Available system properties

This page describes properties available to an instance.

Some properties are available on a system properties form, but some lesser-used properties are only available from the System Property [sys_properties] table. In some cases, the property does not exist in a base instance, but can be added if you need to change the value.

Table 1. Available System Properties
Name	Description
com.glide.attachment.max_size	Sets the maximum file attachment size in megabytes. Leave the field empty to allow attachments up to a maximum of 1GB. Type: integer Default value: 1GB Location: System Properties > Security
com.glide.csv.loader.ignore_non_parseable_lines	Enables (true) or disables (false) ignoring one or more lines (rows) in an import set that contain bad data, such as a row that is missing a column of data. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
com.glide.csv.loader.max_errors_allowed	Sets the maximum number of lines (rows) that an import can ignore before failing. If the import succeeds, the import lists the number of rows ignored due to errors. Type: integer Default value: 100 Location: add to the System Property [sys_properties] table
com.glide.email.max_read	Specifies the maximum number of emails a POP3 reader should process concurrently. Type: integer Default value: 20 Location: add to the System Property [sys_properties] table
com.glide.loader.verify_target_field_size	Controls whether import set fields can automatically increase in size during an import (true) or not (false). By default, data that exceeds the import field size is truncated. Set this property to true to allow any import set field to increase the column size to match the length of the data. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
com.glide.soap.include_non_db_fields	Controls if non-database fields, such as the sys_tags field, are included in WSDLs and SOAP responses. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table.
com.glide.ssl.read.timeout	Sets the time-out value in seconds for SSL connections during read operations. Typically, this setting is used as part of LDAPS. If you enter timeout values for both this system property and the LDAP Read timeout field, the lowest timeout value takes precedence. Type: integer Default value: 10 Location: add to the System Property [sys_properties] table.
com.glideapp.canvas	Enables (true) or disables (false) responsive canvas for dashboards. When enabled, all new dashboards use responsive canvas. Nonresponsive dashboards are not converted to responsive dashboards. Type: true \| false Default value: true Location: System Property [sys_properties] table
com.snc.apps.publish.maxrows	Defines the maximum number of data records to include when publishing an application. Type: integer Default value: 1,000 Location: System Property [sys_properties] table
com.snc.assessment.decision_matrix_filter_max_entries	Defines the maximum number of items to show for a decision matrix field filter. Type: integer Default value: 1,000 Location: System Property [sys_properties] table
com.snc.assessment.signature_authentication	Requires authentication for a user signature. Type: true \| false Default value: true Location: System Property [sys_properties] table
com.snc.hr.core.impersonateCheck	Allows a user to have identical permissions/access as the person they are impersonating. Type: true \| false Default value: true Location: System Property [sys_properties] table True - access and restrictions apply when impersonating another user. False - user has identical permissions/access as the person they are impersonating.
com.snc.iam.log_level	Logging level for the business rule MapUpstreamImpactedCI. Debug is the most detailed option with full trace of how the Impacted CI List is calculated. Error is the minimal logging option with only severe errors being logged. Type: string Default value: info Possible values: debug,info,error Location: System Property [sys_properties] table
com.snc.on_call_rotation.reminders.showtz	Specifies whether to show a user's time zone Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
com.snc.pa.dc.max_breakdown_elements_limit	Maximum number of breakdown elements for a breakdown to be included in data collection. Type: integer Default value: 10000 Location: System Property [sys_properties] table
com.snc.pa.dc.max_error_count	Maximum errors that may occur before data collection is stopped. Type: integer Default value: 500 Location: System Property [sys_properties] table
com.snc.pa.dc.max_records	Maximum number of records that are stored during a data collection. Type: integer Default value: 5000 Location: System Property [sys_properties] table
com.snc.pa.dc.max_row_count_indicator_source	Maximum number of rows that are allowed to be fetched from an Indicator Source. Type: integer Default value: 50000 Location: System Property [sys_properties] table
com.snc.pa.dc.script_timeout	Maximum time in seconds a script is allowed to run during a data collection cycle. Type: integer Default value: 30 Location: System Property [sys_properties] table
com.snc.project.default_schedule	Stores the sys_ID if the default schedule attached to projects. Type: string Location: System Property [sys_properties] table
com.snc.project.loglevel	Automatically resubmits timed-out Ajax requests. Type: choice list Default value: 0 (debugging disabled) Location: System Property [sys_properties] table
com.snc.project.wbs_gantt	Automatically resubmits timed-out Ajax requests. Type: true\|false Default value: false Location: Project > Administration > Properties
com.snc.task.associate_ci	List of all the task types where user wants to associate CI's using a List system. Type: string Default change_request Location: System Properties > All >
com.snc.time_card.default_rate	(Cost Management plugin) Sets a default hourly rate to use if no labor rate cards apply to the user. Type: integer Default value: 50 Location: System Property [sys_properties] table
com.snc.time_worked.update_task_timer	Enables (true) or disables (false) updating of the task timer value based on changes to the task time worked records. This is accomplished through the Update task time business rule. Type: true \| false Default value: false Location: System Property [sys_properties] table
css.assessment.caption.background.color	Sets the background color of the caption on assessment and survey questionnaires. Type: color Default value: #eee Location: Assessments > Admin > Assessment Properties Survey Management > Administration > Properties
css.assessment.caption.font.color	Sets the font color of the caption text on assessment and survey questionnaires. Type: color Default value: #ffffff Location: Assessments > Admin > Assessment Properties Survey Management > Administration > Properties
css.assessment.question.header.background.color	Sets the background color of question headers on assessment and survey questionnaires. Type: color Default value: #767676 Location: Assessments > Admin > Assessment Properties Survey Management > Administration > Properties
css.$nav-highlight-main	Sets the color for the navigation expanded items highlight background Type: color Default Value: #3D4853 Location: System Property [sys_properties] table
css.$nav-hr-color	Sets the color for the navigation separator Type: color Default Value: #303A46 Location: System Property [sys_properties] table
css.$navpage-header-bg	Sets the color for the header background Type: color Default Value: #303A46 Location: System Property [sys_properties] table
css.$navpage-header-color	Sets the color for the banner text Type: color Default Value: #FFFFFF Location: System Property [sys_properties] table
css.$navpage-nav-bg-sub	Sets the color for the background for navigator and sidebars Type: color Default Value: #455464 Location: System Property [sys_properties] table
css.$navpage-nav-border	Sets the color for the border for UI16 Type: color Default Value: #DDD Location: System Property [sys_properties] table
css.$navpage-nav-color-sub	Sets the color for module text in UI16 Type: color Default Value: #BEC1C6 Location: System Property [sys_properties] table
css.$navpage-nav-selected-bg	Sets the color for navigator selected tab background Type: color Default Value: #4B545F Location: System Property [sys_properties] table
css.$navpage-nav-selected-color	Sets the color for the currently selected navigation tab icon color for UI16 Type: color Default Value: #FFFFFF Location: System Property [sys_properties] table
css.tablet.gradient.start	Start color of the gradient for the tablet UI header. Type: color Default value: #666 Location: System Properties > Tablet UI Properties
css.tablet.gradient.end	End color of the gradient for the tablet UI header. Type: color Default value: #111 Location: System Properties > Tablet UI Properties
css.tablet.headerfooter.text.color	Color of the text and icons in the tablet UI header and footer. Type: color Default value: lightgrey Location: System Properties > Tablet UI Properties
glide.allow.new.cert_follow_on_task	Allow Desired State audit to create a new follow-on task for the same failure, at each audit run. Type: true\|false Default value: true Location: System Property [sys_properties] table
glide.apps.hub.current	URL of the team development parent instance. Type: string Default value: none Location: System Property [sys_properties] table
glide.attachment.extensions	Comma-separated list of file extensions that can be attached. No value means there are no restrictions. Type: string Default value: none Location: System Properties > Security
glide.attachment.role	Comma-separated list of roles that can create attachments. Type: string Default value: public Location: System Properties > Security
glide.authenticate.multisso.login_locate.user_field	Identifies a common login identifier. Type: string Default value: user_name Location: add to the System Property [sys_properties] table
glide.authenticate.sso.saml2.require_signed_authnrequest	Enables the Identity Provider's Single sign on service to receive a signed AuthnRequest Type: true\|false Default value: false Location: System Property [sys_properties] table
glide.banner.image.url	URL used when clicking the banner image. Type: string Default value: home.do Location: System Property [sys_properties] table
glide.banner.image.url_target	Target frame used when clicking the banner image. Use `gsft_main` for the main frame, `_top` to replace the current browser window,`_blank` for a new window or tab. Type: string Default value: gsft_main Location: System Property [sys_properties] table
glide.businessrule.async_condition_check	Specifies if the instance checks the condition statement of async business rules (the When field is set to async) prior to running the business rule. If this property is set to true, the instance evaluates the async business rule conditions a second time before running the rule. If this property is set to false or missing, the instance does not evaluate the conditions a second time. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.businessrule.callstack	Determines whether business rule executions are logged in the daily log when they start and finish (true) or are not logged (false). Logging is useful for troubleshooting a problem where you need to know which business rules are running and in which order. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.canvas.grid.widget_performance_threshold	Defines the maximum number of seconds for a widget to render on a dashboard. Widgets that exceed this time are not rendered and a warning message displays. Users can click to restart rendering. Stopping widgets that render slowly enables faster widgets to load, and increases the speed of dashboard loading. Note: This system property applies to responsive dashboards only. Type: integer Default value: none Location: add to the System Property [sys_properties] table
glide.canvas.grid.widget_render_concurrent_max	Defines the maximum number of widgets that can render simultaneously on a dashboard. With smaller values, individual widgets load more quickly. With larger values, fewer Ajax requests to the server are needed. Set the value of this property to half of the number of widgets that are visible when your most-used dashboard loads. For example, if six widgets are visible on the dashboard set the value to 3. Note: This system property applies to responsive dashboards only. Two is the minimum value, and 1 is interpreted as 2. For values of zero or lower, all widgets load simultaneously. Type: integer Default value: none Location: add to the System Property [sys_properties] table
glide.chart.decimal.precision	Controls the rounding precision of non-currency numeric values displayed on reports. This property has a maximum possible value of 4. A Decimal Precision value specified in a report's style options overrides this property. Currency values always have a precision of 2. Type: integer Default value: 2 Location: add to the System Property [sys_properties] table
glide.chat.invite_fields	(Chat plugin) Comma-separated list of fields (glide_list or references to sys_user or sys_group) used to generate the invitations when creating a chat room from a task. Users can select a check box for each of the specified fields to invite users referenced by the fields to the chat room. Type: string Default value: none Location: Social IT > Chat Administration > Properties
glide.chat_room.create_roles	(Chat plugin) Comma-separated list of roles that are allowed to create chat rooms. Type: string Default value: none Location: Social IT > Chat Administration > Properties
glide.chat.show_emoticons	(Chat plugin) Enables or disables rendering text emoticons as images. Type: true \| false Default value: true Location: Social IT > Chat Administration > Properties
glide.cmdb_model.display_name.shorten	When set to true, generates shorter display names for product models if the name of the product model contains the manufacturer name. Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.cookies.http_only	Enables (true) or disables (false) the generation of HTTP only cookies. Set this property to `false` to use Approval with E-Signature. Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.cost_mgmt.calc_actual_cost	(Cost Management plugin) Sums all task expense lines and adds the total to the Work cost field on the task record when an expense line is created for any task with a Type of Planned task. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.cost_mgmt.debug	(Cost Management plugin) Enables debugging of cost management processing. All logging events are recorded in the Financial Management Log [fm_log] table. This feature should only be enabled during initial testing or when troubleshooting because it can generate a large number of log records. Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.cost_mgmt.process_task_cis	(Cost Management plugin) Creates expense lines to affected configuration items when creating a task expense line. Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.cost_mgmt.service_allocation.method	(Cost Management plugin) Defines whether business service to cost center allocation costs should be calculated based on total units or allocated units. Type: choice list Default value: all_units Location: System Property [sys_properties] table
glide.csv.export.line_break	Enables the user to control how exported CSV data appears in Notepad. Valid values are LF for a line feed between records and CRLF for a carriage return followed by a line feed. Type: string Default value: LF Location: System Property [sys_properties] table
glide.custom.ip.authenticate.allow	Comma-separated list or range of IP addresses that are allowed access to view the stats.do, threads.do, and replication.do pages. Type: string Default value: none Location: add to the System Property [sys_properties] table.
glide.db.clone.allow_clone_target	Enables (true) or disables (false) use of a sub-production instance as the target for a system clone. Type: true \| false Default value: false for production instances, true for sub-production instances Location: System Property [sys_properties] table
glide.db.impex.XMLLoader.max.file.size.mb	Controls the maximum file size allowed when importing an XML file, in megabytes. Attempting to import an XML file larger than this limit results in an error. Warning: Use caution when modifying this property. Uploading a very large XML file may impact performance and can cause an instance outage. Type: integer Default value: 100 Location: System Properties > Import Export
glide.db.large.threshold	Sets the number of rows above which a table is considered large and uses a different method of querying for results. When this property is absent, the instance uses the default query method. Type: integer Default value: none Location: add to the System Property [sys_properties] table
glide.db.max.aggregate.size	Sets the maximum number of groups a grouped report or list renders. Larger values may affect system performance. Type: integer Default value: 100 Location: add to the System Property [sys_properties] table
glide.db.max_view_records	Sets the maximum number of records returned when running a GlideRecord query in a script. Values larger than the default are not recommended as they may cause queries to consume excessive memory on the application server and can, in extreme cases, cause a system outage. This property does not control the maximum number of records that appear in a list, report, or exported file. Type: integer Default value: 10000 Location: add to the System Property [sys_properties] table
glide.db.audit.ignore.delete	Specifies the tables where the sys_audit_delete file is not updated when records are deleted. Type: string - a comma separated list of tables Location: System Property [sys_properties] table
glide.discovery.application_mapping	Enables or disables the Application Dependency Mapping (ADM) feature. Type: string Default value: true Location: add to the System Property [sys_properties] table
glide.discovery.log_message_chars	Specify the maximum length a log message can be before ServiceNow creates a preview for it in the list view. When a log message is longer than this value, ServiceNow creates a preview of the message with an ellipsis at the end of the message to indicate that there is content that is not shown. The preview size prevents any one list row from taking up the entire screen. Type: integer Default value: 200 (Characters) Location: Discovery Definition > Properties
glide.discovery.use_cmdb_identifiers	Controls whether Discovery uses the CMDB Identification and Reconciliation Framework, introduced with the Geneva release, or the legacy identifiers from previous releases. Type: true\|false Default value: true Location: Discovery Definition > Properties
glide.domain.notify_change	Displays a notification message telling the user that the domain picker automatically changed Type: true\|false Default value: true Location: add to the System Property [sys_properties] table
glide.domain.notify_record_change	Displays a notification message telling the user that the domain picker automatically changed because the record that the user is viewing changed the domain in which the user is in. Type: true\|false Default value: false Location: add to the System Property [sys_properties] table
glide.ecmdb.all_relationship_role	An example value is: itil,asset,configuration. Type: string Default value: none Location: add to the System Property [sys_properties] table
glide.email.append.timezone	Specifies whether to append the time zone to all dates and times in outbound emails. Type: true \| false Default value: true Location: System Properties > Email
glide.email.forward_subject_prefix	Specifies the list of prefixes (comma-separated) in the subject line that identify a forwarded email. Type: string Default value: fw:,fwd: Location: add to the System Property [sys_properties] table
glide.email.journal.lines	Specifies the number of entries from a journal field (such as Additional comments and Work notes) included in email notifications. A value of -1 includes all journal entries. Type: integer Default value: 3 Location: System Properties > Email
glide.email.mail_to	Specifies the email address to send notifications that use the ${mailto:} variable. Type: string Default value: value of glide.email.user property Location: add to the System Property [sys_properties] table
glide.email.name_split	Delimiter between first and last name in an email address to identify users from incoming emails. For example, a delimiter of "." (period) in the email address john.smith@company.com tells the system to look for a user record for John Smith. Type: string Default value: period (.) Location: System Properties > Email
glide.email.notification.save_when_no_recipients	Controls whether a notification-generated sys_mail record is saved even if there are no recipients. Used in conjunction with other notification recipient logging properties, this property enables troubleshooting problems with notifications. Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.email.override.url	Sets the URL to use in emailed links in place of the instance URL. The URL should end with nav_to.do. An example value is: https://servicenow.customerdomain.com/production/nav_to.do. Type: string Default value: Instance URL Location: add to the System Property [sys_properties] table
glide.email.read.active	Specifies whether to enable or disable the inbound mail server. Type: true \| false Default value: true Location: System Properties > Email
glide.email.reply_subject_prefix	Specifies the list of prefixes (comma-separated) in the subject line that identify an email reply. Type: string Default value: re:aw:,r: Location: add to the System Property [sys_properties] table
glide.email.server	Specifies the URL of the outgoing SMTP mail server. Also used as incoming (POP) mail server if one is not specified. This server must be accessible from the ServiceNow domain. SMTP requires port 25 unless you specify another port with glide.smtp.port. Leave this value blank to disable email. Type: string Default value: relay Location: System Properties > Email
glide.email.smtp.active	Specifies whether to enable or disable the outgoing mail server. Type: true \| false Default value: true Location: System Properties > Email
glide.email.smtp.max_recipients	Specifies the maximum number of recipients the instance can list in the To: line for a single email notification. Notifications that would exceed this limit instead create duplicate email notifications addressed to a subset of the recipient list. Each email notification has the same maximum number of recipients. Type: integer Default value: 100 Location: add to the System Property [sys_properties] table
glide.email.smtp.max_send	Specifies how many emails to send through each new SMTP connection. The instance establishes a new SMTP connection if there are more emails to send than the specified value. Type: integer Default value: 100 Location: add to the System Property [sys_properties] table
glide.email.test.user	Specifies the comma-separated list of email addresses to which the instance sends all email messages. Typically used in non-production instances for testing purposes. Type: string Default value: none Location: System Properties > Email
glide.email.text_plain.strip_xhtml	Indicates whether both outbound and inbound emails that are shown in comments convert the XML to plain text (true) or preserve the XML (false). Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.email.user	Specifies the email address you want to use for SMTP authentication. The string before the @ (such as helpdesk) is used as the incoming (POP) account name if one is not specified. Type: string Default value: <yourinstance>@service-now.com Location: System Properties > Email
glide.email.username	Specifies the display name for the email address you use for SMTP mail. Type: string Default value: IT Service Desk Location: System Properties > Email
glide.email.user_password	Specifies the password for the outgoing SMTP mail server. Also used as the incoming mail server password if one is not specified. Type: string Default value: encrypted password Location: System Properties > Email
glide.email.watermark.visible	Indicates whether the watermark in email notifications is visible (true) or is wrapped in a hidden div tag (false). Note: Email clients that use the plain text version of the email still show the watermark. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.email_client.show_sms_option	Specify whether a check box appears in the email client for sending the message to the user's SMS device. If no SMS device exists, the email client sends the message to the primary email device. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.excel.max_cells	Sets the maximum number of cells in an Excel export. Type: integer Default value: 500000 Location: add to the System Property [sys_properties] table
glide.excel.use_user_date_format	Determines whether Excel exports use the date/time format specified in a user's profile (true). If false, exports use the instance date/time format defined by the glide.sys.date_format property. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.export.csv.charset	Specify the character set used to export CSV files. See Supported Character Encodings for a list of supported character encoding options. Type: string Default value: windows-1252 Location: add to the System Property [sys_properties] table
glide.export.csv.raw.value	When true, raw database values are exported instead of the display values when you export to CSV. When false, display values are exported instead. Type: true \| false Default value: false Location: System Properties > Import Export
glide.export.force_ui_list_behavior	When true, journal fields such as worknotes and comments are not included when you export records. When false, these fields are included. Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.export.escape_formulas	When true, string values that start with the characters +, -, =, or @ are prepended with a single apostrophe when you export to CSV, XLS, or XLSX files. Type: true \| false Default value: true for new instances starting with Istanbul Location: System Property [sys_properties] table for new instances starting with Istanbul. For upgraded instances, add to the System Property table.
glide.export.excel.wrap_cells	When true, values in cells in exported Excel files are wrapped automatically. When false, the width of exported Excel columns is resized to fit 256 characters and values are not wrapped. Type: true \| false Default value: true Location: Add the property
glide.glidesoap.proxy_host	Specify the proxy server hostname or IP address for SOAP clients. Type: string Default value: value of glide.http.proxy_host Location: System Property [sys_properties] table
glide.glidesoap.proxy_port	Specify the port number for the proxy server for SOAP clients. Type: string Default value: value of glide.http.proxy_port Location: System Property [sys_properties] table
glide.help.default.page	Sets the overall help URL for the system if you are using context-sensitive help. This URL is used when there is not any context-sensitive help available for the form, list, or record. Type: string Default value: http://wiki.servicenow.com/ Location: System Property [sys_properties] table
glide.history.max_entries	Sets the number of characters to display as a preview of journal input fields. Type: integer Default value: 250 Location: System Property [sys_properties] table
glide.home.page	Determines which page to load when a user selects a homepage from the banner. Type: string Default value: home_splash.do?sysparm_direct=true Location: System Property [sys_properties] table
glide.home.refresh_disabled	Determines whether homepage refresh is disabled (true) or enabled (false). Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.home.refresh_intervals	Comma-separated list of refresh intervals available on homepages. Type: string Default value: 300,900,1800,3600 Location: add to the System Property [sys_properties] table
glide.html.escape_script	Determines whether JavaScript tags are enabled (true) or disabled (false) in HTML fields. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.html.sanitize_all_fields	Determines whether all HTML fields are sanitized to remove unwanted code. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.http.connection_timeout	Specify the maximum number of milliseconds an outbound HTTP request (such as Web Services) will wait to establish a connection. Type: integer Default value: 10000 (10 seconds) Location: System Property [sys_properties] table
glide.http.proxy_bypass_list	Specify the semicolon-separated list of addresses that bypass the proxy server. Use an asterisk as a wildcard character to specify all or part of an address. Type: string Default value: none Location: System Property [sys_properties] table
glide.http.proxy_host	Specify the proxy server hostname or IP address Type: string Default value: none Location: System Property [sys_properties] table
glide.http.proxy_ntdomain	Specify the domain used to authenticate the proxy server with NTLM authentication. Type: string Default value: none Location: System Property [sys_properties] table
glide.http.proxy_nthost	Specify the hostname used to authenticate the proxy server with NTLM authentication. Type: string Default value: none Location: System Property [sys_properties] table
glide.http.proxy_ntpassword	Specify the password used to authenticate the proxy server with NTLM authentication. Type: string Default value: none Location: System Property [sys_properties] table
glide.http.proxy_ntusername	Specify the username used to authenticate the proxy server with NTLM authentication. Type: string Default value: none Location: System Property [sys_properties] table
glide.http.proxy_port	Specify the port number for the proxy server Type: string Default value: none Location: System Property [sys_properties] table
glide.http.proxy_password	Specify the password used to authenticate the proxy server. Type: string Default value: none Location: System Property [sys_properties] table
glide.http.proxy_username	Specify the username used to authenticate the proxy server. Type: string Default value: none Location: System Property [sys_properties] table
glide.http.timeout	(Web Service Consumer Plugin) Specifies the maximum number of milliseconds to wait before an outbound transaction times out. Type: integer Default value: 175000 (175 seconds) Location: add to the System Property [sys_properties] table
glide.i18n.force_index	Specifies that all translated fields are indexed regardless of the value of the table attribute text_index_translations. Type: true \| false Default value: true
glide.imap.secure	Specifies whether to enable SSL encryption for connections to the IMAP server. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.imap.secure_port	Specifies the communications port for IMAP secure connections. Type: string Default value: 995 Location: add to the System Property [sys_properties] table
glide.imap.tls	Specifies whether to start the IMAP server in Transport Layer Security (TLS) mode. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.import.debug	Enables debug logging for all import processes. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.import.error_message.generic	When true, failed imports display a generic error instead of a verbose SQL message. Enabling this property is highly recommended. Type: true \| false Default value: true for new instances starting with Istanbul, false for upgraded instances Location: System Property [sys_properties] table
glide.import.sftp.debug	Enables additional debug logging for SFTP imports. Enabling this property causes the instance to log all outgoing and incoming messages during the SSH session. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.import.scp.debug	Enables additional debug logging for SCP imports. Enabling this property causes the instance to log all outgoing and incoming messages during the SSH session. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.import_set.preserve.leading.spaces	Specifies whether the import process preserves leading spaces in Excel data cells. When false, the import process removes leading spaces from Excel data cells. When true, the import process preserves leading spaces. Note: The import process always removes trailing spaces from Excel data cells. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.import_set_row.dynamically_add_fields	Specifies whether an import set can add new columns to the staging table (true) or not (false). Instances that contain large numbers of import sets can sometimes become unresponsive when an import adds a column because the instance must alter every row in the staging table. In some cases, the database alter table action causes an outage. Setting this property to false prevents an import set from adding columns to the staging table and produces a log message. As a workaround, administrators can manually add a column to the staging table by creating a new dictionary entry and then reimporting the import set. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.ir.query_method	Sets the query method for global text search. Only the Simple query method is supported. Type: choice list Default value: simple Location: System Properties > Global Text Search
glide.integration.session_timeout	Length of time, in minutes, that an inactive integration session is maintained before the session times out. Type: integer Default value: 1 Location: add to the System Property [sys_properties] table
glide.invalid_query.returns_no_rows	Controls how invalid GlideRecord queries are handled. When this property is true, invalid queries always return no rows. When this property is false (default), if a query is incorrect, such as by including an invalid field name, the invalid part of the query condition is ignored and results are based on the valid part of the query. To override this logic at the session level, execute `gs.getSession().setStrictQuery(false)`. To restore strict query, execute `gs.getSession().setStrictQuery(true)`. To use this property, change the line `gr.addQuery('table', arguments.length == 1 ? record.getRecordClassName() : tableName);` in the Workflow script include to `gr.addQuery('table', (tableName) ? tableName : record.getRecordClassName() );`. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.itil.assign.number.on.insert	Controls whether a task number is generated and assigned on load (Create New) or on submit of the task. This feature helps prevent unused task numbers. Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.jdbcprobeloader.retry	Sets the number of times a JDBC probe attempts to connect to a JDBC data source. Type: integer Default value: 60 Location: add to the System Property [sys_properties] table
glide.jdbcprobeloader.retry_millis	Sets the number of milliseconds a JDBC probe waits between retry attempts to a JDBC data source. Type: integer Default value: 5000 Location: add to the System Property [sys_properties] table
glide.knowman.search_character_limit	Minimum number of characters required for knowledge search. Search terms with fewer than this number of characters return no results. Type: integer Default value: 3 Location: add to the System Property [sys_properties] table
glide.knowman.search.default_language	(Knowledge Management Internationalization Plugin v2) Default language for knowledge articles. If empty, defaults to the logged in user language. Type: string Default value: empty Location: System Property [sys_properties] table
glide.knowman.show_language_option	(Knowledge Management Internationalization Plugin v2) Determines whether the Language box appears (true) or is hidden (false) on articles with multiple translations. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.knowman.show_language_option.roles	(Knowledge Management Internationalization Plugin v2) Comma-separated list of roles that can see the Language box on articles with multiple translations. Type: string Default value: none Location: add to the System Property [sys_properties] table
glide.knowman.show_links	Determines whether the Link line appears (true) or is hidden (false) in a knowledge article. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.ldap.allow_empty_group	Determines whether all members can be removed from an Active Directory security group. Type: true \| false Default value: true Location: add to the System Property [sys_properties] table.
glide.ldap.binary_attributes	Comma-separated list of LDAP attributes that should be converted from binary format to encoded64 strings. If you set this property, only the values listed are converted. The most common attributes are objectSID and objectGUID. These converted values are unique and can be used as the coalesce field on the LDAP import mapping. If this property is blank, ServiceNow tries to map these binary attributes without the conversion and they are not guaranteed to be unique since they are not properly converted to string values. Type: string Default value: objectsid,objectguid Location: System Property [sys_properties] table
glide.ldap.paging	Enables (true) or disables (false) LDAP paging query support. LDAP paging is a more efficient LDAP querying method for environments with more than 1000 users. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.legacy.excel.export	Enables (true) or disables (false) exporting to XLS format when exporting to an Excel file. By default, only XLSX export is enabled. This property does not affect the Excel web service. When true, this property also allows users to select XLS or XLSX as the Easy Import template format. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table.
glide.list.filter_max_length	Sets a maximum character limit for the condition builder query. Type: integer Default value: 0 Location: add to the System Property [sys_properties] table.
glide.live_feed.company_feed_exclude_groups	Controls whether messages posted to a public group appear (true) or are omitted (false) on the Company Feed. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.live_services	(Chat plugin) Enables (true) or disables (false) Live Services, such as chat support. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.login.no_blank_password	Prevents (true) or allows (false) logins from users with blank passwords. Often, importing lists of users creates a large number of users with blank passwords. By default, this property is set to true on production instances. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.login.home	Sets the default homepage users see after login. If blank, the last page visited is used. The format is <page>.do Type: sting Default value: home.do Location: System Property [sys_properties] table
glide.max_journal_list_size	Sets the maximum size, in megabytes, of journal input fields. Type: integer Default value: 10 Location: add to the System Property [sys_properties] table
glide.notification.recipient.include_logging	Master switch to enable/disable logging all reasons a recipient was included. If false, no include logging is performed. Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.notification.recipient.exclude_logging	Master switch to enable/disable logging all reasons a recipient was excluded. If false, no exclude logging is performed. Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.notification.recipient.exclude_logging.device_inactive	Logs recipients who are excluded because their chosen notification device record is marked as inactive. Type: true \| false Default value: true The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.
glide.notification.recipient.exclude_logging.device_schedule	Logs recipients excluded because the chosen notification device record’s schedule field excludes it. Type: true \| false Default value: true The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.
glide.notification.recipient.exclude_logging.event_creator	Logs recipients who are excluded because they initiated the notification event, such as updating an incident record, and the Send to Event Creator check box is cleared on the notification record. Type: true \| false Default value: true The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.
glide.notification.recipient.exclude_logging.invalid_email	Logs recipients who are excluded because the email address for that user is invalid, for example the @ is missing, or empty. Type: true \| false Default value: true The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.
glide.notification.recipient.exclude_logging.user_calendar_integration_disabled	Logs recipients of calendar invitations who are excluded because the Calendar Integration field is set to None on the user record. Type: true \| false Default value: true The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.
glide.notification.recipient.exclude_logging.user_inactive	Logs recipients who are excluded because the Active check box is cleared on the user record. Type: true \| false Default value: true The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.
glide.notification.recipient.exclude_logging.user_notification_disabled	Logs recipients who are excluded because the Notification field is set to Disabled on the user record. Type: true \| false Default value: true The glide.notification.recipient.exclude_logging property in the System Properties > Email module must be enabled to modify this property.
glide.notification.recipient.include_logging	Enables or disables logging all reasons a recipient was included. This property is a master switch. If it is set to true, the subsequent properties dealing with the inclusion of logging are enabled. If it is set to false, none of the subsequent properties relating to the inclusion of logging are enabled.
glide.notification.recipient.include_logging.delegate	Logs recipients who are included because they are delegates of another user. Type: true \| false Default value: true The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.
glide.notification.recipient.include_logging.event_parm	Logs recipients who are included because they are in the parm1 or parm2 fields of the event record. Type: true \| false Default value: true The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.
glide.notification.recipient.include_logging.recipient_fields	Logs recipients who are included via a notification target record, such as an incident record, specified in the Users/Groups in Field field for the notification record. The recipient_fields are fields in the target record that contain a recipient to add. For example, if the record that triggered the notification is an incident, and the assigned_to field for the incident is listed in recipient_fields, that user is included as a recipient. Type: true \| false Default value: true The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.
glide.notification.recipient.include_logging.recipient_groups.group_email	Logs recipients who are included in a group email for any group provided in the notification record’s recipient_groups or the event parm1 or parm2 field. Type: true \| false Default value: true The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.
glide.notification.recipient.include_logging.recipient_groups.manager	Logs recipients who are included because they manage any group provided in the notification record’s recipient_groups or the event parm1 or parm2 field. Type: true \| false Default value: true The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.
glide.notification.recipient.include_logging.recipient_groups.membership	Logs recipients who are included via membership in any group provided in the notification record recipient_groups or the event parm1 or parm2 field. Type: true \| false Default value: true The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.
glide.notification.recipient.include_logging.recipient_users	Logs recipients who are included via notification record’s Users field (recipient_users). Type: true \| false Default value: true The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.
glide.notification.recipient.include_logging.subscription	Logs recipients because they are subscribed via User Notification Preferences. Type: true \| false Default value: true The glide.notification.recipient.include_logging property in the System Properties > Email module must be enabled to modify this property.
glide.pdf_export_from_form_list.show_report_attrs	Enables or disable displaying the PDF page header for all PDFs generated from a list. Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.pdf.max_rows	Sets the maximum number of rows in an exported PDF file. Type: integer Default value: 1000 Location: add to the System Property [sys_properties] table
glide.pdf.font.size	Sets the font size for exported PDF files. Type: integer Default value: 8 Location: add to the System Property [sys_properties] table
glide.pg.any_rejection_rejects	Controls the default process guide rejection handling. If this property is set to true, the first rejection rejects the entity. If false, all users must reject the approval. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.phone_number_e164.allow_national_entry	Determines whether users can enter phone numbers in the local format or whether they must enter phone numbers in international format. When true, users can enter phone numbers in the local format listed in the territory selector. When false, users must enter phone numbers in the international format listed in the territory selector. Type: true\|false Default value: true Location: add to the System Property [sys_properties] table
glide.phone_number_e164.display_national	Determines how a Phone Number (E164) field displays phone numbers. When set to true or form, a Phone Number (E164) field displays phone numbers in a local format on forms but as an international format on lists. When set to all, a Phone Number (E164) field always displays phone numbers in a local format. When set to user, a Phone Number (E164) field only displays phone numbers in a local format when the phone number matches the locale setting of the current user. Type: string Default value: false Location: add to the System Property [sys_properties] table
glide.phone_number_e164.display_territory_selector	Determines whether to display the territory selector. Hiding the territory selector restricts users to entering only local or national phone numbers. Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.phone_number_e164.display_territory_text	Determines when a Phone Number (E164) field displays a territory label. When set to all, a Phone Number (E164) always displays the territory label. When set to national, a Phone Number (E164) displays the territory label only if the phone number is in local format. When set to read-only, a Phone Number (E164) displays the territory label in read-only mode regardless of whether the number is in local or global format. When set to read-only-national, a Phone Number (E164) displays the territory label in read-only mode only if the number is in local format. When set to list, a Phone Number (E164) displays the territory label in a list. When set to list-national, a Phone Number (E164) displays territory label in a list if the number is in national format. When set to none, a Phone Number (E164) does not display the territory label. Type: string Default value: read-only Location: add to the System Property [sys_properties] table
glide.phone_number_e164.display_users_idd	Determines whether to display the international direct dialing prefix between the territory selector and the input box on forms. Type: true\|false Default value: false Location: add to the System Property [sys_properties] table
glide.phone_number_e164.strict	Determines whether all phone number fields must match the display format of the field's select territory. When true, the phone number input box displays a red line underneath phone numbers that do not match the territory format listed in the territory selector. Users cannot save an invalid phone number. When false, the phone number input box displays a green line underneath phone numbers that do not match the territory format listed in the territory selector. Users can save an invalid phone number, and the territory selector offers the option to select an Other / Unknown territory format. Type: true\|false Default value: true Location: add to the System Property [sys_properties] table
glide.pop3.ignore_headers	Specifies the comma-separated list of email headers that cause the instance to ignore an email message. Use the format name:value to specify email header types and values. You can use a wildcard () for the subtype. For example, "Content-Type:multipart/; report-type=delivery-status;" ignores emails containing a type of multipart and a parameter of report-type=delivery-status. For syntax specifications, see http://www.w3.org/Protocols/rfc1341/4_Content-Type.html. Type: string Default value: Auto-Submitted:auto-replied,X-FC-MachineGenerated:true,Content-Type:multipart/report; report-type=delivery-status; Location: System Properties > Email
glide.pop3.ignore_senders	Specifies the comma-separated list of senders that cause the instance to ignore an email message. Enter only the name before the at (@) sign. Type: string Default value: mailer-daemon, postmaster Location: System Properties > Email
glide.pop3.ignore_subjects	Specifies the comma-separated list of strings that cause the instance to ignore an email message if they are present at the start of a subject line. These values are case-sensitive. Type: string Default value: out of office autoreply, undeliverable:, delivery failure:,returned mail:,autoreply Location: System Properties > Email
glide.pop3.parse_end	[Legacy] Text indicating the end of the email body section where the instance should parse name:value pairs to change field values when processing inbound email actions. This property is no longer required to set field values from the email body. Type: string Default value: none Location: System Properties > Email
glide.pop3.parse_start	[Legacy] Text indicating the beginning of the email body section where the instance should parse name:value pairs to change field values when processing inbound email actions. This property is no longer required to set field values from the email body. Type: string Default value: none Location: System Properties > Email
glide.pop3.password	Password for the POP3 server. Contact your mail server administrator for this value. Type: string Default value: same encrypted password in glide.email.user_password Location: System Properties > Email
glide.pop3.process_locked_out	Enables (true) or disables (false) the ability for locked out users to trigger inbound actions. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.pop3.reply_separators	Specifies the comma-separated list of separators that cause the instance to disregard everything below the text string in the message body. This list is case-sensitive. Type: string Default value: \n\n-----Original Message-----,\n\n _____ \n\nFrom: Location: System Properties > Email
glide.pop3.secure	Controls whether the instance connects to the incoming POP mail server using SSL encryption. Type: true \| false Default value: false Location: System Properties > Email
glide.pop3.server	Specifies the URL of the incoming POP mail server. Type: string Default value: value of glide.email.server Location: System Properties > Email
glide.pop3.user	Incoming mail account name for the POP3 server. Type: string Default value: <yourinstance> Location: System Properties > Email
glide.pop3readerjob.create_caller	Controls the behavior when an instance receives an email from an email address not associated with a user record. If this property is set to true, ServiceNow creates a new user record for the email address and places that new user in the Caller field of any created tickets. If the property is set to false, ServiceNow associates the new ticket to the Guest user record. Type: true \| false Default value: false Location: System Properties > Email
glide.processor.json.row_limit	Specify the maximum number of rows a JSON query returns Type: integer Default value: 250 Location: add to the System Property [sys_properties] table
glide.product.description	The value of this property is displayed as text in the banner next to the company logo Type: string Default value: Service Management Location: System Properties > Basic Configuration UI16
glide.product.help_url
glide.product.help_show	Controls whether the help icon, help.gifx, appears in (true) or is omitted from (false) the welcome banner. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.product.image.light	The Banner image displayed for UI16 Interface Type: uploaded image Default value: None Location: System Properties > Basic Configuration UI16
glide.product.icon	Stores the favicon image displayed in bookmarks, tabs, and the browser address bar. Type: image Default value: favicon.ico?v=4 Location: System Properties > System
glide.product.name	Specifies text to use in place of "ServiceNow" in the browser's top title bar (and in browser tabs). This text is duplicated in the banner to the right of the logo unless you add display: none; to the end of the value field within the glide.product.name.style property. Type: string Default value: ServiceNow Location: System Property [sys_properties] table
glide.product.name.style	Specifies the CSS properties used to display the glide.product.name text in the banner to the right of the logo. To not display it, add display: none; to the end of the value field in this property. Type: string Default value: padding-bottom: 0px; padding-top: 0px; Location: System Property [sys_properties] table
glide.quota.manager.debug	Controls whether to display (true) or hide (false) additional information related to the Quota Manager, such as running transactions, canceled transactions, and what quotas are matched to transactions. Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.quota.manager.heartbeat	Sets the number of seconds between the start of each Quota Manager heartbeat. This value determines how often the Quota Manager checks for transactions exceeding a quota and how often it writes status in the log file. Type: integer Default value: 1 Location: add to the System Property [sys_properties] table
glide.quota.manager.minimum_transaction_time	Sets the minimum number of seconds a transaction must run before the Quota Manager matches it to a transaction quota. ServiceNow recommends setting this value to at least 1 second because smaller values decrease performance and because transactions shorter than 1 second are probably not worth canceling. For optimal performance, set this value to the value of your most restrictive quota. For example, if your most restrictive quota cancels transactions longer than 1 minute, set the minimum transaction time to 60 seconds. Type: integer Default value: 1 Location: add to the System Property [sys_properties] table
glide.remote_glide_record.max_count	Control the maximum number of records that the GlideRecord query method returns when using the SOAP web service. The instance primarily uses this property to control the records returned when using a Perl API GlideRecord query. Type: integer Default value: 250 Location: add to the System Property [sys_properties] table Caution: If you set this property to a large value, such as 10000, socket timeout errors might occur with MID Servers. Keep the value of this property less than 1000.
glide.report.calendar.max_more_events_per_day	Defines that maximum number of calendar events that can appear in the + <number> popup for: A calendar day when calendar is in month or year view The top 'full day' section of a calendar day when a calendar is in day or week view When this number is exceeded, a + many link appears, which opens a list of events instead of a popup. For more information about the maximum number of events that can be displayed in a calendar day, see system property glide.report.calendar.max_events_displayed_per_cell. Type: integer Default value: 30 Location: add to the System Property [sys_properties] table
glide.report.calendar.max_events_displayed_per_cell	Defines the maximum number of events that can appear in calendar report for: A calendar day when calendar is in month or year view The top 'full day' section of a calendar day when a calendar is in day or week view Events that exceed this value are visible via a link in the calendar cell. See glide.report.calendar.max_more_events_per_day for more information. Type: integer Default value: 3 Location: add to the System Property [sys_properties] table
glide.report.new_calendar	Enables (true) or disables (false) new calendar reports. Internet Explorer 7 and 8 do not support new calendars. If you open a calendar report in one of these browsers the old version of calendar reports is always used. Type: true \| false Default value: true Location: add to the system Property [sys_properties] table
glide.report.use_charting_v2	Enables (true) or disables (false) the v2 charting engine for report generation. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.report_home.group_report.show_usr_grp	Enables (true) or disables (false) the Reporting preferences link in the user's profile. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.report_home.group_report.show_usr_grp	Enables (true) or disables (false) the Reporting preferences link in the user's profile. Type: true \| false Default value: false Location:Add to the System Property [sys_properties] table.
glide.rest.apis.disabled	Controls which REST APIs are available on the instance, along with glide.rest.apis.enabled. The value for this property is a comma-separated list of API names, such as Table API or Aggregate API. If neither this property nor glide.rest.apis.enabled is set, all REST APIs are available. If a particular API is specified in both properties, that API is disabled. If you disable specific APIs without explicitly enabling any APIs, all REST APIs except the disabled APIs are available. Type: string Default value: all REST APIs are enabled by default Location: add to the System Property [sys_properties] table
glide.rest.apis.enabled	Controls which REST APIs are available on the instance, along with glide.rest.apis.enabled. The value for this property is a comma-separated list of API names, such as Table API or Aggregate API. If neither this property nor glide.rest.apis.disabled is set, all REST APIs are available. If a particular API is specified in both properties, that API is disabled. If you enable specific APIs, only those APIs are available. Type: string Default value: all REST APIs are enabled by default Location: add to the System Property [sys_properties] table
glide.rest.debug	Logs all stages of REST processing, including processing times. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.rollback.version	Controls whether rollback behavior is used (true) or not (false). Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.rss.max_rows	Controls the maximum number of records returned by the RSS Feed Generator. Type: integer Default value: 1000 Location: add to the System Property [sys_properties] table
glide.sc.reset_cascade	If true, forces variable cascading when navigating between pages in an order guide. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.schedules.repeat_nth	Controls how a schedule entry with Repeats set to Monthly and Monthly Type set to Day of the Week is defined. Choices are Week or Day. The Week option is defined as choosing a day of the month in the nth week selects the nth day of the month. The Day option is defined as choosing the nth day of the month selects the nth day of the month. Type: choice list Default value: day Location: sys_properties table
glide.schedules.fifth	Controls how a schedule entry that selects the fifth occurrence of a day in month behaves in a month containing only four occurrences of the day. Choices are Last, Next, and Strict. The Last option selects the last (fourth) day of the month. The Next option selects the first day of the next month. The Strict option skips the day completely. This property is only valid when the glide.schedules.repeat_nth property is set to Day. Type: choice list Default value: last Location: sys_properties table
glide.script.ccsi.ispublic	Provides privacy control over client-callable script includes that are accessed by public pages. When this property is set to false, all client-callable script includes are private. Type: true\|false Default value: false Location: add to the System Property [sys_properties] table
glide.script.log_level	Controls the behavior of gs.log. Set this property to none to disable glide script logging, or print to save log data to the filesystem instead of the database. Use the default value all to save all glide script logs to the database. Type: string Default value: all Location: add to the System Property [sys_properties] table
glide.script_processor.admin	Specifies the user role necessary to access the Scripts - Background module. To require administrators to elevate privileges to access this module, set the value to security_admin. Type: string Default value: admin Location: add to the System Property [sys_properties] table
glide.secondary.query.sysid	Controls whether a secondary sort using sys_id as a sort key is automatically applied when sorting requested database records on a list. This property is useful when sorting records that have multiple records found for a single value of the primary sort key. Use this property to ensure that the Next/Previous buttons on forms display the proper record. If set to false, there is no secondary sort, therefore records with the same primary sort value are returned as they are found in the database, and may be inconsistent. Note: Setting this property to true may the load and sort processes. Type: true\|false Default value: false Location: System Property [sys_properties] table
glide.security.auto.resubmit.ajax	Automatically resubmits timed-out Ajax requests. Type: true\|false Default value: true Location: add to the System Property [sys_properties] table
glide.security.checkacl.before.setvalue	Controls how the high security settingglide.security.strict.updates processes ACLs. When true, the instance checks ACL rules for all columns before applying any updates to a row. When false, the instance applies ACL rules as each column is processed in alphabetical order. This behavior may result in one update preventing another update from occurring. For example, suppose you create a custom ACL rule to prevent updates after a record is closed. If you attempt to close an incident and also add information to a custom resolution code field in the same update, the close action is applied first because it is controlled by the [incident.state] column and the custom field by the [incident.u_resolution_code] column. After the instance applies the close action, the custom ACL rule prevents further write updates to the row. Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.security.csrf.handle.ajax.timeout	Handles errors for timed out Ajax requests. Type: true\|false Default value: true Location: add to the System Property [sys_properties] table
glide.security.csrf.strict.validation.mode	Enforces strict validation on CSRF tokens so that users cannot resubmit a request if the CSRF token does not match. Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.security.diag_txns_acl	Controls who can view the stats.do, threads.do, and replication.do pages. When set to true, only administrators or users from a known IP address are allowed to view the pages. When set to false, all users have access to the pages. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.security.mime_type.aliasset	Creates customized mime type alias sets. For example, "image/png=image/x-png". Type: string Location: add to the System Property [sys_properties] table
glide.security.granular.create	Requires users to have write access on all individual fields on a table before they can create a record in that table. Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.security.file.mime_type.validation	Enables (true) or disables (false) mime type validation for file attachments. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.security.strict_elevate_privilege	Forces all elevated roles to be treated equally for users with the administrator role. When enabled, administrators need to explicitly, manually elevate themselves to any roles that are marked as elevated. When disabled, administrators only need to manually elevate to the security_admin role. Other roles are automatically granted to administrators. Type: true \| false Default value: true for new instances, false for upgraded instances Location: For new instances, this property is available on the System Property [sys_properties] table. For upgrades, administrators must add this property to the System Property [sys_properties] table
glide.set_x_frame_options	Enables (true) or disables (false) the X-Frame-Options response header to SAMEORIGIN for all UI pages. The X-Frame-Options HTTP response header can be used to indicate whether or not a browser should be allowed to render a page in a <frame> or <iframe>. Set this property to true to avoid clickjacking attacks, by ensuring that CMS content cannot be embedded into other sites. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.short_poll_delay	(Chat plugin) Sets the short polling delay, in milliseconds, for XMPP requests. Polling is the method by which the browser gets information from the server to send instant messages in chat. Type: integer Default value: 1000 (1 second) Location: Social IT > Chat Administration > Properties
glide.shortened_journal_length	Sets the number of characters to display as a preview of journal input fields. Type: integer Default value: 512000 Location: add to the System Property [sys_properties] table
glide.smtp.auth	Specifies whether to authenticate the outgoing SMTP mail server with the credentials provided in the user name (glide.email.user) and password (glide.email.user_password) properties. Type: true \| false Default value: false Location: System Properties > Email
glide.smtp.dateformat	Specify the date format to use for outgoing email notifications Type: string Default value: date format listed in email sender's user record [sys_user.date_format]. Location: add to the System Property [sys_properties] table
glide.smtp.default_retry	Enables (true) or disables (false) resending email when an unknown SMTP error code is encountered. The instance only recognizes the SMTP error codes defined in the glide.smtp.defer_retry_ids property. Type: true \| false Default value: true Location: System Properties > Email
glide.smtp.defer_retry_ids	Specifies the comma-separated list of SMTP error codes that force the instance to resend email. Type: string Default value: 421,450,451,452 Location: System Properties > Email
glide.smtp.encryption	Specifies how to encrypt communications with the SMTP server. Type: choice Default value: none Location: System Properties > Email
glide.smtp.fail_message_ids	Specifies the comma-separated list of SMTP error codes that prevent the instance from resending email. Type: string Default value: 500,501,502,503,504,550,551,552,553,554 Location: System Properties > Email
glide.smtp.port	Communications port on which the instance listens for SMTP traffic. Type: integer Default value: 25 Location: add to the System Property [sys_properties] table
glide.smtp.secure	[Legacy] Specifies whether to enable SSL encryption for SMTP connections. Use glide.smtp.encryption (See Outgoing Mail Server settings) instead to specify how to encrypt communications with the SMTP server. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.smtp.timeformat	Specify the time format to use for outgoing email notifications Type: string Default value: time format listed in email sender's user record [sys_user.time_format]. Location: add to the System Property [sys_properties] table
glide.smtp.tls	[Legacy] Enables (true) or disables (false) Transport Layer Security (TLS) encryption for outgoing mail. Use glide.smtp.encryption (See Outgoing Mail Server settings) instead to specify how to encrypt communications with the SMTP server. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.soap.default_security_policy	Specifies the name of SOAP security policy the instance uses when enforcing Web Services-Security (WSS) for inbound requests. Type: string Default value: default security policy Location: add to the System Property [sys_properties] table
glide.soap.import_set_insert_serialized.<table name>	Controls the processing of web service inserts. When this property is set to true, the instance processes multiple simultaneous inserts one at a time (serially across nodes) to ensure an accurate transform. Serialized processing slows down the speed at which the instance processes inserts. When this property is set to false, multiple simultaneous inserts into an import set table result in simultaneous transforms that may produce duplicate target records due to the coalesce value being created at the same time. Tip: Only set this value to false to optimize for performance when the related transform map does not have a coalesce value that may be present simultaneously. Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.soap.request_processing_timeout	Sets the maximum number of seconds a SOAP request has to finish processing before the connection times out. This property computes a default value from the value of the property glide.http.timeout divided by 1000. There might be network infrastructure (such as proxy servers) in place that implements a shorter timeout. In this case, a socket timeout may occur unless this property is set to a shorter value. In general, you should set this property to a value several seconds less than the shortest socket inactivity timeout in effect anywhere in the network path between the client application and the ServiceNow instance. Type: integer Default value: 175 (value of glide.http.timeout divided by 1000) Location: add to the System Property [sys_properties] table
glide.spell.dictionary.en	Sets the spell checker dictionary used in the system for English users. There are dictionaries available for Brazilian Portuguese, Dutch, English US, English UK, French, German, Italian, Portuguese, Russian, Spanish, and Thai. Type: choice list Default value: en.dic (English US) Location: System Property [sys_properties] table
glide.spell.dictionary.max_matches	Sets the maximum number of spelling errors the spell-check should detect. By default it finds only 10 spelling errors. The instance ignores any additional errors after reaching the maximum value. Type: integer Default value: 10 Location: add to the System Property [sys_properties] table
glide.sys.activity_using_audit_direct	[Not Supported] Controls whether the record's history is generated using the Audit table (true) or not (false). [Required] Set the value to false to generate history with History Sets. Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.sys.audit_inserts	Controls whether the Audit table audits inserts (true) or not (false). Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.sys.date_format	System date format for all users unless overridden in the user's record Type: date format Default value: yyyy-MM-dd Location:System Properties > Basic Configuration UI16
glide.sys.default.tz	System timezone for all users unless overridden in the user's record. Type: timezone Default Value: none Location: System Properties > Basic Configuration UI16
glide.sys.time_format	System time format for all users unless overridden in the user's record Type: time format Default Value: HH:mm:ss Location: System Properties > Basic Configuration UI16
glide.sys_reference_row_check	Controls whether the script conditions of Access Control Rules apply to a table's reference fields. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.template.max_context	Specifies the maximum number of templates displayed in a form's context menu. If more than this number are available, users can click Apply Template on the context menu to open the reference list of templates. Type: integer Default value: 15 Location: System Property [sys_properties] table
glide.translate.learn	Enables (true) or disables (false) adding the current language suffix to UI elements such as labels and messages. Enabling the language suffix assists with translating new customizations. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.ts.index.attachment.debug	When the value is set to true, enables log messages for exceptions that occur when indexing attachments (default is false). You can leave this property enabled during normal operations to capture stack trace information about any exceptions. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.ts.index.attachment.list_terms.debug	When the value is set to true, the system logs all indexed terms when an attachment is indexed (default is false). [Recommended] For optimal performance, set this property to false during normal operations. Only enable this property when you are actively debugging an issue. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.ui.activity.displayname	Determines whether the activity formatter shows name values (true) or user_name values (false). Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.ui.activity.email_roles	Specifies the list of roles (comma-separated) that can view email in the Activity Formatter. Type: string Default value: itil Location: add to the System Property [sys_properties] table
glide.ui.activity.email.use_display	Specifies whether to display email addresses or the user IDs (display value of the User table) in email headers. If true, the instance searches for a user record with a matching email address. If it cannot find a matching user record, it displays the email address. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.ui.activity_stream.form_button	Removes the activity stream button from forms. Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.ui.activity_stream.list_button	Removes the activity stream button from lists. Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.ui.activity_stream.scale_animated_gifs	Creates a thumbnail of animated .gif files. The maximum dimensions are 525px width and 350px height. The animation is not preserved in the thumbnail, but previewing the image displays the animation at its original size. Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.ui.activity_stream.scale_images	Creates a thumbnail of large images to display in the activity stream. The maximum dimensions are 525px width and 350px height. If user clicks the image or attachment, the preview is at full size. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.ui.activity_stream.style.comments	Changes the color of the left bar in activity stream comments in UI16. Type: color entry, either a name, such as blue or a code, such as #0000FF. Default value: transparent Location: System Property [sys_properties] table
glide.ui.activity_stream.style.work_notes	Changes the color of the left bar in activity stream work notes in UI16. Type: color entry, either a name, such as blue or a code, such as #0000FF. Default value: gold Location: System Property [sys_properties] table
glide.ui.activity.style.comments	Changes the background color of the activity stream comments in UI15. Type: string Default value: background-color: background-color: WhiteSmoke Location: System Property [sys_properties] table
glide.ui.activity.style.work_notes	Changes the background color of the activity stream work notes in UI15. Type: string Default value: background-color: LightGoldenRodYellow Location: System Property [sys_properties] table
glide.ui.allow_deep_html_validation	Allows administrators to prevent users from saving invalid HTML in a journal field. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.ui.attachment.force_download_all_mime_types	Forces download of all attachment files. Type: true\|false Default value: false Location: add to the System Property [sys_properties] table.
glide.ui.audit_deleted_tables	Comma-separated list of system tables for which the audit history tracks deletions. Type: string Default value: sys_user, sys_user_group, sys_user_role, sys_user_has_role, sys_user_grmember, sys_group_has_role, sys_security_acl_role Location: System Property [sys_properties] table
glide.ui.auto.recovery	Allows users to recover unsaved changes while working in the developer studio. Type: true \| false Default value: true Location: Auto Recovery > Properties
glide.ui.auto.recovery.exclude.field.types	Comma-separated list of field types you want to exclude from automatic recovery. Type: string Default value: none Location: Auto Recovery > Properties
glide.ui.auto.recovery.unsupported.field.types	Comma-separated list of field types excluded from automatic recovery. Type: string Default value: password,password2,glide_encrypted,video,user_image,image
glide.ui.auto.recovery.unsupported.tables	Comma-separated list of tables you want to exclude from automatic recovery. Type: string Default value: v_ws_editor Location: Auto Recovery > Properties
glide.ui.auto_req.extend.session	When set to true, this property enables the user to extend their user session by selecting a homepage refresh time. When set to false, it enforces session timeout. The session timeout value is ignored when the user specifies an automatic refresh value. For example, if the user selects 5 minutes for automatic homepage refresh, the session is renewed every five minutes. By adding this property and setting the value to false, administrators can force the user session to time out even if the user's page refreshes every x number of minutes. The user's session times out after the value specified in the session timeout, plus the selected refresh value. This property takes effect when the Remember me check box is not selected for the user. Tablet and mobile devices do not support this feature. Type: true\|false Default value: true Location: add to the System Property [sys_properties] table
glide.ui.buttons_bottom	Controls whether UI actions appear at both the bottom and top of the form (true) or only at the top (false). This property works in UI11 only. Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.ui.cert_task_activity.fields	Defines which journal field is the task activity field. Type: string Default value: work_notes Location: add to the System Property [sys_properties] table
glide.ui.chart.bar.horiz.max_col_slant_labels	Sets the maximum number of columns in a horizontal bar chart before slanting (angling) the labels. Type: integer Default value: 5 Location: add to the System Property [sys_properties] table
glide.ui.chart.height	Specifies the height of a chart in pixels. Type: integer Default value: 300 Location: add to the System Property [sys_properties] table
glide.ui.chart.pie.labels	Enables (true) or disables (false) labels on pie chart slices. Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.ui.chart.pie.labels.max_items	Sets the maximum number of pie chart slice values that can be returned in order to display their labels. Type: integer Default value: 8 Location: add to the System Property [sys_properties] table
glide.ui.chart.width	Specifies the width of a chart in pixels. Type: integer Default value: 500 Location:Add to the System Property [sys_properties] table
glide.ui.clickthrough.popup	Enables (true) or disables (false) displaying the pop-up diamond icon for a reference field and opening a new window when the icon is clicked. Note: Related lists do not appear on forms opened in the pop-up window. Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.ui.clickthrough.replace	Enables (true) or disables (false) both the pop-up and clickthrough icons for reference fields. Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.ui.date_format.first_day_of_week	Specifies which day of the week that weeks start on for calendar reports. Values: 1=Sunday, 2=Monday Type: integer Default value: 1 Location: add to the System Property [sys_properties] table
glide.ui.date_picker.first_day_of_week	Specifies the first (leftmost) day of the week for the date and date/time picker (1=Sunday, 2=Monday...). Type: integer Default value: 1 Location: add to the System Property [sys_properties] table
glide.ui.default.applications	Comma-separated list of application names that open by default in the navigation pane when nothing is opened via user preferences. If the property is specified and is blank, no applications are opened in the navigation pane when no applications are opened via user preferences. If the property is not specified, the first application that is authorized for that user opens if no applications are opened via user preferences. Type: string Default value: first authorized application for the user Location: add to the System Property [sys_properties] table
glide.ui.dirty_form_support	Enables (true) or disables (false) display of a confirmation message when a form has unsaved changes and the user leaves the form through any means except a submit (such as using the green back arrow, any form button, or other). This property is not supported in Safari. Note: This property is true by default. Type: true \| false Default value: true Location: add to the System Property [sys_properties] table
glide.ui.doctype	Enables or disables the UI15 interface. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.ui.email_client.autocomplete.count	Sets the maximum number of auto-complete matches the Email Client displays. Type: integer Default value: 10 Location: System Properties > Email
glide.ui.email_client.autocomplete.group	Specifies whether groups are included in auto-complete results for the Email Client. Type: true \| false Default value: true Location: System Properties > Email
glide.ui.email_client.email_address.disambiguator	Sets the columns from the User [sys_user] table that the auto-complete list displays. Separate each column name with a semicolon character (;). See the system dictionary for a list of available column names. For example, add the sys_user.email and sys_user.company columns to show a user's email address and company in the auto-complete list. Type: string Default value: first_name;last_name Location: add to the System Property [sys_properties] table
glide.ui.email_client.from	Specifies whether to display the From: line in the Email Client. Users can change the email address in the From: line by entering a new value. Type: true \| false Default value: false Location: System Properties > UI Properties
glide.ui.email_client.reply_to	Specifies whether to display the Reply to: line in the Email Client. Type: true \| false Default value: false Location: System Properties > UI Properties
glide.ui.filter.first_day_of_week	Identifies the first day of the calendar week for the company. By default, the start of the week is Monday, meaning that the calendar week begins with Monday and ends with Sunday. To change this behavior, add the property glide.ui.filter.first_day_of_week to the instance as an integer property. Set the value to the integer corresponding with the day of the week that the calendar begins on, where 1 is Sunday, 2 is Monday, and so on. The function impacts all charts and calculations where the day of the week is used as a parameter. Type: integer Default value: 2 Location: add to the System Property [sys_properties] table
glide.ui.first.field.reference	Enables (true) or disables (false) having the first column in a list always link to the underlying record, even if it is a reference field. For example, if the first column on an Incident list is Assigned to, that value links to the Incident if this property is set to true. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.ui.form_annotations	Enables (true) or disables (false) form annotations, which allow you to add Custom, Section Separator, and Line Separator to a form. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.ui.form_multiple_splits	Enables (true) or disables (false) multiple splits and end splits in the form layout configuration slushbucket. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.ui.glide_list.start.locked	Controls whether a glide_list (like the watch list) starts out locked (true) or unlocked (false) on a form. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.ui.goto_use_contains	Controls whether the Go to navigation performs a "contains" query (true) or a "greater than" query (false) by default. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.ui.homepage.parallel	Enables (true) or disables (false) use of parallel rendering. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.ui.homepage.parallelism	Sets the maximum number of threads that should cooperate on rendering any given homepage. Type: integer Default value: 2 Location: System Property [sys_properties] table
glide.ui.homepage.preview	Enables (true) or disables (false) displaying the preview icon for lists on the homepage. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.ui.html.editor	Determines which HTML field editor to use, TinyMCE or htmlArea (legacy). Type: string Default value: tinymce Location: System Properties > UI Properties
glide.ui.html.editor.toolbar.line1	Configures the editing toolbar (first line) for HTML fields when the TinyMCE editor is enabled. The spellchecker tool is not supported in UI16 or UI15. Type: string Location: System Properties > UI Properties
glide.ui.html.editor.toolbar.line2	Configures the editing toolbar (second line) for HTML fields when the TinyMCE editor is enabled. The spellchecker tool is not supported in UI16 or UI15. Type: string Location: System Properties > UI Properties
glide.ui.html.image.allow_url	Enables (true) or disables (false) uploading an image via URL from HTML Fields. Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.ui.html.toolbar	Configures the editing toolbar for HTML fields. Type: string Default value: list of buttons Location: System Properties > UI Properties
glide.ui.incident_activity.fields	Defines what fields are visible in the activity formatter. If the activities are personalized, this property updates automatically. Type: string Default value: list of fields Location: System Properties > UI Properties
glide.ui.incident_activity.max_addresses	Specifies the maximum number of addresses to list in an email audit record. If the number of addresses exceeds this limit, the instance truncates the list after the maximum value and displays an ellipsis character (...). Type: string Default value: 5 Location: add to the System Property [sys_properties] table
glide.ui.incident_alert_activity.fields	Incident alert activity formatter fields. This is the list of fields tracked from the incident alert form in the activity formatter. Type: string Default value: opened_by, work_notes, comments, severity, estd_distruption_time, actual_disruption_time Location: System Property [sys_properties] table
glide.ui.inline.images	Enables (true) or disables (false) use of data URLs for report images. Type: true \| false Default value: false Location:Add to the System Property [sys_properties] table
glide.ui.js_error_notify	Displays client script errors to users with the client_script_admin role. Also displays a generic error message to other users who encounter a client script error. Type: true\|false Default value: true Location: System Properties > All Properties
glide.ui.label.enable	Enables (true) or disables (false) using labels, such as Most Active, Most Recent, or user created. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.ui.m.clear_pasteboard_when_backgrounded	Clears the copy/paste clipboard when the ServiceNow application enters the background. Type: true \| false Default value: false add to the System Property [sys_properties] table in Categories add the mobile_post_auth category
glide.ui.max_calendar_duration	Maximum number of days that a single calendar report entry can display. Type: integer Default value: 90 Range of possible values: 90 to 400 Location: System Property [sys_properties] table
glide.ui.max_calendar_records	Maximum number of records saved in a calendar report. Type: integer Default value if the property is not configured: 10,000 Location: System Property [sys_properties] table
glide.ui.m_agents	Comma-separated list of browser agents considered as mobile browsers for the Smartphone Interface. These browsers are directed to the mobile pages instead of the full browser pages. Type: string Default value: iphone,android_phone,IEMobile,Windows Phone,iPod,Windows CE,BlackBerry,BB10 Location: System Property [sys_properties] table
glide.ui.max_ref_dropdown	Maximum number of records for a reference field that is displayed as a choice list. If the number of available records is greater than this value, the field appears as a reference field, not as a choice list. Type: integer Default value: 25 Location: System Property [sys_properties] table
glide.ui.mobile_agents	Comma-separated list of browser agents considered as mobile browsers for the Legacy Smartphone Interface. These browsers are directed to the mobile pages instead of the full browser pages. Type: string Default value: iPod,Windows CE,BlackBerry,Android,Opera Mini,IEMobile,Windows Phone,iphone Location: System Property [sys_properties] table
glide.ui.nav.stripe.select.maxchars	Numerical character limit for list menu choices within the nav stripe. The nav stripe displays at the top of the page when using UI11. Type: integer Default value: none Location: add the property
glide.ui.permitted_tables	Comma-separated list of system tables that can be reported on. By default, system tables (which start with "sys") cannot be reported on unless they are listed in this property. Type: string Default value:list of sys_ tables Location: System Property [sys_properties] table
glide.ui.reference.readonly.clickthrough	Enables (true) or disables (false) reference pop-ups on read-only reference fields. Reference pop-ups and click-throughs are hidden by default if a client script, UI policy, or ACL makes the field read-only. Being able to see or click through to the target record is unrelated to the reference field being writable. Type: true \| false Default value: false Location: System Properties > UI Properties If set to false, the administrator can override the system setting for a specific field by adding the readonly_clickthrough=true attribute to the dictionary entry.
glide.ui.remember_view	Enables (true) or disables (false) use of user preferences for the last view. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.ui.remember.me.default	Controls whether the Remember me check box is selected (true) or cleared (false) by default. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.ui.report.extend_calendar_choices	Controls which field styles are applied during calendar highlighting. If this property is set to false, field styles in only the Task table are used. If this property is set to true, the calendar first uses field styles from the table the report is based on. If no applicable styles exist in that table, the calendar uses field styles from the Task table. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.ui.report_expand_header	Comma-separated list of roles that can expand or collapse the report header, where a report is defined and built. The default is public, meaning everyone. Type: string Default value: public Location: System Properties > UI Properties
glide.ui.section508	Enables (true) or disables (false) rendering of alternate text in place of images. Type: true \| false Default value: false Location: System Properties > UI Properties
glide.ui.show_live_feed_activity	Enables (true) or disables (false) live feed for a record in the activity formatter. Type: true \| false Default value: false Location: System Properties > UI Properties
glide.ui.show_template_bar.<TABLENAME>	Controls whether the template bar can be displayed on the specified table. For example: `glide.ui.show_template_bar.incident = false` Type: true \| false Default value: true add to the System Property [sys_properties] table
glide.ui.session_timeout	Sets the session timeout, in minutes. Type: integer Default value: 30 Location: add to the System Property [sys_properties] table
glide.ui.stream_icon.<TABLENAME>	Toggles the displaying of the activity stream button on the specified table. For example: `glide.ui.stream_icon.hr_case = true` Type: true \| false Default value: false
glide.ui.table.labels	Controls whether the system uses verbose labels for table names (true) or literal table names (false). Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.ui.tablet_enabled	Enables (true) or disables (false) the tablet UI. Type: true \| false Default value: true Location: System Properties > Tablet UI Properties
glide.ui.tablet_agents	Uses the tablet UI if one of these strings (comma-separated) appears in the browser user_agent header Type: string Default value: ipad,android_tablet Location: System Properties > Tablet UI Properties
glide.ui.tablet.title	Displays a brief page title for tablet UI. Type: string Default value: ServiceNow Location: System Properties > Tablet UI Properties
glide.ui.tablet.title.ios_webapp	Displays the specified text as the default home screen icon label used in iOS version6 and later. Type: string Default value: ServiceNow Location: System Properties > Tablet UI Properties
glide.ui.task.insert	Enables (true) or disables (false) the use of Insert and Insert and Stay options on tables derived from Task (such as Incident, Change, and Problem). Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.ui.textarea.character_counter	When true, displays a count of available characters for journal and multi-line text fields. Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.ui.textarea_initial_rows	Sets the number of rows initially displayed for multiline form elements. When the element is selected for editing, it is expanded. Set this value to 0 or blank to ignore this property. This functionality is used to conserve space on a form when multiline elements take up too much space on forms. Type: integer Default value: 0 Location: System Property [sys_properties] table
glide.ui.update_on_iterate	Controls whether updates are saved (true) or discarded (false) when a user clicks the blue arrows on a form. Type: true \| false Default value: false Location: System Property [sys_properties] table
glide.ui.ui_policy_debug	Enables (true) or disables (false) logging of UI policy processing in the Javascript debug window Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.ui.welcome.profile_link	Enables (true) or disables (false) allowing users to click their name in the welcome message and see their user profile. Type: true \| false Default value: In new instances true. In existing instances false. Location: System Property [sys_properties] table
glide.ui11.show_switch_link	Displays (true) or hides (false) a banner link for switching between the UI11 and legacy interfaces. Type: true \| false Default value: true Location: System Property [sys_properties] table
glide.update.suppress_update_version	Comma-separated list of tables for which updates are not tracked in the Versions [sys_update_version] table. You cannot compare and revert versions for tables in this list. Type: string Default value: sys_user,sys_import_set_row Location: add to the System Property [sys_properties] table
glide.user.default_password	Default password for new users created from incoming email. Users must reset the password at first login. Type: string Default value: password Location: System Properties > Email
glide.userauthgate.extauth.check	Enables the UserAuthenticationGate checks for external authentication mechanisms as well as internal ones. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.user.trusted_domain	Comma-separated list of trusted domains for which the instance automatically creates a guest user based on incoming emails. Use an asterisk () to trust all domains. If an email is not from a trusted domain, the instance processes the inbound email as a "guest user" however, it does not create a guest user in the instance. Type: string Default value: Location: System Properties > Email
glide.workflow.model.cache.max	Maximum number of models held in the workflow cache. You must restart the instance after changing this property to apply the change. Type: integer Default value: 300 Location: Workflow > Properties
glide.wsdl.definition.use_unique_namespace	Enables (true) or disables (false) use of a unique WSDL namespace value when publishing a ServiceNow table through web services. When this property is set to true, the WSDL target namespace is www.service-now.com/<table name>. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.wsdl.maximum_hierarchy	Maximum number of hierarchical levels returned in a WSDL when hierarchical SOAP web service is enabled. This property has a maximum value of 3. Type: integer Default value: 3 Location: add to the System Property [sys_properties] table
glide.xmlhttp.excessive	Sets the number of items visible in the Available half of a many-to-many or one-to-many collection box (slushbucket). Type: integer Default value: 100 Location: add to the System Property [sys_properties] table
glide.xmlprocessor.use_unload_format	Enables (true) or disables (false) unloading the XML using the display_value format. To unload using this format, add the parameter useUnloadFormat=true to the request URL. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
glide.wsdl.show_nillable	Enables (true) or disables (false) allowing a WSDL element to be valid if it has no element content despite a {content type} which would otherwise require content. Type: true \| false Default value: false Location: add to the System Property [sys_properties] table
google.maps.auto_close	If true, automatically closes the current info window before opening a new one. Clear the check box to allow multiple pop-up windows to remain open at once. Type: True/false Default value: true Location: System Properties > Google Maps
google.maps.client	Client ID for Google Maps API for Business. This is the client ID authorizing production use of Google Maps API for Business. By default, this ID is provided by ServiceNow. ServiceNow may require you to purchase a separate Client ID based on your usage. Type: string Default value: gme-servicenow Location: System Properties > Google Maps
google.maps.key	Map key from Google, tied to the URL of the server. This is the private key authorizing development use of Google Maps. Type: string Default value: empty Location: System Properties > Google Maps
google.maps.latitude	Starting latitude of the map. This value determines the starting latitude displayed in Google Maps. Type: string Default value: 36.008522 Location: System Properties > Google Maps
google.maps.longitude	Starting longitude of the map. This value determines the starting longitude displayed in Google Maps. Type: string Default value: -95.221764 Location: System Properties > Google Maps
google.maps.max_items	Maximum number of items to display on the map. This setting determines how many icons can be displayed on a map. Type: integer Default value: 500 Location: System Properties > Google Maps
google.maps.table	Table used by the map. This setting names the table containing the name, longitude, and latitude fields. Type: string Default value: cmn_location Location: System Properties > Google Maps
google.maps.zoom	Starting zoom level of the map (1 is the lowest). Type: string Default value: 4 Location: System Properties > Google Maps
help.base.default	(Context-Sensitive Help plugin) Sets the base URL for help contexts in which ServiceNow wiki is false and an absolute URL is not specified. Type: string Default value: http://wiki.service-now.com/index.php?title= Location: System Property [sys_properties] table
help.base.servicenow	(Context-Sensitive Help plugin) Sets the base URL for help contexts in which ServiceNow wiki is true Type: string Default value: http://wiki.service-now.com/index.php?title= Location: System Property [sys_properties] table
mid.server.rba_debug_powershell	Enables probe-level debugging for PowerShell probes. With this property enabled, PowerShell probes write detailed activity information to the MID Server log. Type: true\|false Default value: false Location: Orchestration > MID Server Properties
password_reset.activity_monitor.incident_threshold	Determines the maximum number of lockouts before an alert is issued. Type: integer Default value: 10 (lockouts) Location: Password Reset > Properties
password_reset.activity_monitor.incident_window	Determines the amount of time that is used for recording and counting the number of user lockouts. Type: integer Default value: 60 (minutes) Location: Password Reset > Properties
password_reset.captcha.ignore	Enables and disables CAPTCHA functionality. Type: true\|false Default value: false Location: Password Reset > Properties The password reset application uses Google re-CAPTCHA as the default CAPTCHA service. To use the base system CAPTCHA, change the password_reset.captcha.google.enabled system property to false.
password_reset.qa.num_enroll	Specifies the number of questions a user has to select and answer to be enrolled in the password reset program. Type: integer Default value: 5 (questions) Location: Password Reset > Properties Note: This security question property can be overridden by adding a value for the num_enroll parameter in a security question verification.
password_reset.qa.num_reset	Specifies the number of questions a user has to answer to verify their identity during the password reset process. Type: integer Default value: 3 (questions) Possible values: integers that are less than the number specified for the num_enroll property. Location: Password Reset > Properties Note: This security question property can be overridden by adding a value for the num_reset parameter in a security question verification.
password_reset.request.max_attempt	Determines the number of password reset attempts a user has before they are locked out for a period determined by the value in max_attempt_window. Type: integer Default value: 3 (attempts) Location: Password Reset > Properties
password_reset.request.max_attempt_window	Determines how long a user is locked out or prevented from changing their password after trying the maximum number of times. Type: integer Default value: 1440 (minutes) Location: Password Reset > Properties
password_reset.request.retry_window	Determines length of time before the count for password reset attempts refreshes. Type: integer Default value: 1440 (minutes) Location: Password Reset > Properties
password_reset.request.success_window	Determines how long a user is locked out after they have successfully reset their password. Type: integer Default value: 10 (minutes) Location: Password Reset > Properties
password_reset.sms.default_complexity	Specifies the number of characters required for a user to reset their password. Note: This SMS code property can be overridden by adding a value for the complexity parameter in an SMS code verification. Type: integer Default value: 4 (digits) Location: Password Reset > Properties
password_reset.sms.expiry	Determines the amount of time, in minutes, until the SMS code sent to the user expires. Note: This SMS code property can be overridden by adding a value for the expiry parameter in an SMS code verification. Type: integer Default value: 5 (minutes) Location: Password Reset > Properties
password_reset.sms.max_per_day	Determines the maximum number of SMS codes that are sent to a user within one 24-hour period. When a user clicks the Send Verification Code button, the 24-hour period begins. Type: integer Default value: 10 (per day) Location: Password Reset > Properties Note: This SMS code property can be overridden by adding a value for the max_per_day parameter in an SMS code verification.
password_reset.sms.pause_window	Determines the amount of time that needs to pass before another SMS code can be sent to a user. Note: This SMS code property can be overridden by adding a value for the pause_window parameter in an SMS code verification. Type: integer Default value: 2 (minutes) Location: Password Reset > Properties
password_reset.wf.refresh_rate	Determines how often to check status of the workflow. Represented in the password reset process progress bar. Type: integer Default value: 90000 (milliseconds) Location: Password Reset > Properties
password_reset.wf.timeout	Determines the maximum wait time, in milliseconds, for the workflow to execute. The workflow is triggered during the password reset request when the user clicks Submit. Type: integer Default value: 500 (milliseconds) Location: Password Reset > Properties
sam.install_deletion_deadline	Defines the number of days after which a software install is deleted if not discovered with the configuration item. Use a value that is greater than the number of days between consecutive discovery runs. Type: integer Default value: 7 Location: System Property [sys_properties] table
tablet.header.text	Text that appears on the right-hand side of the tablet UI header. Type: string Default value: ServiceNow Location: System Properties > Tablet UI Properties
tablet.footer.text	Text that appears on the footer of the tablet UI. Type: string Default value: Copyright ServiceNow 2012 Location: System Properties > Tablet UI Properties
glide.bsm.map.style.text_color	Color of the text that appears under an unselected CI node. Type: color Default value: Black Location: BSM Map > Map Properties
glide.bsm.map.style.selection_text_color	Color of the text that appears under a selected CI node. Type: color Default value: White Location: BSM Map > Map Properties
glide.bsm.map.style.font_size	Font size of the text that appears with a CI node. The default size is magnified for nodes with more connections and reduced for downstream nodes. Type: integer Default value: 14 Location: BSM Map > Map Properties
glide.bsm.map.style.selection_background_color	Background color of a selected CI node. This color is also used with a node's Highlight Hierarchy option. Type: color Default value: RoyalBlue Location: BSM Map > Map Properties
glide.bsm.max_levels	Maximum level depth from the root CI that can be initially displayed in Business Service Maps. Level depth is the graph distance between the root CI and a node. This value must be an integer. Type: integer, valid values 1 to 10 Default value: 5 Location: BSM Map > Map Properties
glide.bsm.map.style.font_family	Font family name used in the map text. If you designate a font that is not on your users' system, the browser substitutes another font and the text may not render as you expect. Type: font name Default value: Arial Location: BSM Map > Map Properties
glide.bsm.new_node_color	Color for nodes that became viewable from the last expand operation. Type: color Default value: PaleGreen Location: BSM Map > Map Properties
glide.bsm.too_many_children	Maximum number of child nodes to display. Nodes are collapsed for the map to meet this limit. Type: integer, valid values 1 or greater Default value: 10 Location: BSM Map > Map Properties
glide.bsm.color.affect_neighbors	Color of an affected neighbor node. When a node has a service issue, all the nodes that are dependent on that node are considered affected nodes. In the map, the affected nodes are parents or grandparents of the node with the service issue. Type: color Default value: Beige Location: BSM Map > Map Properties
glide.bsm.max_nodes	Maximum number of downstream nodes to retrieve from the database for a CI. If more nodes exist in the database, they are not displayed in the map. Type: integer Default value: 1000 Location: BSM Map > Map Properties
glide.bsm.task_threshold	Change the CI's glyph color from orange to red when the number of tasks reaches this threshold. Type: integer Default value: 3 Location: BSM Map > Map Properties
glide.bsm.refresh_interval	Seconds between each automatic reloading of troubles and tasks. Type: integer Default value: 30 Range of possible values: 1 to 3600 Location: BSM Map > Map Properties
glide.bsm.layout	Default layout for the BSM map. Options are Hierarchy, Radial, Grouping, and Force. Type: string Default value: Hierarchy Location: BSM Map > Map Properties
glide.entry.loggedin.page_ess	Specified the page that an ESS user, who by definition has no roles, is redirected to when the user logs in. Type: text Default value: none Location: System Property [sys_properties] table
glide.required.attribute.enabled	Flag for enforcing required attributes (can't be null) during identification and reconciliation. Type: true \| false Default value: true Location: System Properties [sys_properties] table.
glide.class.upgrade.enabled	Flag for allowing class update during identification and reconciliation. Type: true \| false Default value: true Location: System Properties [sys_properties] table.
glide.class.downgrade.enabled	Flag for allowing class downgrade during identification and reconciliation. Type: true \| false Default value: true Location: System Properties [sys_properties] table.
glide.class.switch.enabled	Flag for allowing class switching during identification and reconciliation. Type: true \| false Default value: true Location: System Properties [sys_properties] table.
glide.reconciliation.override.null	Flag for allowing or disallowing the update of an empty field by a lower priority data source. Type: true \| false Default value: true Location: System Properties [sys_properties] table.
glide.identification_engine.skip_duplicates	Controls how identification processes a small set of duplicate CIs. When true: If the number of duplicate CIs is less than the threshold specified by glide.identification_engine.skip_duplicates.threshold - then one of the duplicate CIs is picked as a match and gets updated. The rest of the duplicate CIs are tagged as duplicates. When false: Matching a CI fails, and an error is logged. Type: true \| false Default value: true Location: add to the System Properties [sys_properties] table.
glide.identification_engine.skip_duplicates.threshold	Maximum number of CIs that can be in a set of duplicate CIs to allow identification to process the duplicate CIs according to the setting of glide.identification_engine.skip_duplicates. If the number of duplicate CIs exceeds the threshold, then identification processes the duplicate CIs as if glide.identification_engine.skip_duplicates is set to false, regardless of what it is set to. Type: integer Default value: 5 Location: add to the System Properties [sys_properties] table.
Enable alert aggregation sa_analytics.aggregation_enabled	Enables aggregation of correlated alerts for services and alert groups. Type: true \| false Default value: true Location: Service Analytics > Properties
Enable root cause analysis for business services sa_analytics.rca_enabled	Enables RCA for alerts associated with business services, to identify root cause CIs. Type: true \| false Default value: false Location: Service Analytics > Properties
Include CIs associated with business services, in alert aggregation sa_analytics.aggregation.include_service	Type: true \| false Default value: true Location: Service Analytics > Properties
sa_analytics.rca.output_purge_days	Number of days that RCA output is kept before it is purged. Type: integer Default value: 3 Range of possible values: 3-5 Location: System Property [sys_properties] table
Purge staging tables (in days) sa_analytics.rca.input_purge_days	Number of days that RCA input is kept before it is purged. Type: integer Default value: 90 Range of possible values: 30-180 Location: Service Analytics > Properties
Time interval (in seconds) criteria for grouping alerts sa_analytics.rca.learner_group_interval_secs	Interval that alerts must be created in, to be included in a group. Type: integer Default value: 300 Range of possible values: 60-900 Location: Service Analytics > Properties
Length of time period (in seconds) from which to include alerts for analysis sa_analytics.rca.learner_query_interval_secs	Period of past time from which to include alerts in alert aggregation analysis. Type: integer Default value: 86400 Range of possible values: 43200-86400 Location: Service Analytics > Properties
Confidence score % threshold, above which RCA correlated alert groups will be displayed in the Event Management dashboard and alerts console sa_analytics.rca.query_probability_threshold	Confidence score that must be met by RCA correlated alert groups before the groups are displayed on the Event Management dashboard and alerts console. Type: integer Default value: 0 Range of possible values: 0-100 Location: Service Analytics > Properties
Alert severity threshold, above which alerts will be included in analysis sa_analytics.alert.severity_threshold	Only alerts with severity that is above the threshold are included in alert aggregations and root cause CI analysis. Type: choice list Default value: Info Other possible values: Warning Minor Major Critical Location: Service Analytics > Properties

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