MobileIron Mobile Device Management (MDM)

Configure the ServiceNow iOS app for MobileIron distribution.

1. Sign in to the MobileIron portal.
2. Navigate to Apps > App Catalog, then click Add.
3. From the search menu list, select the Apple App Store.
4. In the search bar, type ServiceNow.
5. Select the ServiceNow app from the results.
6. Click Next.
7. (Optional) Describe and add screenshots of the app.
8. Select one of the following distribution levels for this configuration of the app.
   • Everyone: The app is added to all user-compatible devices
   • No one: The app is staged for distribution at a later date
   • Custom: The app is distributed only to users or groups you choose
9. Click Next.
10. In the App Configuration section, click the add icon () next to iOS Managed App Configuration.
11. In the Name field, enter a name for the configuration. For example, Default Instance.
12. Enter the following key and value pairing.

    Table 1. iOS Managed App settings

    Field	Description
    Key	SNDefaultInstanceURL
    Value	The URL for the instance. For example, https://<instance name>.service-now.com/

13. Select one of the following distribution levels for this configuration of the app.
    • Everyone: The app is added to all user-compatible devices
    • No one: The app is staged for distribution at a later date
    • Custom: The app is distributed only to users or groups you choose
14. Click Next.
15. Click Done.

Configure the ServiceNow Android app for MobileIron distribution.

1. Sign in to the MobileIron portal.
2. Navigate to Apps > App Catalog, then click Add.
3. From the search menu list, select the Google Play store.
4. In the search bar, type ServiceNow.
5. Select the ServiceNow app from the results.
6. Click Next.
7. (Optional) Describe and add screenshots of the app.
8. Click Next.
9. Select one of the following distribution levels for this configuration of the app.
   • Everyone: The app is added to all user-compatible devices
   • No one: The app is staged for distribution at a later date
   • Custom: The app is distributed only to users or groups you choose
10. In the App Configuration Summary section, click Managed Configurations for Android.
11. To add the default instance configuration, complete the following fields.

    Table 2. Configuration Setup fields

    Field	Description
    Name	Name for the configuration. For example, Default instance.
    Configuration value	The full instance URL. For example, https://<instance name>.service-now.com/

12. Select one of the following distribution levels for this configuration of the app.
    • Everyone: The app is added to all user-compatible devices
    • No one: The app is staged for distribution at a later date
    • Custom: The app is distributed only to users or groups you choose

    

13. Click Next.
14. Click Done.