Create an assignment rule

Create an assignment rule and apply it to a single table.

1. Navigate to System Policy > Rules > Assignment and click New.
2. Complete the fields on the form (see table).

   

   Note: You might need to configure the form to see the fields.

   Table 1. Assignment rule form

   Field	Description
   Name	The descriptive name for the assignment rule.
   Active	An indicator of whether the assignment rule is active. Only active assignment rules take effect.
   Applies to
   Table	The table with the records that the assignment rule applies to. Note: The list shows only tables and database views that are in the same scope as the assignment rule. If you select a custom table that extends the task table, you must clear the instance cache by navigating to https://<instance_name>.service-now.com/cache.do in order for the assignment rule to work.
   Conditions	The conditions in which the assignment rule will apply.
   Assign to
   User	The user which will be assigned the event.
   Group	The group which will be assigned the event.
   Script
   Script	A script to determine advanced assignment rule functionality. The current.variable_pool set of variables is available.
   Other fields
   Match conditions	Choices are: Any - Assignment Rule will apply if any of the conditions are met. All - Assignment rule will apply if all of the conditions are met.
   Order	A number to determine priority over conflicting assignment rules. If there are conflicting assignment rules, rules with lower Order values will take precedence over rules with higher Order values. If the Order values are all set to the same number the assignment rule with the first matching condition is run with precedence over the others. Only one assignment rule will run against a record, the first with a matching condition.