Application Portfolio Management release notes

ServiceNow® Application Portfolio Management is a new application in the Istanbul release.

Application Portfolio Management provides key capabilities to build an application inventory to understand how many applications are in your business organization and develop an application rationalization roadmap aligned to the enterprise goals. It helps you to get a better insight into applications by using real-time data from the platform through reports and dashboards. These capabilities help you make better business judgments.

Application Portfolio Management uses the following key solution components:

Application Classification
  • Focuses on Enterprise Business Applications, which can also include functional modules part of a larger ERP suite.
  • Provides additional attributes to classify applications in a new CI class 'Business application', which extends the base Configuration Management Database (CMDB) configuration item.
  • Captures phased rollout/deployment of applications by business unit or geography.
  • Captures attributes from the referenced Software Model.
Applications assessment framework
  • Uses indicators to assess the application across dimensions such as cost, quality, risk, user satisfaction, business alignment, etc.
  • Utilizes common indicators that leverage the ServiceNow applications like Financial Management for costs, IT Service Management for support issues, Project Portfolio Management for investment details.
Reports and dashboards
  • Application Landscape Dashboard
  • Application 360 Dashboard
  • Application Assessment Dashboard
  • Application Strategy Recommendation (Bubble chart)
  • Applications Rationalization Roadmap

Application Portfolio Management integrates with the following applications:

  • Project Portfolio Suite (PPS) to track execution of strategic goals and recommendations
  • Financial Management to assess applications costs and associated breakdowns
  • PPS to assess planned investments for applications
  • ITSM to assess the incidents, problems, and changes for the applications
  • Surveys and Assessments

Activation information

You can activate the Application Portfolio Management (com.snc.apm) plugin if you have the admin role.

Application Portfolio Management requires the following plugins to be active:

  • Project Portfolio Suite with Financials
  • Fiscal Calendar
  • Tree map

Additional requirements

Application Portfolio Management requires the Performance Analytics Premium Content pack for Application Portfolio Management to render the reports and dashboards.

Browser requirements

Internet Explorer version 10 and later.

See Application Portfolio Management for more information.