the installation options under Download and install the Password Reset Windows Application