Citrix XenMobile

Configure Citrix XenMobile to distribute and manage the ServiceNow mobile app on user devices.

Use the following steps to distribute the ServiceNow mobile app using the Citrix XenMobile service. You can also configure the mobile app for your default ServiceNow instance for the iOS app.

You should have access to Citrix before attempting any configuration.

Add the ServiceNow app to Citrix XenMobile

Before you begin

Role required: admin

Procedure

  1. Sign in to the XenMobile console.
  2. Click Configure > Apps.
  3. Click Add, then choose Public App Store.
  4. In the App Information pane, complete the following information.
    FieldDescription
    Name Type a descriptive name for the app. The name appears under App Name on the apps table.
    Description Type an optional description of the app.
    App category In the list, click the category you want to add the app to.
  5. Click Next.
  6. Under Platform, select the following platforms, or the platforms that are applicable to your distribution plan.
    • iPhone
    • iPad
    • Android for Work
  7. For each of the platforms, complete the following steps.
    1. In the search bar, search for ServiceNow.
    2. Click the ServiceNow tile.
      The App Details fields are pre-populated with information related to the app.
    3. Configure the deployment rule depending on your organizations deployment plan.
    4. Click Next.
    If Android for Work cannot find the ServiceNow application, the app might not be approved for your organization. You can approve the app in the Google Play store.

    If the search results still do not display in Citrix, click Didn't find the app you were looking for? then enter the URL for the Android app: https://play.google.com/work/apps/details?id=com.servicenow.servicenow.

  8. Click Next.
  9. (Optional) From the Approvals page, configure the workflow for your company.
    You only need to use workflows when you need approval when creating user accounts. If you do not need to set up approval workflows, skip to the next step. For more information on configure workflows for Citrix, see the Citrix product documentation.
  10. From the Delivery Group Assignments page, select the delivery groups for users that you want to have the ServiceNow application. You can also configure a deployment schedule.

What to do next

After successfully adding the ServiceNow app from the iOS store platforms, install the ServiceNow application from the Citrix Hub app from your devices. For Android, the ServiceNow app appears in the Google Play Store managed by your Android Work Profile.

Configure the ServiceNow app for the default instance

Configure apps that support managed configuration by deploying an XML configuration file to users' iOS devices.

About this task

Configuring the app for a default instance is only available for iOS devices.

Procedure

  1. In the XenMobile console, click Configure > Device Policies.
  2. Click Add.
  3. In the Add a New Policy page, under Apps, click App Configuration.
  4. On the Policy Information page, enter the following information.
    FieldDescription
    Policy Name Type a descriptive name for the policy.
    Description Optionally, type a description of the policy
  5. Click Next.
  6. In the Policy Platforms panel, select iOS.
  7. In the Identifier list, select Add new.
  8. Enter the following in the add new identifier field: com.servicenow.servicenow.
  9. In the Dictionary content field, enter the following text.
    <dict>
    	<key>SNDefaultInstanceURL</key><string>https://<instance_name>.service-now.com</string>
    </dict>
    Use the name of your own instance where it says <instance_name>.
  10. Click Check Dictionary to verify the XML.
  11. (Optional) Depending on the deployment rules for your organization, use the Deployment Rules section to configure deployment rules.
  12. Click Next.
  13. From the Delivery Group Assignments page, select the delivery groups for users that you want to have the ServiceNow application. You can also configure a deployment schedule.
  14. Click Save.