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Changes to plugins in the Istanbul release

Changes to plugins in the Istanbul release

This table lists new plugins in the Istanbul release and existing plugins that were deprecated, renamed, or changed in some way.

PluginStatusDescriptionDetails

Agent Schedule

[com.snc.agent_schedule]

NewEnables the agent calendar feature, which agents, technicians, and managers can use to maintain work schedules, rotating shifts, and personal events, and assign agents and technicians to shifts for specific time periods.

Anonymous Connect Support

[com.glide.connect.anonymous_support]

NewEnables consumers to chat with consumer service agents from the Consumer Service Portal without logging in.

Application Portfolio Management

[com.snc.apm]

NewHelps build an application inventory, identify redundancies, and cut costs.Activation: admin

Assignment Workbench

[com.snc.assignment_workbench]

NewEnables users to assign tasks to individual agents based on configurable criteria, such as availability and matching skills.

Automated Test Framework

[com.glide.automated_testing_framework]

NewTesting framework and tools for creating automated tests.Activation: Active

Change Management - CAB Workbench

[com.snc.change_management.cab]

NewThe Change Advisory Board (CAB) workbench enables a CAB manager to schedule, plan, and manage CAB meetings.Activation: Active

Chat

[com.glideapp.live]

Planned for deprecationProvides real-time communication via instant messaging between users in an instance.Replaced by: Connect Chat

CMDB Dashboard

[com.snc.cmdb.dashboard]

NewReports on CMDB health.Activation: Active

CMDB Group

[com.snc.cmdb.group]

NewProvides configuration item grouping capabilities.Activation: Active

Configuration Automation

[com.snc.configuration_automation]

Planned for deprecationAllows you to use Orchestration, Puppet, and Chef to provision and configure individual servers or groups of servers in your network.
  • Not available for new deployments.
  • No longer supported after the second feature release following the Istanbul Market Launch.

Configuration Automation - Chef

[com.snc.chef]

Planned for deprecationUse configuration item (CI) data to bring Linux or Windows computers into a desired state.
  • Not available for new deployments.
  • No longer supported after the second feature release following the Istanbul Market Launch.

Configuration Automation - Puppet

[com.snc.puppet]

Planned for deprecationUse CMDB (CI) data to bring computers into a desired state.
  • Not available for new deployments.
  • No longer supported after the second feature release following the Istanbul Market Launch.

Configuration Management For Scoped Apps (CMDB)

[com.snc.cmdb.scoped]

NewEnables scoped apps access to Identification Engine APIs.Activation: Inactive

Connect Support Routing

[com.glide.connect.support.routing]

NewActivation: Inactive

Consumer Service Portal

[com.glide.service-portal.consumer-portal]

NewThe Customer Service Portal is a web interface that is based on the ServiceNow Service Portal applicationActivation: Inactive

Customer Service Social Integration

[com.sn_cs_social]

NewSupport case resolution through social media communication channels.Activation: Inactive

Database Column Offrow Migration

[com.glide.db.offrow_migration]

NewUI/Script elements to allow for compatible columns to be moved offrow.Activation: Inactive

Delegated Dev User Administration

[com.sn_dd_user_admin]

NewDelegated development allows non-administrators to develop applications on the ServiceNow platform.Activation: Active

Email Service

[com.glide.email.service]

NewEmail Service installs the Email API on the instance.Activation: Active

Email Unsubscribe

[com.glide.email_unsubscribe]

NewAdministrators can add unsubscribe links to notifications so that users can stop receiving particular email messagesActivation: Active

Field Service with Project Management

[com.snc.wm_ppm]

NewEnables Field Service Management integration with the Project Management application.Activation: Inactive

Field Service with Project Management Demo

[com.snc.wm_ppm_demo]

NewProvides demonstration data for the Field Service Management integration with the Project Management applicationActivation: Inactive

Field Service - Signature Pad

[com.snc.wo_signature_pad]

NewCreate PDFs for closed work orders that include the name and signature of the customer and a summary of the completed work.Activation: Inactive

Guided Setup for Performance Analytics

[com.snc.pa.guided_setup]

NewProvides customers with visual guidance to configure Performance Analytics. Activation: Active

GRC: Compliance UCF

[com.sn_comp_ucf]

NewAllows users to download authority documents from the UCF Common Controls Hub website.Activation: Requires subscription

GRC: Performance Analytics Premium Integration

[com.sn_grc_pa]

NewProvides an integration between Performance Analytics and the Risk Management and Policy and Compliance Management applications, providing more insight into organizational risk and compliance performance.Activation: Requires subscription

GRC: UCF Import

[com.snc.ucf_import_add_on]

Planned for deprecationProvided GRC: Policy and Compliance Management with the ability to download regulatory content and common controls from the Unified Compliance Framework (UCF).Replaced by: GRC: Compliance UCF [com.sn_comp_ucf]

GRC: Workbench

[com.sn_grc_workbench]

NewAllows users to map out and visualize operational dependencies and risks. It enables consistent risk mapping and modeling across the enterprise.Activation: Requires subscription

Human Resources Application: Core

[com.snc.hr.core]

Planned for deprecation
  • Not available for new deployments.
  • No longer supported after the second feature release following the Istanbul Market Launch.

Human Resources Application: HR Connect

[com.snc.hr.hr_connect]

Planned for deprecation
  • Not available for new deployments.
  • No longer supported after the second feature release following the Istanbul Market Launch.

Human Resources Application: Performance Analytics

[com.snc.hr.pa]

Planned for deprecation
  • Not available for new deployments.
  • No longer supported after the second feature release following the Istanbul Market Launch.

Human Resources Application: Reporting Overview

[com.glideapp.report.hr.overview]

Planned for deprecation
  • Not available for new deployments.
  • No longer supported after the second feature release following the Istanbul Market Launch.

Human Resources Application: Service Portal

[com.snc.hr.service_portal]

Planned for deprecation
  • Not available for new deployments.
  • No longer supported after the second feature release following the Istanbul Market Launch.

Human Resources Application: Workday Integration

[com.snc.hr.wday]

Planned for deprecation
  • Not available for new deployments.
  • No longer supported after the second feature release following the Istanbul Market Launch.

Human Resources Scoped App: Core

[com.sn_hr_core]

NewProvides case and change management for the Human Resources application. Activation: Requires subscription

Human Resources Scoped App: Security

[com.snc.hr.scoped_security]

NewPrevents non-HR employees from viewing sensitive HR information.Activation: Requires subscription

Human Resources Scoped App: Service Portal

[com.sn_hr_service_portal]

NewProvides the Human Resources service portalActivation: Requires subscription

Human Resources Scoped App: Workday Integration

[com.sn_hr_wday]

NewProvides automatic updates of HR application tables from a linked Workday instance.Activation: Requires subscription

I18N: Korean Translations

[com.snc.i18n.korean]

Planned for deprecationLocalizes content into Korean.
  • Not available for new deployments.
  • No additional translations will be added after this release.

Integration - Altiris 2.0

[com.snc.integration.altiris2]

Planned for deprecationProvides one direction import of the Altiris data into the CMDB.
  • Not available for new deployments.
  • No longer supported after the second feature release following the Istanbul Market Launch.

ITOM Metric Management

[com.snc.sa.metric]

NewOperational Metrics learns from historical metric data, and builds standard statistical models to project expected metric values along with upper and lower control bounds. Operational Metrics then uses these projections to detect statistical outliers and to calculate anomaly scores.Activation: Requires subscription

JSDebugger

[com.glide.glide-js-debugger]

NewServiceNow server side scripts debuggerActivation: Active

JS Debugger controllers and API

[com.glide.glide-js-debugger-api]

NewProvides API, REST endpoints, AMB channels for controlling and communicating with the server-side JS Debugger.Activation: Active

Orchestration - Asset Lease Management

[com.snc.orchestration.asset_lease_management]

NewProvides the software lease functionality for Client Software Distribution. Allows users to select the start and end dates of software leases and to request an extension of a lease.Activation: Requires subscription

Orchestration - Probe

[com.snc.orchestration.probe]

NewProvides the Probe activity pack. These activities run ServiceNow probes on target hosts to return specific information.Activation: Requires subscription

Orchestration - Runtime

[com.snc.runbook_automation.runtime]

NewEnables other applications on the platform, such as Security Incident Response Management (SIRM), to automate tasks without requiring an Orchestration subscription.Activation: Activated automatically with other applications

Outbound HTTP Log

[com.glide.outbound_http_log]

NewProvides outbound request logging to log basic, elevated, or all HTTP request and response information for specific domains.Activation: Active

Performance Analytics - Content Pack - Application Portfolio Management

[com.snc.pa.apm]

NewProvides dashboards for Application Portfolio Management developed with the Performance Analytics Premium product.Activation: Requires subscription

Performance Analytics - Content Pack - Discovery

[com.snc.pa.discovery]

NewPerformance Analytics content pack for Discovery out-of-the-box KPIs.Activation: Requires subscription

Performance Analytics – Content Pack – Human Resources Scoped App

[com.sn_hr_pa]

NewProvides Performance Analytics reports for Scoped HR. Activation: Requires subscription

Performance Analytics - Content Pack - Human Resources

[com.snc.pa.hr_core]

Planned for deprecation
  • Not available for new deployments.
  • No longer supported after the second feature release following the Istanbul Market Launch.

Performance Analytics - Context Sensitive Analytics for Human Resources

[com.snc.pa.hr.context_sensitive_analytics]

Planned for deprecation
  • Not available for new deployments.
  • No longer supported after the second feature release following the Istanbul Market Launch.

Personal Task Management

[com.flide.ui.m.pt]

Planned for deprecation
  • Not available for new deployments.
  • No longer supported after the second feature release following the Istanbul Market Launch.

Responsive Dashboards

[com.glideapp.dashboards]

NewEasily create, modify and share dashboards using responsive and dynamic widget layouts.Activation: Active

Security Incident Response GRC Support

[com.snc.security_incident.grc]

Planned for deprecation
  • Not available for new deployments.
  • No longer supported after the second feature release following the Istanbul Market Launch.

Security Incident Response Event Management support

[com.snc.security_incident.itom]

Planned for deprecation
  • Not available for new deployments.
  • No longer supported after the second feature release following the Istanbul Market Launch.

Security Operations Palo Alto Networks – AutoFocus

[com.snc.secops.paloalto.autofocus]

NewProvides the ability to integrate the ServiceNow Security Incident Response application with the Palo Alto Networks AutoFocus.Activation: Requires subscription

Security Operations Palo Alto Networks Integration

[com.snc.secops.paloalto]

NewProvides the ability to integrate the ServiceNow Security Incident Response application with the Palo Alto Networks Firewall application.Activation: Requires subscription

Security Operations Palo Alto Networks - WildFire

[com.snc.secops.paloalto.wildfire]

NewProvides the ability to integrate the ServiceNow Security Incident Response application with the Palo Alto Networks WildFire application.Activation: Requires subscription

Security Operations QRadar Integration

[com.snc.secops.qradar]

NewProvides the ability to integrate the ServiceNow Security Incident Response application with QRadar SIEM data.Activation: Requires subscription

Security Operations Tanium Integration

[com.snc.secops.tanium]

NewProvides the ability to integrate the ServiceNow Security Incident Response application with Tanium data.Activation: Requires subscription

Security Support Orchestration

[com.snc.secops.orchestration]

NewProvides an integration of Security Operations with Orchestration to allow the facilitation of workflow activities within Security Incident Response, Threat Intelligence or Vulnerability Response.Activation: Requires subscription

Server-side JavaScript Debugger

[com.glide.debugger]

NewAllows application developers and administrators to efficiently debug scripts that drive the applications they develop and support.Activation: Active

Service Analytics

[com.snc.sa.analytics]

Activation changeEnhances Event Management with alert data analysis and alert aggregation for services.Activation: Activated with Event Management

Service Catalog Manager

[com.snc.sc_catalog_manager]

NewProvides utility for managing categories, catalog items, and Knowledge Base links for Service CatalogsActivation: Active

Service Portal Surveys

[com.glide.service-portal.survey]

NewService Portal Surveys and AssessmentsActivation: Requires subscription

Subscription Administration Base

[com.snc.usage_admin.base]

NewActivation: Active

UI11

[com.glide.ui11]

Planned for deprecationProvides version 11 of the user interface.Replaced by: UI15 and UI16.

VirusTotal Integration

[com.snc.threat.virustotal]

NewEnables the VirusTotal scanner in Threat Intelligence.Activation: Requires subscription

Products > Release Notes; Versions > Istanbul