User administration Manage the individuals who can access your instance by defining them as users in the system. Create user groups, and assign users to them. Use roles to specify what different users and user groups can see and do. A group is a set of users who share a common purpose. Members of groups perform tasks such as approving change requests, resolving incidents, receiving email notifications, or performing change request tasks. Assign every user to at least one group. A good practice is to assign roles to groups rather than to users. Administrators can assign roles quickly to multiple users by adding the users to the group. If a user moves to another group, the role assigned to the new group is applied automatically. Add a new companyYou can add companies that represent vendors, manufacturers, or customers with whom you do business. These companies provide a way to categorize users, groups, and assets.Manage user administration system propertiesThe administrator can add or modify system properties to let users view their profile, automatically create a user record from a registration request, and modify the impersonate optionAdd a departmentDepartments provide another way to categorize users, groups, and assets. You can add departments and assign them to users.Create a userYou can add a user to your instance to allow them to log in and use the features.User self-registrationThe User Registration Request plugin provides the ability for unregistered users to request access to a ServiceNow instance. An administrator can activate the plugin.Impersonate a userAdministrators can impersonate other authenticated users for testing purposes and view impersonation logs. The impersonation option is not visible in the mobile view of the platform.Manage user sessionsThe ServiceNow platform provides the ability to view and terminate individual user sessions, lock out users from the system, and make users inactive..GroupsA group is a set of users who share a common purpose.Skills ManagementThe Skills Management feature enables an administrator to assign configured competencies, called skills, to groups or individual users. These skills can then be used to determine who can be assigned to particular tasks. RolesRoles control access to features and capabilities in applications and modules. The admin role provides access to all features and capabilities.Non-interactive sessionsThe Non-Interactive Sessions plugin creates a distinction between interactive and non-interactive users.Instance UsageThe System Usage modules track usage for ServiceNow applications and for ServiceNow Store apps.AuthenticationServiceNow authentication validates the identity of a user who accesses an instance, and then authorizes the user to features that match the user's role or job function.Normalization Data ServicesThe Normalization Data Services plugin helps maintain consistency for table fields that refer to a company name.