Activating your Performance Analytics subscription
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- UpdatedJan 30, 2025
- 3 minutes to read
- Yokohama
- Performance Analytics
Without a paid Performance Analytics subscription, your use is limited to 180 days of data collection (five months for monthly indicators) and to specific indicators provided by ServiceNow, and you cannot activate Data snapshots. For unlimited access to all features, purchase a subscription to Performance Analytics.
After you purchase the subscription, you might need to activate the plugin associated with that subscription on production instances.
- Custom Performance Analytics indicators, breakdowns, widgets, or other configuration records
- The ability to activate Data snapshots for indicators. For more information, see Data snapshots and multiple breakdowns.
- Scores preserved for longer than 180 days (Five full months for monthly indicators)
- Text analytics widgets (Core UI only)
- Proactive analytics insights on dashboards
- On the tables of the associated subscription, including associated ServiceNow store apps
- With any platform and common apps, such as Knowledge Management, CMDB, or Catalog
- With any paid-for Partner store apps

The Performance Analytics Admin Console also warns you when an instance doesn’t have the full version of Performance Analytics activated.
Subscription Management for Performance Analytics
With a subscription to Performance Analytics, your features should be activated automatically.
Starting in Tokyo, Subscription Management applies to Performance Analytics. If you use Subscription Management, you should not need to activate a Performance Analytics plugin manually. The remainder of this page describes the older, manual system of activating a subscription.
This feature is available only on hosted instances. On self-hosted and non-production instances, you still have to activate the appropriate Performance Analytics plugin manually. For more information, see Subscription Management.
Identify your entitlement to Performance Analytics
When you purchase a subscription to a Performance Analytics product line, you are entitled to activate the corresponding plugin on production instances.
As an administrator, view your Performance Analytics subscriptions by navigating to . From Subscription Management you can find the Performance Analytics plugins which you are entitled to activate. For more information, see Exploring Subscription Management.
Activate the plugin for your Performance Analytics subscription
When you have purchased a Performance Analytics subscription and identified the associated plugin, activate that plugin as follows.
Before you begin
Role required: admin
Procedure
Result
What to do next
Also consider activating Spotlight. Spotlight helps prioritize records by evaluating them against multiple weighted criteria. For more information, see Ranking records with Spotlight.