MobileIron Mobile Device Management (MDM)

MobileIron is a cloud-based service you can use to manage applications for your users. Users can access apps from MobileIron while you manage and secure any content on the network.

Before adding the ServiceNow app to MobileIron, complete the MobileIron setup procedures.

Add the ServiceNow app for iOS to MobileIron

Configure the ServiceNow app for iOS for MobileIron distribution.

Before you begin

Role required: admin

Procedure

Sign in to the MobileIron portal.
Navigate to Apps > App Catalog, then click Add.
From the search menu list, select the Apple App Store.
In the search bar, type ServiceNow.
Select the ServiceNow app from the results.
Click Next.
(Optional) Describe and add screenshots of the app.
Select one of the following distribution levels for this configuration of the app.
- Everyone: The app is added to all user-compatible devices
- No one: The app is staged for distribution at a later date
- Custom: The app is distributed only to users or groups you choose
Click Next.
In the App Configuration section, click the add icon () next to iOS Managed App Configuration.
In the Name field, enter a name for the configuration. For example, Default Instance.

Enter the following key and value pairing.

Table 1. iOS Managed App settings
Field	Description
Key	SNDefaultInstanceURL
Value	The URL for the instance. For example, `https://<instance name>.service-now.com/`

Select one of the following distribution levels for this configuration of the app.
- Everyone: The app is added to all user-compatible devices
- No one: The app is staged for distribution at a later date
- Custom: The app is distributed only to users or groups you choose
Click Next.
Click Done.

Result

After successfully adding the ServiceNow app for iOS from the App Store, it appears in the App Catalogs section on the MobileIron Portal. Mobile users can download it from the MobileIron App Catalog.

Add the ServiceNow Android app to MobileIron

Configure the ServiceNow Android app for MobileIron distribution.

Before you begin

Role required: admin

Procedure

Sign in to the MobileIron portal.
Navigate to Apps > App Catalog, then click Add.
From the search menu list, select the Google Play store.
In the search bar, type ServiceNow.
Select the ServiceNow app from the results.
Click Next.
(Optional) Describe and add screenshots of the app.
Click Next.
Select one of the following distribution levels for this configuration of the app.
- Everyone: The app is added to all user-compatible devices
- No one: The app is staged for distribution at a later date
- Custom: The app is distributed only to users or groups you choose
In the App Configuration Summary section, click Managed Configurations for Android.

To add the default instance configuration, complete the following fields.

Table 2. Configuration Setup fields
Field	Description
Name	Name for the configuration. For example, Default instance.
Configuration value	The full instance URL. For example, `https://<instance name>.service-now.com/`

Select one of the following distribution levels for this configuration of the app.
- Everyone: The app is added to all user-compatible devices
- No one: The app is staged for distribution at a later date
- Custom: The app is distributed only to users or groups you choose
Figure 1. MobileIron Android app config
Click Next.
Click Done.

Result

After successfully adding the ServiceNow Android app from the Google Play store, it appears in the App Catalogs section on the MobileIron Portal. Mobile users can download it from the MobileIron App Catalog.

For more information on the MobileIron App Catalog, see the MobileIron documentation.

If your instance is on an internal network, you might need to configure the VPN. For more information on configuring the VPN, see the MobileIron documentation on VPN configuration.

Versions

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