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Clone an instance with a SAML integration

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Clone an instance with a SAML integration

Before cloning an instance that uses SAML 2.0, preserve the SAML SSO-related settings on the target instance. Failing to do so might make the target instance inaccessible.

Before you begin

Role required: admin


  1. On the source instance, navigate to System Clone > Preserve Data > Core Instance Properties.
  2. Make sure that the following SAML SSO-related properties are preserved using conditions, as shown:
    • glide.authenticate
    • glide.entry
    • glide.script
    • glide.session
    • glide.saml2
    • com.glide.communications
    • com.snc.integration.saml_esig
    Data preserver SAML
    Note: When you create the clone, include attachments so that certificates carry over to the target instance. Also, make sure the Theme check box is cleared so these properties are preserved regardless of whether you preserve the instance theme.
  3. On the source instance, navigate to System Clone > Preserve Data to preserve SAML certificates on sys_certificate and SAML users on sys_user related to SAML/SSO/Multi SSO. If you need them, export them into XML, then manually import them on the target.
    Warning: Do not try to clone the SAML/SSO/Multi SSO setup from one system to another. Most transfers of SAML/SSO or Multi SSO settings do NOT work because they must be configured on the identity provider. If you overwrite a working setup, the target instance will fail to authenticate so your target instance will become inaccessible. Also, do not change the sys_id of your Multi SSO provider record; doing that will force your users to flush their cookies. For more information about cloning precautions, see Checklist before cloning an instance.
  4. Exclude the Multi SSO tables sso_properties, digest_properties and saml2_update1_properties.
  5. Manually create the SAML/SSO/Multi SSO records on each instance independently and set up the records on your identity provider as well.
  6. Make sure that you manually create a LOCAL admin account on sys_user (not in LDAP or SAML) record on the target instance and with a sys_id that does not exist on the source instance.
  7. Click Update.