A workbench process widget is a collection of indicators that tell a story, and that
allows you to analyze multiple facets of multiple indicators on one screen without drilling down.
This widget is useful when you want to monitor a process or service that has a workflow.
You choose the main indicators on the top of the widget. Optionally, each main indicator can
have a unique set of supporting indicators.
The widget has four interconnected sections that dynamically update. For example, when you
click a main indicator its score, trend, supporting indicators, and breakdown information appear.
Click or select a date on any visualization and the entire widget displays data for that day.
The bottom section of the workbench process widget displays available breakdowns or collected
records for the selected main or supporting indicator. Click the
Breakdowns or Records tabs to display one or the
other. If you select a supporting indicator that specifies an aggregate, such as the average age
of open incidents, the Records tab is hidden.
When you create a workbench widget, you choose only main and supporting indicators. The score,
trend, and breakdown sections of widget are automatically configured and cannot be changed.
However, you can change the order and appearance of indicators on the widget.