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Validate domain hierarchy

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Validate domain hierarchy

By default, the instance validates the domain hierarchy every time you change the domain table, change the query method, or reset the records to the global domain.

Before you begin

Role required: admin

Domain hierarchy validation might take an excessive amount of time if there are a large amount of records in a table.

About this task

The Domain Progress Workers list displays any currently running domain tasks. Use the following procedure to manually start the validation process.
Note: Domain paths are used for all customers on Helsinki and later. Domain numbering is no longer used. ServiceNow support can assist in the upgrade. When you create a domain or update the parent of a domain, the system runs a scheduled job to recalculate domain paths. The result of the scheduled job, use the following URL: https://<your-instance-name>/


  1. Navigate to Domain Admin > Configuration.
  2. From Domain Validation, click More > Validate domains hierarchy.
  3. After the validation process completes, review the Domain Alerts section for any renumbering or path conversion errors.
    The domain validation process automatically fixes some validation errors and provides information about errors that cannot be automatically fixed.
    UI domain validation errors

What to do next

If domain hierarchy validation takes an excessive amount of time due to a large number of records in a table, you can exclude these tables from the validation process. To do so, add this property to the System Properties [sys_properties] table: glide.sys.domain.validation_skip_threshold. Set the integer value to the maximum number of records that a table can have for it to be validated. Tables with a larger number of records than this value are not validated. The default value is 5000000.

If the domain validation indicates errors, you can see the affected domain records by navigating to the Domain Log [syslog_domain] table.