Contents Now Platform Administration Previous Topic Next Topic Create an assignment rule Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Create an assignment rule Create an assignment rule and apply it to a single table. Navigate to System Policy > Rules > Assignment and click New. Complete the fields on the form (see table). Figure 1. Assignment rule Note: You might need to configure the form to see the fields. Table 1. Assignment rule form Field Description Name The descriptive name for the assignment rule. Active An indicator of whether the assignment rule is active. Only active assignment rules take effect. Applies to Table The table with the records that the assignment rule applies to. Note: The list shows only tables and database views that are in the same scope as the assignment rule. If you select a custom table that extends the task table, you must clear the instance cache by navigating to https://<instance_name>.service-now.com/cache.do in order for the assignment rule to work. Conditions The conditions in which the assignment rule will apply. Assign to User The user which will be assigned the event. Group The group which will be assigned the event. Script Script A script to determine advanced assignment rule functionality. The current.variable_pool set of variables is available. Other fields Match conditions Choices are: Any - Assignment Rule will apply if any of the conditions are met. All - Assignment rule will apply if all of the conditions are met. Order A number to determine priority over conflicting assignment rules. If there are conflicting assignment rules, rules with lower Order values will take precedence over rules with higher Order values. If the Order values are all set to the same number the assignment rule with the first matching condition is run with precedence over the others. Only one assignment rule will run against a record, the first with a matching condition. Related TasksData lookup rulesShow or hide fields on a formRelated ConceptsDefine assignment rulesData lookup rulesAssignment rules moduleWorkflow assignmentsAssignment lookup rules exampleCondition editor exampleRelated ReferenceBaseline assignment rules exampleScript example On this page Send Feedback Previous Topic Next Topic
Create an assignment rule Create an assignment rule and apply it to a single table. Navigate to System Policy > Rules > Assignment and click New. Complete the fields on the form (see table). Figure 1. Assignment rule Note: You might need to configure the form to see the fields. Table 1. Assignment rule form Field Description Name The descriptive name for the assignment rule. Active An indicator of whether the assignment rule is active. Only active assignment rules take effect. Applies to Table The table with the records that the assignment rule applies to. Note: The list shows only tables and database views that are in the same scope as the assignment rule. If you select a custom table that extends the task table, you must clear the instance cache by navigating to https://<instance_name>.service-now.com/cache.do in order for the assignment rule to work. Conditions The conditions in which the assignment rule will apply. Assign to User The user which will be assigned the event. Group The group which will be assigned the event. Script Script A script to determine advanced assignment rule functionality. The current.variable_pool set of variables is available. Other fields Match conditions Choices are: Any - Assignment Rule will apply if any of the conditions are met. All - Assignment rule will apply if all of the conditions are met. Order A number to determine priority over conflicting assignment rules. If there are conflicting assignment rules, rules with lower Order values will take precedence over rules with higher Order values. If the Order values are all set to the same number the assignment rule with the first matching condition is run with precedence over the others. Only one assignment rule will run against a record, the first with a matching condition. Related TasksData lookup rulesShow or hide fields on a formRelated ConceptsDefine assignment rulesData lookup rulesAssignment rules moduleWorkflow assignmentsAssignment lookup rules exampleCondition editor exampleRelated ReferenceBaseline assignment rules exampleScript example
Create an assignment rule Create an assignment rule and apply it to a single table. Navigate to System Policy > Rules > Assignment and click New. Complete the fields on the form (see table). Figure 1. Assignment rule Note: You might need to configure the form to see the fields. Table 1. Assignment rule form Field Description Name The descriptive name for the assignment rule. Active An indicator of whether the assignment rule is active. Only active assignment rules take effect. Applies to Table The table with the records that the assignment rule applies to. Note: The list shows only tables and database views that are in the same scope as the assignment rule. If you select a custom table that extends the task table, you must clear the instance cache by navigating to https://<instance_name>.service-now.com/cache.do in order for the assignment rule to work. Conditions The conditions in which the assignment rule will apply. Assign to User The user which will be assigned the event. Group The group which will be assigned the event. Script Script A script to determine advanced assignment rule functionality. The current.variable_pool set of variables is available. Other fields Match conditions Choices are: Any - Assignment Rule will apply if any of the conditions are met. All - Assignment rule will apply if all of the conditions are met. Order A number to determine priority over conflicting assignment rules. If there are conflicting assignment rules, rules with lower Order values will take precedence over rules with higher Order values. If the Order values are all set to the same number the assignment rule with the first matching condition is run with precedence over the others. Only one assignment rule will run against a record, the first with a matching condition. Related TasksData lookup rulesShow or hide fields on a formRelated ConceptsDefine assignment rulesData lookup rulesAssignment rules moduleWorkflow assignmentsAssignment lookup rules exampleCondition editor exampleRelated ReferenceBaseline assignment rules exampleScript example