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Translate the knowledge base

Translate the knowledge base

The knowledge base has two separate methods for translation.

Translating the content of articles: used for articles that apply to users of all languages.

Creating language-specific articles: used when users with different languages need different articles.

Translating knowledge base articles

Knowledge base articles use translated_html fields for article content. This type of field displays the translation based on the user's language, if multiple translations are stored. To learn about using translated_html fields, see Use Translated Text.

Creating language-specific articles

Activating the Knowledge Management Internationalization v2 plugin adds a Language field on the Knowledge form for setting the language of the article. Users can choose a language to search and search results return only articles in that language. Users can switch between different translations of the same article, as well.