Timing functionality Timing functionality are tools that exist to answer the question "How Long?" Metric definitionsDefined metrics can track how long an audited field holds a certain value.Time configuration SLAsService Level Agreements time how long a task meets a certain condition, and is primarily used to ensure that tasks are handled within a pre-determined time limit. Time worked fieldsThe Task [task] table provides a time-tracking field called Time worked. This field measures how long a record has been viewed in order to measure work time on a ticket.Related ReferenceTime worked fieldsTime configuration SLAsMetric definitions
Timing functionality Timing functionality are tools that exist to answer the question "How Long?" Metric definitionsDefined metrics can track how long an audited field holds a certain value.Time configuration SLAsService Level Agreements time how long a task meets a certain condition, and is primarily used to ensure that tasks are handled within a pre-determined time limit. Time worked fieldsThe Task [task] table provides a time-tracking field called Time worked. This field measures how long a record has been viewed in order to measure work time on a ticket.Related ReferenceTime worked fieldsTime configuration SLAsMetric definitions
