Application overview homepages

Overview homepages display preconfigured reports to help you use and understand specific applications.

Overview homepages display reports on key metrics related to an application. Use the overview homepages to quickly analyze an application or process, or use them as a starting point to create your own homepages.

To view the overview homepage for an application, click the Overview module in the appropriate application menu.
Note: These modules differ from the Overview modules available prior to the Helsinki release. For instances that were upgraded from Geneva or earlier, you must enable the new modules. In upgraded instances the new modules are named Overview (New) to differentiate them from the legacy modules.
Overview homepages are available for the following applications:
  • Incident Management
  • Problem Management
  • Change Management
  • Knowledge Management
  • Event Management
  • Customer Service
  • Human Resources