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ITSM guided setup release notes

ITSM guided setup release notes

ServiceNow® ITSM guided setup feature enhancements and updates in the Istanbul release.

Istanbul upgrade information

Although the upgrade process for ITSM guided setup is automatic, your previous completion indicator may change to reflect additional configuration tasks that were added after the upgrade.

New in the Istanbul release

Accept Best Practices
When available, this new option lets you accept the default configurations for an entire category or individual task, and mark the items as complete with a single click.

You can now assign tasks to other administrators. You can choose to assign all tasks in a category to a single admin or assign individual ones to different admins. When a task is assigned, the admin receives an email if their user record contains an email address.

Add note
You can now record comments regarding a task's configuration process for historical purposes.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.