Assessments and Surveys release notes

ServiceNow® Assessments and Surveys product enhancements and updates in the Istanbul release.

Activation information

Platform feature - active by default.

New in the Istanbul release

Survey widget
A survey can be taken from Service Portal.
Support for new question types
Emojis, multiple selection, and ranking question types are supported for surveys.
Support for mobile interface
Surveys for users on mobile devices are supported in Service Portal.
Email public survey from an instance
A published public survey can be emailed directly from within the form.
Admin has read-only view of a completed survey
Survey admins can view a read-only response of a completed survey using a related link.

Changed in this release

  • Reporting enhancement: Added task ID field. Triggered survey reports are more easily created by binding to incidents rather than copying information using related fields.
  • Triggered survey enhancement: A public survey sent via a triggered condition can be taken without logging in.