com.glide.attachment.max_size |
Sets the maximum file attachment size in megabytes. Leave the field empty to
allow attachments up to a maximum of 1GB.
- Type: integer
- Default value: 1GB
- Location:
|
com.glide.csv.loader.ignore_non_parseable_lines |
Enables (true) or disables (false) ignoring one or more lines (rows) in an
import set that contain bad data, such as a row that is missing a column of data.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
com.glide.csv.loader.max_errors_allowed |
Sets the maximum number of lines (rows) that an import can ignore before
failing. If the import succeeds, the import lists the number of rows ignored due to
errors.
- Type: integer
- Default value: 100
- Location:
add to the System Property [sys_properties] table
|
com.glide.email.max_read |
Specifies the maximum number of emails a POP3 reader should process
concurrently.
- Type: integer
- Default value: 20
- Location:
add to the System Property [sys_properties] table
|
com.glide.loader.verify_target_field_size |
Controls whether import set fields can automatically increase in size during an
import (true) or not (false). By default, data that exceeds the import field size is
truncated. Set this property to true to allow any import set field to increase the
column size to match the length of the data.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
com.glide.soap.include_non_db_fields |
Controls if non-database fields, such as the sys_tags field, are included in
WSDLs and SOAP responses.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table.
|
com.glide.ssl.read.timeout |
Sets the time-out value in seconds for SSL connections during read operations.
Typically, this setting is used as part of LDAPS. If you enter timeout values for
both this system property and the LDAP Read timeout field,
the lowest timeout value takes precedence.
- Type: integer
- Default value: 10
- Location: add to the System Property [sys_properties] table.
|
com.glideapp.canvas |
Enables (true) or disables (false) responsive canvas for dashboards. When
enabled, all new dashboards use responsive canvas. Nonresponsive dashboards are not
converted to responsive dashboards.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
com.snc.apps.publish.maxrows |
Defines the maximum number of data records to include when publishing an
application.
- Type: integer
- Default value: 1,000
- Location: System Property [sys_properties] table
|
com.snc.assessment.decision_matrix_filter_max_entries |
Defines the maximum number of items to show for a decision matrix field
filter.
- Type: integer
- Default value: 1,000
- Location: System Property [sys_properties] table
|
com.snc.assessment.signature_authentication |
Requires authentication for a user signature.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
com.snc.hr.core.impersonateCheck |
Allows a user to have identical permissions/access as the person they are
impersonating.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
True - access and restrictions apply when impersonating another user.False -
user has identical permissions/access as the person they are
impersonating. |
com.snc.iam.log_level |
Logging level for the business rule MapUpstreamImpactedCI. Debug is the most
detailed option with full trace of how the Impacted CI List is calculated. Error is
the minimal logging option with only severe errors being logged.
- Type: string
- Default value: info
- Possible values: debug,info,error
- Location: System Property [sys_properties] table
|
com.snc.on_call_rotation.reminders.showtz |
Specifies whether to show a user's time zone
- Type: true | false
- Default value: false
- Location: add to the System Property [sys_properties] table
|
com.snc.pa.dc.max_breakdown_elements_limit |
Maximum number of breakdown elements for a breakdown to be included in data
collection.
- Type: integer
- Default value: 10000
- Location: System Property [sys_properties] table
|
com.snc.pa.dc.max_error_count |
Maximum errors that may occur before data collection is stopped.
- Type: integer
- Default value: 500
- Location: System Property [sys_properties] table
|
com.snc.pa.dc.max_records |
Maximum number of records that are stored during a data collection.
- Type: integer
- Default value: 5000
- Location: System Property [sys_properties] table
|
com.snc.pa.dc.max_row_count_indicator_source |
Maximum number of rows that are allowed to be fetched from an Indicator Source.
- Type: integer
- Default value: 50000
- Location: System Property [sys_properties] table
|
com.snc.pa.dc.script_timeout |
Maximum time in seconds a script is allowed to run during a data collection
cycle.
- Type: integer
- Default value: 30
- Location: System Property [sys_properties] table
|
com.snc.project.default_schedule |
Stores the sys_ID if the default schedule attached to projects.
- Type: string
- Location: System Property [sys_properties] table
|
com.snc.project.loglevel |
Automatically resubmits timed-out Ajax requests.
- Type: choice list
- Default value: 0 (debugging disabled)
- Location: System Property [sys_properties] table
|
com.snc.project.wbs_gantt |
Automatically resubmits timed-out Ajax requests.
- Type: true|false
- Default value: false
- Location:
|
com.snc.task.associate_ci |
List of all the task types where user wants to associate CI's using a List
system.
- Type: string
- Default change_request
- Location:
|
com.snc.time_card.default_rate |
(Cost Management plugin) Sets a default hourly rate to use if no labor rate
cards apply to the user.
- Type: integer
- Default value: 50
- Location: System Property [sys_properties] table
|
com.snc.time_worked.update_task_timer |
Enables (true) or disables (false) updating of the task timer value based on
changes to the task time worked records. This is accomplished through the Update
task time business rule.
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
css.assessment.caption.background.color |
Sets the background color of the caption on assessment and survey
questionnaires.
- Type: color
- Default value: #eee
- Location:
|
css.assessment.caption.font.color |
Sets the font color of the caption text on assessment and survey
questionnaires.
- Type: color
- Default value: #ffffff
- Location:
|
css.assessment.question.header.background.color |
Sets the background color of question headers on assessment and survey
questionnaires.
- Type: color
- Default value: #767676
- Location:
|
css.$nav-highlight-main |
Sets the color for the navigation expanded items highlight background
- Type: color
- Default Value: #3D4853
- Location: System Property [sys_properties] table
|
css.$nav-hr-color |
Sets the color for the navigation separator
- Type: color
- Default Value: #303A46
- Location: System Property [sys_properties] table
|
css.$navpage-header-bg |
Sets the color for the header background
- Type: color
- Default Value: #303A46
- Location: System Property [sys_properties] table
|
css.$navpage-header-color |
Sets the color for the banner text
- Type: color
- Default Value: #FFFFFF
- Location: System Property [sys_properties] table
|
css.$navpage-nav-bg-sub |
Sets the color for the background for navigator and sidebars
- Type: color
- Default Value: #455464
- Location: System Property [sys_properties] table
|
css.$navpage-nav-border |
Sets the color for the border for UI16
- Type: color
- Default Value: #DDD
- Location: System Property [sys_properties] table
|
css.$navpage-nav-color-sub |
Sets the color for module text in UI16
- Type: color
- Default Value: #BEC1C6
- Location: System Property [sys_properties] table
|
css.$navpage-nav-selected-bg |
Sets the color for navigator selected tab background
- Type: color
- Default Value: #4B545F
- Location: System Property [sys_properties] table
|
css.$navpage-nav-selected-color |
Sets the color for the currently selected navigation tab icon color for UI16
- Type: color
- Default Value: #FFFFFF
- Location: System Property [sys_properties] table
|
css.tablet.gradient.start |
Start color of the gradient for the tablet UI header.
- Type: color
- Default value: #666
- Location:
|
css.tablet.gradient.end |
End color of the gradient for the tablet UI header.
- Type: color
- Default value: #111
- Location:
|
css.tablet.headerfooter.text.color |
Color of the text and icons in the tablet UI header and footer.
- Type: color
- Default value: lightgrey
- Location:
|
glide.allow.new.cert_follow_on_task |
Allow Desired State audit to create a new follow-on task for the same failure,
at each audit run.
- Type: true|false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.apps.hub.current |
URL of the team development parent instance.
- Type: string
- Default value: none
- Location: System Property [sys_properties] table
|
glide.attachment.extensions |
Comma-separated list of file extensions that can be attached. No value means
there are no restrictions.
- Type: string
- Default value: none
- Location:
|
glide.attachment.role |
Comma-separated list of roles that can create attachments.
- Type: string
- Default value: public
- Location:
|
glide.authenticate.multisso.login_locate.user_field |
Identifies a common login identifier.
- Type: string
- Default value: user_name
- Location:
add to the System Property [sys_properties] table
|
glide.authenticate.sso.saml2.require_signed_authnrequest |
Enables the Identity Provider's Single sign on service to receive a signed
AuthnRequest
- Type: true|false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.banner.image.url |
URL used when clicking the banner image.
- Type: string
- Default value: home.do
- Location: System Property [sys_properties] table
|
glide.banner.image.url_target |
Target frame used when clicking the banner image. Use
gsft_main for the main frame, _top
to replace the current browser window,_blank for a new window
or tab.
- Type: string
- Default value: gsft_main
- Location: System Property [sys_properties] table
|
glide.businessrule.async_condition_check |
Specifies if the instance checks the condition statement of async business
rules (the When field is set to async) prior to running the
business rule. If this property is set to true, the instance evaluates the async
business rule conditions a second time before running the rule. If this property is
set to false or missing, the instance does not evaluate the conditions a second
time.
- Type: true | false
- Default value: false
- Location:
add to the
System Property [sys_properties] table
|
glide.businessrule.callstack |
Determines whether business rule executions are logged in the daily log when
they start and finish (true) or are not logged (false). Logging is useful for
troubleshooting a problem where you need to know which business rules are running
and in which order.
- Type: true | false
- Default value: false
- Location:
add to the
System Property [sys_properties] table
|
glide.canvas.grid.widget_performance_threshold |
Defines the maximum number of seconds for a widget to render on a dashboard.
Widgets that exceed this time are not rendered and a warning message displays. Users
can click to restart rendering. Stopping widgets that render slowly enables faster
widgets to load, and increases the speed of dashboard loading. Note: This system
property applies to responsive dashboards only.
- Type: integer
- Default value: none
- Location: add to the System Property [sys_properties] table
|
glide.canvas.grid.widget_render_concurrent_max |
Defines the maximum number of widgets that can render simultaneously on a
dashboard. With smaller values, individual widgets load more quickly. With larger
values, fewer Ajax requests to the server are needed. Set the value of this property
to half of the number of widgets that are visible when your most-used dashboard
loads. For example, if six widgets are visible on the dashboard set the value to
3. Note: This system property applies to responsive dashboards only. Two
is the minimum value, and 1 is interpreted as 2. For values of zero or lower, all
widgets load simultaneously.
- Type: integer
- Default value: none
- Location: add to the System Property [sys_properties] table
|
glide.chart.decimal.precision |
Controls the rounding precision of non-currency numeric values displayed on
reports. This property has a maximum possible value of 4. A Decimal
Precision value specified in a report's style options overrides this
property. Currency values always have a precision of 2.
- Type: integer
- Default value: 2
- Location: add to the System Property [sys_properties] table
|
glide.chat.invite_fields |
(Chat plugin) Comma-separated list of fields (glide_list or references to
sys_user or sys_group) used to generate the invitations when creating a chat room
from a task. Users can select a check box for each of the specified fields to invite
users referenced by the fields to the chat room.
- Type: string
- Default value: none
- Location:
|
glide.chat_room.create_roles |
(Chat plugin) Comma-separated list of roles that are allowed to create chat
rooms.
- Type: string
- Default value: none
- Location:
|
glide.chat.show_emoticons |
(Chat plugin) Enables or disables rendering text emoticons as images.
- Type: true | false
- Default value: true
- Location:
|
glide.cmdb_model.display_name.shorten |
When set to true, generates shorter display names for product models if the
name of the product model contains the manufacturer name.
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.cookies.http_only |
Enables (true) or disables (false) the generation of HTTP only cookies. Set
this property to false to use
Approval
with E-Signature.
- Type: true | false
- Default value: true
- Location:
add to the
System Property [sys_properties] table
|
glide.cost_mgmt.calc_actual_cost |
(Cost Management plugin) Sums all task expense lines and adds the total to the
Work cost field on the task record when an expense line is
created for any task with a Type of Planned
task.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.cost_mgmt.debug |
(Cost Management plugin) Enables debugging of cost management processing. All
logging events are recorded in the Financial Management Log [fm_log] table. This
feature should only be enabled during initial testing or when troubleshooting
because it can generate a large number of log records.
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.cost_mgmt.process_task_cis |
(Cost Management plugin) Creates expense lines to affected configuration items
when creating a task expense line.
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.cost_mgmt.service_allocation.method |
(Cost Management plugin) Defines whether business service to cost center
allocation costs should be calculated based on total units or allocated units.
- Type: choice list
- Default value: all_units
- Location: System Property [sys_properties] table
|
glide.csv.export.line_break |
Enables the user to control how exported CSV data appears in Notepad. Valid
values are LF for a line feed between records and CRLF for a carriage return
followed by a line feed.
- Type: string
- Default value: LF
- Location: System Property [sys_properties] table
|
glide.custom.ip.authenticate.allow |
Comma-separated list or range of IP addresses that are allowed access to view
the stats.do, threads.do, and replication.do pages.
- Type: string
- Default value: none
- Location:
add to the System Property [sys_properties] table.
|
glide.db.clone.allow_clone_target |
Enables (true) or disables (false) use of a sub-production instance as the
target for a system clone.
- Type: true | false
- Default value: false for production instances, true for sub-production
instances
- Location: System Property [sys_properties] table
|
glide.db.impex.XMLLoader.max.file.size.mb |
Controls the maximum file size allowed when importing an XML file, in
megabytes. Attempting to import an XML file larger than this limit results in an
error. Warning: Use caution when modifying this property. Uploading a
very large XML file may impact performance and can cause an instance
outage.
- Type: integer
- Default value: 100
- Location:
|
glide.db.large.threshold |
Sets the number of rows above which a table is considered large and uses a
different method of querying for results. When this property is absent, the instance
uses the default query method.
- Type: integer
- Default value: none
- Location:
add to the System Property [sys_properties] table
|
glide.db.max.aggregate.size |
Sets the maximum number of groups a grouped report or list renders. Larger
values may affect system performance.
- Type: integer
- Default value: 100
- Location: add to the System Property [sys_properties] table
|
glide.db.max_view_records |
Sets the maximum number of records returned when running a GlideRecord query in
a script. Values larger than the default are not recommended as they may cause
queries to consume excessive memory on the application server and can, in extreme
cases, cause a system outage. This property does not control the maximum number of
records that appear in a list, report, or exported file.
- Type: integer
- Default value: 10000
- Location: add to the System Property [sys_properties] table
|
glide.db.audit.ignore.delete |
Specifies the tables where the sys_audit_delete file is not updated when
records are deleted.
- Type: string - a comma separated list of tables
- Location: System Property [sys_properties] table
|
glide.discovery.application_mapping |
Enables or disables the Application Dependency Mapping (ADM) feature.
- Type: string
- Default value: true
- Location: add to the System Property [sys_properties] table
|
glide.discovery.log_message_chars |
Specify the maximum length a log message can be before ServiceNow creates a preview
for it in the list view. When a log message is longer than this value, ServiceNow creates a preview of
the message with an ellipsis at the end of the message to indicate that there is
content that is not shown. The preview size prevents any one list row from taking up
the entire screen.
- Type: integer
- Default value: 200 (Characters)
- Location:
|
glide.discovery.use_cmdb_identifiers |
Controls whether Discovery uses the CMDB Identification and Reconciliation
Framework, introduced with the Geneva release, or the legacy identifiers from
previous releases.
- Type: true|false
- Default value: true
- Location:
|
glide.domain.notify_change |
Displays a notification message telling the user that the domain picker
automatically changed
- Type: true|false
- Default value: true
- Location: add to the System Property [sys_properties] table
|
glide.domain.notify_record_change |
Displays a notification message telling the user that the domain picker
automatically changed because the record that the user is viewing changed the domain
in which the user is in.
- Type: true|false
- Default value: false
- Location: add to the System Property [sys_properties] table
|
glide.ecmdb.all_relationship_role |
An example value is: itil,asset,configuration.
- Type: string
- Default value: none
- Location: add to the System Property [sys_properties] table
|
glide.email.append.timezone |
Specifies whether to append the time zone to all dates and times in outbound
emails.
- Type: true | false
- Default value: true
- Location:
|
glide.email.forward_subject_prefix |
Specifies the list of prefixes (comma-separated) in the subject line that
identify a forwarded email.
- Type: string
- Default value: fw:,fwd:
- Location: add to the System Property [sys_properties] table
|
glide.email.journal.lines |
Specifies the number of entries from a journal field (such as Additional
comments and Work notes) included in email notifications. A value of -1 includes all
journal entries.
- Type: integer
- Default value: 3
- Location:
|
glide.email.mail_to |
Specifies the email address to send notifications that use the ${mailto:}
variable.
- Type: string
- Default value: value of glide.email.user property
- Location: add to the System Property [sys_properties] table
|
glide.email.name_split |
Delimiter between first and last name in an email address to identify users
from incoming emails. For example, a delimiter of "." (period) in the email address
john.smith@company.com tells the system to look for a user record for John Smith.
- Type: string
- Default value: period (.)
- Location:
|
glide.email.notification.save_when_no_recipients |
Controls whether a notification-generated sys_mail record is saved even if
there are no recipients. Used in conjunction with other notification recipient
logging properties, this property enables troubleshooting problems with
notifications.
- Type: true | false
- Default value: true
- Location: add to the System Property [sys_properties] table
|
glide.email.override.url |
Sets the URL to use in emailed links in place of the instance URL. The URL
should end with nav_to.do. An example value is:
https://servicenow.customerdomain.com/production/nav_to.do.
- Type: string
- Default value: Instance URL
- Location: add to the System Property [sys_properties] table
|
glide.email.read.active |
Specifies whether to enable or disable the inbound mail server.
- Type: true | false
- Default value: true
- Location:
|
glide.email.reply_subject_prefix |
Specifies the list of prefixes (comma-separated) in the subject line that
identify an email reply.
- Type: string
- Default value: re:aw:,r:
- Location: add to the System Property [sys_properties] table
|
glide.email.server |
Specifies the URL of the outgoing SMTP mail server. Also used as incoming (POP)
mail server if one is not specified. This server must be accessible from the ServiceNow domain. SMTP
requires port 25 unless you specify another port with
glide.smtp.port. Leave this value blank to disable email.
- Type: string
- Default value: relay
- Location:
|
glide.email.smtp.active |
Specifies whether to enable or disable the outgoing mail server.
- Type: true | false
- Default value: true
- Location:
|
glide.email.smtp.max_recipients |
Specifies the maximum number of recipients the instance can list in the To:
line for a single email notification. Notifications that would exceed this limit
instead create duplicate email notifications addressed to a subset of the recipient
list. Each email notification has the same maximum number of recipients.
- Type: integer
- Default value: 100
- Location: add to the System Property [sys_properties] table
|
glide.email.smtp.max_send |
Specifies how many emails to send through each new SMTP connection. The
instance establishes a new SMTP connection if there are more emails to send than the
specified value.
- Type: integer
- Default value: 100
- Location: add to the System Property [sys_properties] table
|
glide.email.test.user |
Specifies the comma-separated list of email addresses to which the instance
sends all email messages. Typically used in non-production instances for testing
purposes.
- Type: string
- Default value: none
- Location:
|
glide.email.text_plain.strip_xhtml |
Indicates whether both outbound and inbound emails that are shown in comments
convert the XML to plain text (true) or preserve the XML (false).
- Type: true | false
- Default value: true
- Location: add to the System Property [sys_properties] table
|
glide.email.user |
Specifies the email address you want to use for SMTP authentication. The string
before the @ (such as helpdesk) is used as the incoming (POP) account name if one is
not specified.
- Type: string
- Default value: <yourinstance>@service-now.com
- Location:
|
glide.email.username |
Specifies the display name for the email address you use for SMTP mail.
- Type: string
- Default value: IT Service Desk
- Location:
|
glide.email.user_password |
Specifies the password for the outgoing SMTP mail server. Also used as the
incoming mail server password if one is not specified.
- Type: string
- Default value: encrypted password
- Location:
|
glide.email.watermark.visible |
Indicates whether the watermark in email notifications is visible (true) or is
wrapped in a hidden div tag (false). Note: Email clients that use the
plain text version of the email still show the watermark.
- Type: true | false
- Default value: false
- Location: add to the System Property [sys_properties] table
|
glide.email_client.show_sms_option |
Specify whether a check box appears in the email client for sending the message
to the user's SMS device. If no SMS device exists, the email client sends the
message to the primary email device.
- Type: true | false
- Default value: false
- Location: add to the System Property [sys_properties] table
|
glide.excel.max_cells |
Sets the maximum number of cells in an Excel export.
- Type: integer
- Default value: 500000
- Location: add to the System Property [sys_properties] table
|
glide.excel.use_user_date_format |
Determines whether Excel exports use the date/time format specified in a user's
profile (true). If false, exports use the instance date/time format defined by the
glide.sys.date_format property.
- Type: true | false
- Default value: false
- Location: add to the System Property [sys_properties] table
|
glide.export.csv.charset |
Specify the character set used to export CSV files. See Supported Character Encodings for a list of
supported character encoding options.
- Type: string
- Default value: windows-1252
- Location: add to the System Property [sys_properties] table
|
glide.export.csv.raw.value |
When true, raw database values are exported instead of the display values when
you export to CSV. When false, display values are exported instead.
- Type: true | false
- Default value: false
- Location:
|
glide.export.force_ui_list_behavior |
When true, journal fields such as worknotes and comments are not included when
you export records. When false, these fields are included.
- Type: true | false
- Default value: true
- Location: add to the System Property [sys_properties] table
|
glide.export.escape_formulas |
When true, string values that start with the characters +, -, =, or @ are
prepended with a single apostrophe when you export to CSV, XLS, or XLSX files.
- Type: true | false
- Default value: true for new instances starting with Istanbul
- Location: System Property [sys_properties] table for new instances starting
with Istanbul. For upgraded instances, add to the System Property table.
|
glide.export.excel.wrap_cells |
When true, values in cells in exported Excel files are wrapped automatically.
When false, the width of exported Excel columns is resized to fit 256 characters and
values are not wrapped. |
glide.glidesoap.proxy_host |
Specify the proxy server hostname or IP address for SOAP clients.
- Type: string
- Default value: value of glide.http.proxy_host
- Location: System Property [sys_properties] table
|
glide.glidesoap.proxy_port |
Specify the port number for the proxy server for SOAP clients.
- Type: string
- Default value: value of glide.http.proxy_port
- Location: System Property [sys_properties] table
|
glide.help.default.page |
Sets the overall help URL for the system if you are using context-sensitive
help. This URL is used when there is not any context-sensitive help available for
the form, list, or record.
- Type: string
- Default value: http://wiki.servicenow.com/
- Location: System Property [sys_properties] table
|
glide.history.max_entries |
Sets the number of characters to display as a preview of journal input fields.
- Type: integer
- Default value: 250
- Location: System Property [sys_properties] table
|
glide.home.page |
Determines which page to load when a user selects a homepage from the banner.
- Type: string
- Default value: home_splash.do?sysparm_direct=true
- Location: System Property [sys_properties] table
|
glide.home.refresh_disabled |
Determines whether homepage refresh is disabled (true) or enabled (false).
- Type: true | false
- Default value: false
- Location: add to the System Property [sys_properties] table
|
glide.home.refresh_intervals |
Comma-separated list of refresh intervals available on homepages.
- Type: string
- Default value: 300,900,1800,3600
- Location: add to the System Property [sys_properties] table
|
glide.html.escape_script |
Determines whether JavaScript tags are enabled (true) or disabled (false) in
HTML fields.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.html.sanitize_all_fields |
Determines whether all HTML fields are sanitized to remove unwanted code.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.http.connection_timeout |
Specify the maximum number of milliseconds an outbound HTTP request (such as
Web Services) will wait to establish a connection.
- Type: integer
- Default value: 10000 (10 seconds)
- Location: System Property [sys_properties] table
|
glide.http.proxy_bypass_list |
Specify the semicolon-separated list of addresses that bypass the proxy server.
Use an asterisk as a wildcard character to specify all or part of an address.
- Type: string
- Default value: none
- Location: System Property [sys_properties] table
|
glide.http.proxy_host |
Specify the proxy server hostname or IP address
- Type: string
- Default value: none
- Location: System Property [sys_properties] table
|
glide.http.proxy_ntdomain |
Specify the domain used to authenticate the proxy server with NTLM
authentication.
- Type: string
- Default value: none
- Location: System Property [sys_properties] table
|
glide.http.proxy_nthost |
Specify the hostname used to authenticate the proxy server with NTLM
authentication.
- Type: string
- Default value: none
- Location: System Property [sys_properties] table
|
glide.http.proxy_ntpassword |
Specify the password used to authenticate the proxy server with NTLM
authentication.
- Type: string
- Default value: none
- Location: System Property [sys_properties] table
|
glide.http.proxy_ntusername |
Specify the username used to authenticate the proxy server with NTLM
authentication.
- Type: string
- Default value: none
- Location: System Property [sys_properties] table
|
glide.http.proxy_port |
Specify the port number for the proxy server
- Type: string
- Default value: none
- Location: System Property [sys_properties] table
|
glide.http.proxy_password |
Specify the password used to authenticate the proxy server.
- Type: string
- Default value: none
- Location: System Property [sys_properties] table
|
glide.http.proxy_username |
Specify the username used to authenticate the proxy server.
- Type: string
- Default value: none
- Location: System Property [sys_properties] table
|
glide.http.timeout |
(Web
Service Consumer Plugin) Specifies the maximum number of milliseconds to wait before
an outbound transaction times out.
- Type: integer
- Default value: 175000 (175 seconds)
- Location:
add to the System Property [sys_properties] table
|
glide.i18n.force_index |
Specifies that all translated fields are indexed regardless of the value of the
table attribute text_index_translations.
- Type: true | false
- Default value: true
|
glide.imap.secure |
Specifies whether to enable SSL encryption for connections to the IMAP server.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.imap.secure_port |
Specifies the communications port for IMAP secure connections.
- Type: string
- Default value: 995
- Location:
add to the System Property [sys_properties] table
|
glide.imap.tls |
Specifies whether to start the IMAP server in
Transport Layer Security
(TLS) mode.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.import.debug |
Enables debug logging for all import processes.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.import.error_message.generic |
When true, failed imports display a generic error instead of a verbose SQL
message. Enabling this property is highly recommended.
- Type: true | false
- Default value: true for new instances starting with Istanbul, false for
upgraded instances
- Location: System Property [sys_properties] table
|
glide.import.sftp.debug |
Enables additional debug logging for SFTP imports. Enabling this property
causes the instance to log all outgoing and incoming messages during the SSH
session.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.import.scp.debug |
Enables additional debug logging for SCP imports. Enabling this property causes
the instance to log all outgoing and incoming messages during the SSH session.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.import_set.preserve.leading.spaces |
Specifies whether the import process preserves leading spaces in Excel data
cells. When false, the import process removes leading spaces from Excel data cells.
When true, the import process preserves leading spaces. Note: The import
process always removes trailing spaces from Excel data cells.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.import_set_row.dynamically_add_fields |
Specifies whether an import set can add new columns to the staging table (true)
or not (false). Instances that contain large numbers of import sets can sometimes
become unresponsive when an import adds a column because the instance must alter
every row in the staging table. In some cases, the database alter table action
causes an outage. Setting this property to false prevents an import set from adding
columns to the staging table and produces a log message. As a workaround,
administrators can manually add a column to the staging table by creating a new
dictionary entry and then reimporting the import set.
- Type: true | false
- Default value: false
- Location: add to the System Property [sys_properties] table
|
glide.ir.query_method |
Sets the query method for global text search. Only the Simple
query method is supported.
- Type: choice list
- Default value: simple
- Location:
|
glide.integration.session_timeout |
Length of time, in minutes, that an inactive integration session is maintained
before the session times out.
- Type: integer
- Default value: 1
- Location: add to the System Property [sys_properties] table
|
glide.invalid_query.returns_no_rows |
Controls how invalid GlideRecord queries are handled. When this property is
true, invalid queries always return no rows. When this property is false (default),
if a query is incorrect, such as by including an invalid field name, the invalid
part of the query condition is ignored and results are based on the valid part of
the query. To override this logic at the session level, execute
gs.getSession().setStrictQuery(false) . To restore strict query,
execute gs.getSession().setStrictQuery(true) . To use this
property, change the line gr.addQuery('table', arguments.length == 1 ?
record.getRecordClassName() : tableName); in the Workflow script
include to gr.addQuery('table', (tableName) ? tableName :
record.getRecordClassName() ); .
- Type: true | false
- Default value: false
- Location: add to the System Property [sys_properties] table
|
glide.itil.assign.number.on.insert |
Controls whether a task number is generated and assigned on load (Create New)
or on submit of the task. This feature helps prevent unused task numbers.
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.jdbcprobeloader.retry |
Sets the number of times a JDBC probe attempts to connect to a JDBC data
source.
- Type: integer
- Default value: 60
- Location:
add to the System Property [sys_properties] table
|
glide.jdbcprobeloader.retry_millis |
Sets the number of milliseconds a JDBC probe waits between retry attempts to a
JDBC data source.
- Type: integer
- Default value: 5000
- Location:
add to the System Property [sys_properties] table
|
glide.knowman.search_character_limit |
Minimum number of characters required for knowledge search. Search terms with
fewer than this number of characters return no results.
- Type: integer
- Default value: 3
- Location: add to the System Property [sys_properties] table
|
glide.knowman.search.default_language |
(Knowledge Management Internationalization Plugin v2) Default language for
knowledge articles. If empty, defaults to the logged in user language.
- Type: string
- Default value: empty
- Location: System Property [sys_properties] table
|
glide.knowman.show_language_option |
(Knowledge Management Internationalization Plugin v2) Determines whether the
Language box appears (true) or is hidden (false) on
articles with multiple translations.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.knowman.show_language_option.roles |
(Knowledge Management Internationalization Plugin v2) Comma-separated list of
roles that can see the Language box on articles with multiple translations.
- Type: string
- Default value: none
- Location: add to the System Property [sys_properties] table
|
glide.knowman.show_links |
Determines whether the Link line appears (true) or is
hidden (false) in a knowledge article.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.ldap.allow_empty_group |
Determines whether all members can be removed from an Active Directory security
group.
- Type: true | false
- Default value: true
- Location:
add to the System Property [sys_properties] table.
|
glide.ldap.binary_attributes |
Comma-separated list of LDAP attributes that should be converted from binary
format to encoded64 strings. If you set this property, only the values listed are
converted. The most common attributes are objectSID and
objectGUID. These converted values are unique and can be used
as the coalesce field on the LDAP import mapping. If this property is blank, ServiceNow tries to map these
binary attributes without the conversion and they are not guaranteed to be unique
since they are not properly converted to string values.
- Type: string
- Default value: objectsid,objectguid
- Location: System Property [sys_properties] table
|
glide.ldap.paging |
Enables (true) or disables (false) LDAP paging query support. LDAP paging is a
more efficient LDAP querying method for environments with more than 1000 users.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.legacy.excel.export |
Enables (true) or disables (false) exporting to XLS format when exporting to an
Excel file. By default, only XLSX export is enabled. This property does not affect
the Excel web service. When true, this property also allows users to select XLS or
XLSX as the Easy Import template format.
- Type: true | false
- Default value: false
- Location: add to the System Property [sys_properties] table.
|
glide.list.filter_max_length |
Sets a maximum character limit for the condition builder query.
- Type: integer
- Default value: 0
- Location:
add to the System Property [sys_properties] table.
|
glide.live_feed.company_feed_exclude_groups |
Controls whether messages posted to a public group appear (true) or are omitted
(false) on the Company Feed.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.live_services |
(Chat plugin) Enables (true) or disables (false) Live Services, such as chat
support.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.login.no_blank_password |
Prevents (true) or allows (false) logins from users with blank passwords.
Often, importing lists of users creates a large number of users with blank
passwords. By default, this property is set to true on production instances.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.login.home |
Sets the default homepage users see after login. If blank, the last page
visited is used. The format is <page>.do
- Type: sting
- Default value: home.do
- Location: System Property [sys_properties] table
|
glide.max_journal_list_size |
Sets the maximum size, in megabytes, of journal input fields.
- Type: integer
- Default value: 10
- Location:
add to the System Property [sys_properties] table
|
glide.notification.recipient.include_logging |
Master switch to enable/disable logging all reasons a recipient was included.
If false, no include logging is performed.
- Type: true | false
- Default value: true
- Location:
add to the System Property [sys_properties] table
|
glide.notification.recipient.exclude_logging |
Master switch to enable/disable logging all reasons a recipient was excluded.
If false, no exclude logging is performed.
- Type: true | false
- Default value: true
- Location:
add to the System Property [sys_properties] table
|
glide.notification.recipient.exclude_logging.device_inactive |
Logs recipients who are excluded because their chosen notification device
record is marked as inactive.
- Type: true | false
- Default value: true
The glide.notification.recipient.exclude_logging property
in the module must be enabled to modify this property. |
glide.notification.recipient.exclude_logging.device_schedule |
Logs recipients excluded because the chosen notification device record’s
schedule field excludes it. |
glide.notification.recipient.exclude_logging.event_creator |
Logs recipients who are excluded because they initiated the notification event,
such as updating an incident record, and the Send to Event
Creator check box is cleared on the notification record.
- Type: true | false
- Default value: true
The glide.notification.recipient.exclude_logging property
in the module must be enabled to modify this property. |
glide.notification.recipient.exclude_logging.invalid_email |
Logs recipients who are excluded because the email address for that user is
invalid, for example the @ is missing, or empty.
- Type: true | false
- Default value: true
The glide.notification.recipient.exclude_logging property
in the module must be enabled to modify this property. |
glide.notification.recipient.exclude_logging.user_calendar_integration_disabled |
Logs recipients of calendar invitations who are excluded because the
Calendar Integration field is set to None on the user
record.
- Type: true | false
- Default value: true
The glide.notification.recipient.exclude_logging property
in the System Properties > Email module must be enabled to
modify this property. |
glide.notification.recipient.exclude_logging.user_inactive |
Logs recipients who are excluded because the Active
check box is cleared on the user record.
- Type: true | false
- Default value: true
The glide.notification.recipient.exclude_logging property
in the module must be enabled to modify this property. |
glide.notification.recipient.exclude_logging.user_notification_disabled |
Logs recipients who are excluded because the
Notification field is set to
Disabled on the user record.
- Type: true | false
- Default value: true
The glide.notification.recipient.exclude_logging property
in the module must be enabled to modify this property. |
glide.notification.recipient.include_logging |
Enables or disables logging all reasons a recipient was included. This property
is a master switch. If it is set to true, the subsequent properties dealing with the
inclusion of logging are enabled. If it is set to false, none of the subsequent
properties relating to the inclusion of logging are enabled. |
glide.notification.recipient.include_logging.delegate |
Logs recipients who are included because they are delegates of another user.
- Type: true | false
- Default value: true
The glide.notification.recipient.include_logging property
in the module must be enabled to modify this property. |
glide.notification.recipient.include_logging.event_parm |
Logs recipients who are included because they are in the
parm1 or parm2 fields of the event
record.
- Type: true | false
- Default value: true
The glide.notification.recipient.include_logging property
in the module must be enabled to modify this property. |
glide.notification.recipient.include_logging.recipient_fields |
Logs recipients who are included via a notification target record, such as an
incident record, specified in the Users/Groups in Field field
for the notification record. The recipient_fields are fields in the target record
that contain a recipient to add. For example, if the record that triggered the
notification is an incident, and the assigned_to field for
the incident is listed in recipient_fields, that user is included as a recipient.
- Type: true | false
- Default value: true
The glide.notification.recipient.include_logging property
in the module must be enabled to modify this property. |
glide.notification.recipient.include_logging.recipient_groups.group_email |
Logs recipients who are included in a group email for any group provided in the
notification record’s recipient_groups or the event parm1 or
parm2 field.
- Type: true | false
- Default value: true
The glide.notification.recipient.include_logging property
in the module must be enabled to modify this property. |
glide.notification.recipient.include_logging.recipient_groups.manager |
Logs recipients who are included because they manage any group provided in the
notification record’s recipient_groups or the event parm1 or
parm2 field.
- Type: true | false
- Default value: true
The glide.notification.recipient.include_logging property
in the module must be enabled to modify this property. |
glide.notification.recipient.include_logging.recipient_groups.membership |
Logs recipients who are included via membership in any group provided in the
notification record recipient_groups or the event parm1 or
parm2 field.
- Type: true | false
- Default value: true
The glide.notification.recipient.include_logging property
in the module must be enabled to modify this property. |
glide.notification.recipient.include_logging.recipient_users |
Logs recipients who are included via notification record’s
Users field (recipient_users).
- Type: true | false
- Default value: true
The glide.notification.recipient.include_logging property
in the module must be enabled to modify this property. |
glide.notification.recipient.include_logging.subscription |
Logs recipients because they are subscribed via User Notification Preferences.
- Type: true | false
- Default value: true
The glide.notification.recipient.include_logging property
in the module must be enabled to modify this property. |
glide.pdf_export_from_form_list.show_report_attrs |
Enables or disable displaying the PDF page header for all PDFs generated from a
list.
- Type: true | false
- Default value: true
- Location:
add to the System Property [sys_properties] table
|
glide.pdf.max_rows |
Sets the maximum number of rows in an exported PDF file.
- Type: integer
- Default value: 1000
- Location:
add to the System Property [sys_properties] table
|
glide.pdf.font.size |
Sets the font size for exported PDF files.
- Type: integer
- Default value: 8
- Location:
add to the System Property [sys_properties] table
|
glide.pg.any_rejection_rejects |
Controls the default process guide rejection handling. If this property is set
to true, the first rejection rejects the entity. If false, all users must reject the
approval.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.phone_number_e164.allow_national_entry |
Determines whether users can enter phone numbers in the local format or whether
they must enter phone numbers in international format. When true, users can enter
phone numbers in the local format listed in the territory selector. When false,
users must enter phone numbers in the international format listed in the territory
selector.
- Type: true|false
- Default value: true
- Location:
add to the System Property [sys_properties] table
|
glide.phone_number_e164.display_national |
Determines how a Phone Number (E164) field displays phone numbers. When set to
true or form, a Phone Number (E164) field displays phone numbers in a local format
on forms but as an international format on lists. When set to all, a Phone Number
(E164) field always displays phone numbers in a local format. When set to user, a
Phone Number (E164) field only displays phone numbers in a local format when the
phone number matches the locale setting of the current user.
- Type: string
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.phone_number_e164.display_territory_selector |
Determines whether to display the territory selector. Hiding the territory
selector restricts users to entering only local or national phone numbers.
- Type: true | false
- Default value: true
- Location:
add to the System Property [sys_properties] table
|
glide.phone_number_e164.display_territory_text |
Determines when a Phone Number (E164) field displays a territory label. When
set to all, a Phone Number (E164) always displays the territory label. When set to
national, a Phone Number (E164) displays the territory label only if the phone
number is in local format. When set to read-only, a Phone Number (E164) displays the
territory label in read-only mode regardless of whether the number is in local or
global format. When set to read-only-national, a Phone Number (E164) displays the
territory label in read-only mode only if the number is in local format. When set to
list, a Phone Number (E164) displays the territory label in a list. When set to
list-national, a Phone Number (E164) displays territory label in a list if the
number is in national format. When set to none, a Phone Number (E164) does not
display the territory label.
- Type: string
- Default value: read-only
- Location:
add to the System Property [sys_properties] table
|
glide.phone_number_e164.display_users_idd |
Determines whether to display the international direct dialing prefix between
the territory selector and the input box on forms.
- Type: true|false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.phone_number_e164.strict |
Determines whether all phone number fields must match the display format of the
field's select territory. When true, the phone number input box displays a red line
underneath phone numbers that do not match the territory format listed in the
territory selector. Users cannot save an invalid phone number. When false, the phone
number input box displays a green line underneath phone numbers that do not match
the territory format listed in the territory selector. Users can save an invalid
phone number, and the territory selector offers the option to select an
Other / Unknown territory format.
- Type: true|false
- Default value: true
- Location:
add to the System Property [sys_properties] table
|
glide.pop3.ignore_headers |
Specifies the comma-separated list of email headers that cause the instance to
ignore an email message. Use the format name:value to specify email header types and
values. You can use a wildcard (*) for the subtype. For example,
"Content-Type:multipart/*; report-type=delivery-status;" ignores emails containing a
type of multipart and a parameter of
report-type=delivery-status. For syntax specifications, see
http://www.w3.org/Protocols/rfc1341/4_Content-Type.html.
- Type: string
- Default value:
Auto-Submitted:auto-replied,X-FC-MachineGenerated:true,Content-Type:multipart/report;
report-type=delivery-status;
- Location:
|
glide.pop3.ignore_senders |
Specifies the comma-separated list of senders that cause the instance to ignore
an email message. Enter only the name before the at (@) sign.
- Type: string
- Default value: mailer-daemon, postmaster
- Location:
|
glide.pop3.ignore_subjects |
Specifies the comma-separated list of strings that cause the instance to ignore
an email message if they are present at the start of a subject line. These values
are case-sensitive.
- Type: string
- Default value: out of office autoreply, undeliverable:, delivery
failure:,returned mail:,autoreply
- Location:
|
glide.pop3.parse_end |
[Legacy] Text indicating the end of the email body section where the instance
should parse name:value pairs to change field values when processing inbound email
actions. This property is no longer required to
set
field values from the email body.
- Type: string
- Default value: none
- Location:
|
glide.pop3.parse_start |
[Legacy] Text indicating the beginning of the email body section where the
instance should parse name:value pairs to change field values when processing
inbound email actions. This property is no longer required to
set
field values from the email body.
- Type: string
- Default value: none
- Location:
|
glide.pop3.password |
Password for the POP3 server. Contact your mail server administrator for this
value.
- Type: string
- Default value: same encrypted password in
glide.email.user_password
- Location:
|
glide.pop3.process_locked_out |
Enables (true) or disables (false) the ability for locked out users to trigger
inbound actions.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.pop3.reply_separators |
Specifies the comma-separated list of separators that cause the instance to
disregard everything below the text string in the message body. This list is
case-sensitive.
- Type: string
- Default value: \n\n-----Original Message-----,\n\n _____ \n\nFrom:
- Location:
|
glide.pop3.secure |
Controls whether the instance connects to the incoming POP mail server using
SSL encryption.
- Type: true | false
- Default value: false
- Location:
|
glide.pop3.server |
Specifies the URL of the incoming POP mail server.
- Type: string
- Default value: value of glide.email.server
- Location:
|
glide.pop3.user |
Incoming mail account name for the POP3 server.
- Type: string
- Default value: <yourinstance>
- Location:
|
glide.pop3readerjob.create_caller |
Controls the behavior when an instance receives an email from an email address
not associated with a user record. If this property is set to true, ServiceNow creates a new user
record for the email address and places that new user in the
Caller field of any created tickets. If the property is set
to false, ServiceNow
associates the new ticket to the Guest user record.
- Type: true | false
- Default value: false
- Location:
|
glide.processor.json.row_limit |
Specify the maximum number of rows a JSON query returns
- Type: integer
- Default value: 250
- Location:
add to the System Property [sys_properties] table
|
glide.product.description |
The value of this property is displayed as text in the banner next to the
company logo
- Type: string
- Default value: Service Management
- Location: System Properties > Basic Configuration UI16
|
glide.product.help_url |
|
glide.product.help_show |
Controls whether the help icon, help.gifx, appears in (true) or is omitted from
(false) the welcome banner.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.product.image.light |
The Banner image displayed for UI16 Interface
- Type: uploaded image
- Default value: None
- Location: System Properties > Basic Configuration UI16
|
glide.product.icon |
Stores the favicon image displayed in bookmarks, tabs, and the
browser address bar.
- Type: image
- Default value: favicon.ico?v=4
- Location: System Properties > System
|
glide.product.name |
Specifies text to use in place of "ServiceNow" in the browser's
top title bar (and in browser tabs). This text is duplicated in the banner to the
right of the logo unless you add display: none; to the end of the value field within
the glide.product.name.style property.
- Type: string
- Default value: ServiceNow
- Location: System Property [sys_properties] table
|
glide.product.name.style |
Specifies the CSS properties
used to display the glide.product.name text in the banner to the
right of the logo. To not display it, add display: none; to the end of the value
field in this property.
- Type: string
- Default value: padding-bottom: 0px; padding-top: 0px;
- Location: System Property [sys_properties] table
|
glide.quota.manager.debug |
Controls whether to display (true) or hide (false) additional information
related to the Quota Manager, such as running transactions, canceled transactions,
and what quotas are matched to transactions.
- Type: true | false
- Default value: true
- Location:
add to the System Property [sys_properties] table
|
glide.quota.manager.heartbeat |
Sets the number of seconds between the start of each Quota Manager heartbeat.
This value determines how often the Quota Manager checks for transactions exceeding
a quota and how often it writes status in the log file.
- Type: integer
- Default value: 1
- Location:
add to the System Property [sys_properties] table
|
glide.quota.manager.minimum_transaction_time |
Sets the minimum number of seconds a transaction must run before the Quota
Manager matches it to a transaction quota. ServiceNow recommends setting
this value to at least 1 second because smaller values decrease performance and
because transactions shorter than 1 second are probably not worth canceling. For
optimal performance, set this value to the value of your most restrictive quota. For
example, if your most restrictive quota cancels transactions longer than 1 minute,
set the minimum transaction time to 60 seconds.
- Type: integer
- Default value: 1
- Location:
add to the System Property [sys_properties] table
|
glide.remote_glide_record.max_count |
Control the maximum number of records that the GlideRecord query method returns
when using the SOAP web service. The instance primarily uses this property to
control the records returned when using a Perl API GlideRecord query.
- Type: integer
- Default value: 250
- Location:
add to the System Property [sys_properties] table
Caution: If you set this property to a large value, such as 10000,
socket timeout errors might occur with MID Servers. Keep the value of this
property less than 1000.
|
glide.report.calendar.max_more_events_per_day |
Defines that maximum number of calendar events that can appear in the
+ <number> popup for:
- A calendar day when calendar is in month or year view
- The top 'full day' section of a calendar day when a calendar is in day or week
view
When this number is exceeded, a + many link appears,
which opens a list of events instead of a popup. For more information about the
maximum number of events that can be displayed in a calendar day, see system
property glide.report.calendar.max_events_displayed_per_cell.
- Type: integer
- Default value: 30
- Location: add to the System Property [sys_properties] table
|
glide.report.calendar.max_events_displayed_per_cell |
Defines the maximum number of events that can appear in calendar report for:
- A calendar day when calendar is in month or year view
- The top 'full day' section of a calendar day when a calendar is in day or week
view
Events that exceed this value are visible via a link in the calendar cell.
See glide.report.calendar.max_more_events_per_day for more information.
- Type: integer
- Default value: 3
- Location: add to the System Property [sys_properties] table
|
glide.report.new_calendar |
Enables (true) or disables (false) new calendar reports. Internet Explorer 7
and 8 do not support new calendars. If you open a calendar report in one of these
browsers the old version of calendar reports is always used.
- Type: true | false
- Default value: true
- Location: add to the system Property [sys_properties] table
|
glide.report.use_charting_v2 |
Enables (true) or disables (false) the v2 charting engine for report
generation.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.report_home.group_report.show_usr_grp |
Enables (true) or disables (false) the Reporting preferences link in the user's
profile.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.report_home.group_report.show_usr_grp |
Enables (true) or disables (false) the Reporting preferences link in the user's
profile.
- Type: true | false
- Default value: false
- Location:Add
to the System Property [sys_properties] table.
|
glide.rest.apis.disabled |
Controls which REST APIs are available on the instance, along with
glide.rest.apis.enabled. The value for this property is a comma-separated list of
API names, such as Table API or Aggregate API. If neither this property nor
glide.rest.apis.enabled is set, all REST APIs are available. If a particular API is
specified in both properties, that API is disabled. If you disable specific APIs
without explicitly enabling any APIs, all REST APIs except the disabled APIs are
available.
- Type: string
- Default value: all REST APIs are enabled by default
- Location: add to the System Property [sys_properties] table
|
glide.rest.apis.enabled |
Controls which REST APIs are available on the instance, along with
glide.rest.apis.enabled. The value for this property is a comma-separated list of
API names, such as Table API or Aggregate API. If neither this property nor
glide.rest.apis.disabled is set, all REST APIs are available. If a particular API is
specified in both properties, that API is disabled. If you enable specific APIs,
only those APIs are available.
- Type: string
- Default value: all REST APIs are enabled by default
- Location: add to the System Property [sys_properties] table
|
glide.rest.debug |
Logs all stages of REST processing, including processing times.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.rollback.version |
Controls whether
rollback
behavior is used (true) or not (false).
- Type: true | false
- Default value: true
- Location:
add to the System Property [sys_properties] table
|
glide.rss.max_rows |
Controls the maximum number of records returned by the
RSS Feed
Generator.
- Type: integer
- Default value: 1000
- Location:
add to the System Property [sys_properties] table
|
glide.sc.reset_cascade |
If true, forces variable cascading when navigating between pages in an order
guide.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.schedules.repeat_nth |
Controls how a schedule entry with Repeats set to
Monthly and Monthly Type set to
Day of the Week is defined. Choices are
Week or Day. The
Week option is defined as choosing a day of the month in
the nth week selects the nth day of the month. The Day option
is defined as choosing the nth day of the month selects the nth day of the month.
- Type: choice list
-
Default value: day
- Location: sys_properties table
|
glide.schedules.fifth |
Controls how a schedule entry that selects the fifth occurrence of a day in
month behaves in a month containing only four occurrences of the day. Choices are
Last, Next, and
Strict. The Last option selects the
last (fourth) day of the month. The Next option selects the
first day of the next month. The Strict option skips the day
completely. This property is only valid when the
glide.schedules.repeat_nth property is set to
Day.
- Type: choice list
- Default value: last
- Location: sys_properties table
|
glide.script.ccsi.ispublic |
Provides privacy control over client-callable script includes that are accessed
by public pages. When this property is set to false, all
client-callable script includes are private.
- Type: true|false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.script.log_level |
Controls the behavior of gs.log. Set this property to
none to disable glide script logging, or
print to save log data to the filesystem instead of the
database. Use the default value all to save all glide script
logs to the database.
- Type: string
- Default value: all
- Location: add to the System Property [sys_properties] table
|
glide.script_processor.admin |
Specifies the user role necessary to access the Scripts - Background module. To
require administrators to elevate privileges to access this module, set the value to
security_admin.
- Type: string
- Default value: admin
- Location: add to the System Property [sys_properties] table
|
glide.secondary.query.sysid |
Controls whether a secondary sort using sys_id as a sort key is automatically
applied when sorting requested database records on a list. This property is useful
when sorting records that have multiple records found for a single value of the
primary sort key. Use this property to ensure that the Next/Previous buttons on
forms display the proper record. If set to false, there is no secondary sort,
therefore records with the same primary sort value are returned as they are found in
the database, and may be inconsistent. Note: Setting this property to true may the
load and sort processes.
- Type: true|false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.security.auto.resubmit.ajax |
Automatically resubmits timed-out Ajax requests.
- Type: true|false
- Default value: true
- Location:
add to the System Property [sys_properties] table
|
glide.security.checkacl.before.setvalue |
Controls how the
high
security settingglide.security.strict.updates processes ACLs. When true, the
instance checks ACL rules for all columns before applying any updates to a row. When
false, the instance applies ACL rules as each column is processed in alphabetical
order. This behavior may result in one update preventing another update from
occurring. For example, suppose you create a custom ACL rule to prevent updates
after a record is closed. If you attempt to close an incident and also add
information to a custom resolution code field in the same update, the close action
is applied first because it is controlled by the [incident.state] column and the
custom field by the [incident.u_resolution_code] column. After the instance applies
the close action, the custom ACL rule prevents further write updates to the row.
- Type: true | false
- Default value: true
- Location:
add to the System Property [sys_properties] table
|
glide.security.csrf.handle.ajax.timeout |
Handles errors for timed out Ajax requests.
- Type: true|false
- Default value: true
- Location:
add to the System Property [sys_properties] table
|
glide.security.csrf.strict.validation.mode |
Enforces strict validation on CSRF tokens so that users cannot resubmit a
request if the CSRF token does not match.
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.security.diag_txns_acl |
Controls who can view the stats.do, threads.do, and replication.do pages. When
set to true, only administrators or users from a known IP address are allowed to
view the pages. When set to false, all users have access to the pages.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.security.mime_type.aliasset |
Creates customized mime type alias sets. For example, "image/png=image/x-png".
- Type: string
- Location:
add to the System Property [sys_properties] table
|
glide.security.granular.create |
Requires users to have write access on all individual fields on a table before
they can create a record in that table.
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.security.file.mime_type.validation |
Enables (true) or disables (false) mime type validation for file attachments.
- Type: true | false
- Default value: false
- Location: add to the System Property [sys_properties] table
|
glide.security.strict_elevate_privilege |
Forces all elevated roles to be treated equally for users with the
administrator role. When enabled, administrators need to explicitly, manually
elevate themselves to any roles that are marked as elevated. When disabled,
administrators only need to manually elevate to the security_admin role. Other
roles are automatically granted to administrators.
- Type: true | false
- Default value: true for new instances, false for upgraded instances
- Location: For new instances, this property is available on the System Property
[sys_properties] table. For upgrades, administrators must
add this
property to the System Property [sys_properties] table
|
glide.set_x_frame_options |
Enables (true) or disables (false) the
X-Frame-Options
response header to SAMEORIGIN for all UI pages. The X-Frame-Options HTTP response
header can be used to indicate whether or not a browser should be allowed to render
a page in a <frame> or <iframe>. Set this property to true to avoid
clickjacking attacks, by ensuring that CMS content cannot be embedded into other
sites.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.short_poll_delay |
(Chat plugin) Sets the short polling delay, in milliseconds, for XMPP requests.
Polling is the method by which the browser gets information from the server to send
instant messages in chat.
- Type: integer
- Default value: 1000 (1 second)
- Location:
|
glide.shortened_journal_length |
Sets the number of characters to display as a preview of journal input fields.
- Type: integer
- Default value: 512000
- Location:
add to the System Property [sys_properties] table
|
glide.smtp.auth |
Specifies whether to authenticate the outgoing SMTP mail server with the
credentials provided in the user name (glide.email.user) and
password (glide.email.user_password) properties.
- Type: true | false
- Default value: false
- Location:
|
glide.smtp.dateformat |
Specify the date format to use for outgoing email notifications
- Type: string
- Default value: date format listed in email sender's user record
[sys_user.date_format].
- Location:
add to the System Property [sys_properties] table
|
glide.smtp.default_retry |
Enables (true) or disables (false) resending email when an unknown SMTP error
code is encountered. The instance only recognizes the SMTP error codes defined in
the glide.smtp.defer_retry_ids property.
- Type: true | false
- Default value: true
- Location:
|
glide.smtp.defer_retry_ids |
Specifies the comma-separated list of SMTP error codes that force the instance
to resend email.
- Type: string
- Default value: 421,450,451,452
- Location:
|
glide.smtp.encryption |
Specifies how to encrypt communications with the SMTP server.
- Type: choice
- Default value: none
- Location:
|
glide.smtp.fail_message_ids |
Specifies the comma-separated list of SMTP error codes that prevent the
instance from resending email.
- Type: string
- Default value: 500,501,502,503,504,550,551,552,553,554
- Location:
|
glide.smtp.port |
Communications port on which the instance listens for SMTP traffic.
- Type: integer
- Default value: 25
- Location:
add to the System Property [sys_properties] table
|
glide.smtp.secure |
[Legacy] Specifies whether to enable SSL encryption for SMTP connections. Use
glide.smtp.encryption (See
Outgoing
Mail Server settings) instead to specify how to encrypt communications with the SMTP
server.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.smtp.timeformat |
Specify the time format to use for outgoing email notifications
- Type: string
- Default value: time format listed in email sender's user record
[sys_user.time_format].
- Location:
add to the System Property [sys_properties] table
|
glide.smtp.tls |
[Legacy] Enables (true) or disables (false)
Transport Layer Security
(TLS) encryption for outgoing mail. Use glide.smtp.encryption
(See
Outgoing
Mail Server settings) instead to specify how to encrypt communications with the SMTP
server.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.soap.default_security_policy |
Specifies the name of SOAP security policy the instance uses when enforcing Web
Services-Security (WSS) for inbound requests.
- Type: string
- Default value: default security policy
- Location:
add to the System Property [sys_properties] table
|
glide.soap.import_set_insert_serialized.<table name> |
Controls the processing of web service inserts. When this property is set to
true, the instance processes multiple simultaneous inserts one at a time (serially
across nodes) to ensure an accurate transform. Serialized processing slows down the
speed at which the instance processes inserts. When this property is set to false,
multiple simultaneous inserts into an import set table result in simultaneous
transforms that may produce duplicate target records due to the coalesce value being
created at the same time. Tip: Only set this value to false to optimize
for performance when the related transform map does not have a coalesce value that
may be present simultaneously.
- Type: true | false
- Default value: true
- Location:
add to the System Property [sys_properties] table
|
glide.soap.request_processing_timeout |
Sets the maximum number of seconds a SOAP request has to finish processing
before the connection times out. This property computes a default value from the
value of the property glide.http.timeout divided by 1000. There
might be network infrastructure (such as proxy servers) in place that implements a
shorter timeout. In this case, a socket timeout may occur unless this property is
set to a shorter value. In general, you should set this property to a value several
seconds less than the shortest socket inactivity timeout in effect anywhere in the
network path between the client application and the ServiceNow instance.
- Type: integer
- Default value: 175 (value of glide.http.timeout divided by
1000)
- Location:
add to the System Property [sys_properties] table
|
glide.spell.dictionary.en |
Sets the spell checker dictionary used in the system for English users. There
are dictionaries available for Brazilian Portuguese, Dutch, English US, English UK,
French, German, Italian, Portuguese, Russian, Spanish, and Thai.
- Type: choice list
- Default value: en.dic (English US)
- Location: System Property [sys_properties] table
|
glide.spell.dictionary.max_matches |
Sets the maximum number of spelling errors the spell-check should detect. By
default it finds only 10 spelling errors. The instance ignores any additional errors
after reaching the maximum value.
- Type: integer
- Default value: 10
- Location:
add to the System Property [sys_properties] table
|
glide.sys.activity_using_audit_direct |
[Not Supported] Controls whether the record's
history
is generated using the Audit table (true) or not (false). [Required] Set the
value to false to generate history with
History
Sets.
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.sys.audit_inserts |
Controls whether the Audit table audits inserts (true) or not (false).
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.sys.date_format |
System date format for all users unless overridden in the user's record
- Type: date format
- Default value: yyyy-MM-dd
- Location:System Properties > Basic Configuration UI16
|
glide.sys.default.tz |
System timezone for all users unless overridden in the user's record.
- Type: timezone
- Default Value: none
- Location: System Properties > Basic Configuration UI16
|
glide.sys.time_format |
System time format for all users unless overridden in the user's record
- Type: time format
- Default Value: HH:mm:ss
- Location: System Properties > Basic Configuration UI16
|
glide.sys_reference_row_check |
Controls whether the script conditions of Access Control Rules apply to a
table's reference fields.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.template.max_context |
Specifies the maximum number of templates displayed in a form's context menu.
If more than this number are available, users can click Apply
Template on the context menu to open the reference list of templates.
- Type: integer
- Default value: 15
- Location: System Property [sys_properties] table
|
glide.translate.learn |
Enables (true) or disables (false) adding the current language suffix to UI
elements such as labels and messages. Enabling the language suffix assists with
translating new customizations.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.ts.index.attachment.debug |
When the value is set to true, enables log messages for
exceptions that occur when indexing attachments (default is false). You can leave
this property enabled during normal operations to capture stack trace information
about any exceptions.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.ts.index.attachment.list_terms.debug |
When the value is set to true, the system logs all
indexed terms when an attachment is indexed (default is
false). [Recommended] For optimal performance, set this
property to false during normal operations. Only enable
this property when you are actively debugging an issue.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.ui.activity.displayname |
Determines whether the activity formatter shows name
values (true) or user_name values (false).
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.ui.activity.email_roles |
Specifies the list of roles (comma-separated) that can view email in the
Activity Formatter.
- Type: string
- Default value: itil
- Location:
add to the System Property [sys_properties] table
|
glide.ui.activity.email.use_display |
Specifies whether to display email addresses or the user IDs (display value of
the User table) in email headers. If true, the instance searches for a user record
with a matching email address. If it cannot find a matching user record, it displays
the email address.
- Type: true | false
- Default value: false
- Location: add to the System Property [sys_properties] table
|
glide.ui.activity_stream.form_button |
Removes the activity stream button from forms.
- Type: true | false
- Default value: true
- Location: add to the System Property [sys_properties] table
|
glide.ui.activity_stream.list_button |
Removes the activity stream button from lists.
- Type: true | false
- Default value: true
- Location: add to the System Property [sys_properties] table
|
glide.ui.activity_stream.scale_animated_gifs |
Creates a thumbnail of animated .gif files. The maximum
dimensions are 525px width and 350px height. The animation is not preserved in the
thumbnail, but previewing the image displays the animation at its original size.
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.ui.activity_stream.scale_images |
Creates a thumbnail of large images to display in the activity stream. The
maximum dimensions are 525px width and 350px height. If user clicks the image or
attachment, the preview is at full size.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.ui.activity_stream.style.comments |
Changes the color of the left bar in activity stream comments in UI16.
- Type: color entry, either a name, such as blue or a
code, such as #0000FF.
- Default value: transparent
- Location: System Property [sys_properties] table
|
glide.ui.activity_stream.style.work_notes |
Changes the color of the left bar in activity stream work notes in UI16.
- Type: color entry, either a name, such as blue or a
code, such as #0000FF.
- Default value: gold
- Location: System Property [sys_properties] table
|
glide.ui.activity.style.comments |
Changes the background color of the activity stream comments in UI15.
- Type: string
- Default value: background-color: background-color: WhiteSmoke
- Location: System Property [sys_properties] table
|
glide.ui.activity.style.work_notes |
Changes the background color of the activity stream work notes in UI15.
- Type: string
- Default value: background-color: LightGoldenRodYellow
- Location: System Property [sys_properties] table
|
glide.ui.allow_deep_html_validation |
Allows administrators to prevent users from saving invalid HTML in a journal
field.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.ui.attachment.force_download_all_mime_types |
Forces download of all attachment files.
- Type: true|false
- Default value: false
- Location: add to the System Property [sys_properties] table.
|
glide.ui.audit_deleted_tables |
Comma-separated list of system tables for which the audit history tracks
deletions.
- Type: string
- Default value: sys_user, sys_user_group, sys_user_role, sys_user_has_role,
sys_user_grmember, sys_group_has_role, sys_security_acl_role
- Location: System Property [sys_properties] table
|
glide.ui.auto.recovery |
Allows users to recover unsaved changes while working in the developer
studio.
- Type: true | false
- Default value: true
- Location:
|
glide.ui.auto.recovery.exclude.field.types |
Comma-separated list of field types you want to exclude from automatic
recovery.
- Type: string
- Default value: none
- Location:
|
glide.ui.auto.recovery.unsupported.field.types |
Comma-separated list of field types excluded from automatic recovery.
- Type: string
- Default value: password,password2,glide_encrypted,video,user_image,image
|
glide.ui.auto.recovery.unsupported.tables |
Comma-separated list of tables you want to exclude from automatic recovery.
- Type: string
- Default value: v_ws_editor
- Location:
|
glide.ui.auto_req.extend.session |
When set to true, this property enables the user to extend their user session
by selecting a
homepage
refresh time. When set to false, it enforces session timeout. The session timeout
value is ignored when the user specifies an automatic refresh value. For example, if
the user selects 5 minutes for
automatic
homepage refresh, the session is renewed every five minutes. By adding this property
and setting the value to false, administrators can force the
user session to time out even if the user's page refreshes every
x number of minutes. The user's session times out after the
value specified in the session timeout, plus the selected refresh value. This
property takes effect when the Remember me check box is not
selected for the user. Tablet and mobile devices do not support this feature.
- Type: true|false
- Default value: true
- Location:
add to the System Property [sys_properties] table
|
glide.ui.buttons_bottom |
Controls whether UI actions appear at both the bottom and top of the form
(true) or only at the top (false). This property works in UI11 only.
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.ui.cert_task_activity.fields |
Defines which journal field is the task activity field.
- Type: string
- Default value: work_notes
- Location:
add to the System Property [sys_properties] table
|
glide.ui.chart.bar.horiz.max_col_slant_labels |
Sets the maximum number of columns in a horizontal bar chart before slanting
(angling) the labels.
- Type: integer
- Default value: 5
- Location:
add to the System Property [sys_properties] table
|
glide.ui.chart.height |
Specifies the height of a chart in pixels.
- Type: integer
- Default value: 300
- Location:
add to the System Property [sys_properties] table
|
glide.ui.chart.pie.labels |
Enables (true) or disables (false) labels on pie chart slices.
- Type: true | false
- Default value: true
- Location:
add to the System Property [sys_properties] table
|
glide.ui.chart.pie.labels.max_items |
Sets the maximum number of pie chart slice values that can be returned in order
to display their labels.
- Type: integer
- Default value: 8
- Location:
add to the System Property [sys_properties] table
|
glide.ui.chart.width |
Specifies the width of a chart in pixels.
- Type: integer
- Default value: 500
- Location:Add
to the System Property [sys_properties] table
|
glide.ui.clickthrough.popup |
Enables (true) or disables (false) displaying the pop-up diamond icon for a
reference field and opening a new window when the icon is clicked. Note: Related
lists do not appear on forms opened in the pop-up window.
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.ui.clickthrough.replace |
Enables (true) or disables (false) both the pop-up and clickthrough icons for
reference fields.
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.ui.date_format.first_day_of_week |
Specifies which day of the week that weeks start on for calendar reports.
Values: 1=Sunday, 2=Monday
- Type: integer
- Default value: 1
- Location: add to the System Property [sys_properties] table
|
glide.ui.date_picker.first_day_of_week |
Specifies the first (leftmost) day of the week for the date and date/time
picker (1=Sunday, 2=Monday...).
- Type: integer
- Default value: 1
- Location:
add to the System Property [sys_properties] table
|
glide.ui.default.applications |
Comma-separated list of application names that open by default in the
navigation pane when nothing is opened via user preferences. If the property is
specified and is blank, no applications are opened in the navigation pane when no
applications are opened via user preferences. If the property is not specified, the
first application that is authorized for that user opens if no applications are
opened via user preferences.
- Type: string
- Default value: first authorized application for the user
- Location:
add to the System Property [sys_properties] table
|
glide.ui.dirty_form_support |
Enables (true) or disables (false) display of a confirmation message when a
form has unsaved changes and the user leaves the form through any means except a
submit (such as using the green back arrow, any form button, or other). This
property is not supported in Safari. Note: This property is true by
default.
- Type: true | false
- Default value: true
- Location:
add to the System Property [sys_properties] table
|
glide.ui.doctype |
Enables or disables the UI15 interface.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.ui.email_client.autocomplete.count |
Sets the maximum number of auto-complete matches the Email Client displays.
- Type: integer
- Default value: 10
- Location:
|
glide.ui.email_client.autocomplete.group |
Specifies whether groups are included in auto-complete results for the Email
Client.
- Type: true | false
- Default value: true
- Location:
|
glide.ui.email_client.email_address.disambiguator |
Sets the columns from the User [sys_user] table that the auto-complete list
displays. Separate each column name with a semicolon character (;). See the
system dictionary
for a list of available column names. For example, add the sys_user.email and
sys_user.company columns to show a user's email address and company in the
auto-complete list.
- Type: string
- Default value: first_name;last_name
- Location:
add to the System Property [sys_properties] table
|
glide.ui.email_client.from |
Specifies whether to display the From: line in the Email
Client. Users can change the email address in the From: line
by entering a new value.
- Type: true | false
- Default value: false
- Location:
|
glide.ui.email_client.reply_to |
Specifies whether to display the Reply to: line in the
Email Client.
- Type: true | false
- Default value: false
- Location:
|
glide.ui.filter.first_day_of_week |
Identifies the first day of the calendar week for the company. By default, the
start of the week is Monday, meaning that the calendar week begins with Monday and
ends with Sunday. To change this behavior, add the property
glide.ui.filter.first_day_of_week to the instance as an
integer property. Set the value to the integer corresponding with the day of the
week that the calendar begins on, where 1 is Sunday, 2 is Monday, and so on. The
function impacts all charts and calculations where the day of the week is used as a
parameter.
- Type: integer
- Default value: 2
- Location:
add to the System Property [sys_properties] table
|
glide.ui.first.field.reference |
Enables (true) or disables (false) having the first column in a list always
link to the underlying record, even if it is a reference field. For example, if the
first column on an Incident list is Assigned to, that value
links to the Incident if this property is set to true.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.ui.form_annotations |
Enables (true) or disables (false) form annotations, which allow you to add
Custom, Section Separator, and Line Separator to a form.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.ui.form_multiple_splits |
Enables (true) or disables (false) multiple splits and end splits in the form
layout configuration slushbucket.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.ui.glide_list.start.locked |
Controls whether a glide_list (like the watch list) starts out locked (true) or
unlocked (false) on a form.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.ui.goto_use_contains |
Controls whether the Go to navigation performs a
"contains" query (true) or a "greater than" query (false) by default.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.ui.homepage.parallel |
Enables (true) or disables (false) use of parallel rendering.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.ui.homepage.parallelism |
Sets the maximum number of threads that should cooperate on rendering any given
homepage.
- Type: integer
- Default value: 2
- Location: System Property [sys_properties] table
|
glide.ui.homepage.preview |
Enables (true) or disables (false) displaying the preview icon for lists on the
homepage.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.ui.html.editor |
Determines which HTML field editor to use, TinyMCE or htmlArea (legacy).
- Type: string
- Default value: tinymce
- Location:
|
glide.ui.html.editor.toolbar.line1 |
Configures the editing toolbar (first line) for HTML fields when the TinyMCE
editor is enabled. The spellchecker tool is not supported in
UI16 or UI15. |
glide.ui.html.editor.toolbar.line2 |
Configures the editing toolbar (second line) for HTML fields when the TinyMCE
editor is enabled. The spellchecker tool is not supported in
UI16 or UI15. |
glide.ui.html.image.allow_url |
Enables (true) or disables (false) uploading an image via URL from
HTML Fields.
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.ui.html.toolbar |
Configures the editing toolbar for HTML fields.
- Type: string
- Default value: list of buttons
- Location:
|
glide.ui.incident_activity.fields |
Defines what fields are visible in the activity formatter. If the activities
are
personalized,
this property updates automatically.
- Type: string
- Default value: list of fields
- Location:
|
glide.ui.incident_activity.max_addresses |
Specifies the maximum number of addresses to list in an email audit record. If
the number of addresses exceeds this limit, the instance truncates the list after
the maximum value and displays an ellipsis character (...).
- Type: string
- Default value: 5
- Location:
add to the System Property [sys_properties] table
|
glide.ui.incident_alert_activity.fields |
Incident alert activity formatter fields. This is the list of fields tracked
from the incident alert form in the activity formatter.
- Type: string
- Default value: opened_by, work_notes, comments, severity,
estd_distruption_time, actual_disruption_time
- Location: System Property [sys_properties] table
|
glide.ui.inline.images |
Enables (true) or disables (false) use of data URLs for report images.
- Type: true | false
- Default value: false
- Location:Add
to the System Property [sys_properties] table
|
glide.ui.js_error_notify |
Displays client script errors to users with the client_script_admin role. Also
displays a generic error message to other users who encounter a client script error.
- Type: true|false
- Default value: true
- Location:
|
glide.ui.label.enable |
Enables (true) or disables (false) using labels, such as Most Active, Most
Recent, or user created.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.ui.m.clear_pasteboard_when_backgrounded |
Clears the copy/paste clipboard when the ServiceNow application enters the
background.
- Type: true | false
- Default value: false
- add to the System Property [sys_properties] table
- in Categories add the mobile_post_auth category
|
glide.ui.max_calendar_duration |
Maximum number of days that a single calendar report entry can display.
- Type: integer
- Default value: 90
- Range of possible values: 90 to 400
- Location: System Property [sys_properties] table
|
glide.ui.max_calendar_records |
Maximum number of records saved in a calendar report.
- Type: integer
- Default value if the property is not configured: 10,000
- Location: System Property [sys_properties] table
|
glide.ui.m_agents |
Comma-separated list of browser agents considered as mobile browsers for the
Smartphone Interface. These browsers are directed to the mobile pages instead of the
full browser pages.
- Type: string
- Default value: iphone,android_phone,IEMobile,Windows Phone,iPod,Windows
CE,BlackBerry,BB10
- Location: System Property [sys_properties] table
|
glide.ui.max_ref_dropdown |
Maximum number of records for a reference field that is displayed as a choice
list. If the number of available records is greater than this value, the field
appears as a reference field, not as a choice list.
- Type: integer
- Default value: 25
- Location: System Property [sys_properties] table
|
glide.ui.mobile_agents |
Comma-separated list of browser agents considered as mobile browsers for the
Legacy Smartphone Interface. These browsers are directed to the mobile pages instead
of the full browser pages.
- Type: string
- Default value: iPod,Windows CE,BlackBerry,Android,Opera Mini,IEMobile,Windows
Phone,iphone
- Location: System Property [sys_properties] table
|
glide.ui.nav.stripe.select.maxchars |
Numerical character limit for list menu choices within the nav stripe. The nav
stripe displays at the top of the page when using UI11.
- Type: integer
- Default value: none
- Location:
add the property
|
glide.ui.permitted_tables |
Comma-separated list of system tables that can be reported on. By default,
system tables (which start with "sys") cannot be reported on unless they are listed
in this property.
- Type: string
- Default value:list of sys_ tables
- Location: System Property [sys_properties] table
|
glide.ui.reference.readonly.clickthrough |
Enables (true) or disables (false) reference pop-ups on read-only reference
fields. Reference pop-ups and click-throughs are hidden by default if a client
script, UI policy, or ACL makes the field read-only. Being able to see or click
through to the target record is unrelated to the reference field being writable.
- Type: true | false
- Default value: false
- Location:
If set to false, the administrator can override the
system setting for a specific field by adding the
readonly_clickthrough=true attribute to the dictionary
entry. |
glide.ui.remember_view |
Enables (true) or disables (false) use of user preferences for the last view.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.ui.remember.me.default |
Controls whether the Remember me check box is selected
(true) or cleared (false) by default.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.ui.report.extend_calendar_choices |
Controls which field styles are applied during calendar highlighting. If this
property is set to false, field styles in only the Task table are used. If this
property is set to true, the calendar first uses field styles from the table the
report is based on. If no applicable styles exist in that table, the calendar uses
field styles from the Task table.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.ui.report_expand_header |
Comma-separated list of roles that can expand or collapse the report header,
where a report is defined and built. The default is public, meaning everyone.
- Type: string
- Default value: public
- Location:
|
glide.ui.section508 |
Enables (true) or disables (false) rendering of alternate text in place of
images.
- Type: true | false
- Default value: false
- Location:
|
glide.ui.show_live_feed_activity |
Enables (true) or disables (false) live feed for a record in the activity
formatter.
- Type: true | false
- Default value: false
- Location:
|
glide.ui.show_template_bar.<TABLENAME> |
Controls whether the template bar can be displayed on the specified table. For
example: glide.ui.show_template_bar.incident = false
- Type: true | false
- Default value: true
- add to the System Property [sys_properties] table
|
glide.ui.session_timeout |
Sets the session timeout, in minutes.
- Type: integer
- Default value: 30
- Location:
add to the
System Property [sys_properties] table
|
glide.ui.stream_icon.<TABLENAME> |
Toggles the displaying of the activity stream button on the specified table.
For example: glide.ui.stream_icon.hr_case = true
- Type: true | false
- Default value: false
|
glide.ui.table.labels |
Controls whether the system uses verbose labels for table names (true) or
literal table names (false).
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.ui.tablet_enabled |
Enables (true) or disables (false) the tablet UI.
- Type: true | false
- Default value: true
- Location:
|
glide.ui.tablet_agents |
Uses the tablet UI if one of these strings (comma-separated) appears in the
browser user_agent header
- Type: string
- Default value: ipad,android_tablet
- Location:
|
glide.ui.tablet.title |
Displays a brief page title for tablet UI.
- Type: string
- Default value: ServiceNow
- Location:
|
glide.ui.tablet.title.ios_webapp |
Displays the specified text as the default home screen icon label used in iOS
version6 and later.
- Type: string
- Default value: ServiceNow
- Location:
|
glide.ui.task.insert |
Enables (true) or disables (false) the use of Insert and
Insert and Stay options on tables derived from Task (such
as Incident, Change, and Problem).
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.ui.textarea.character_counter |
When true, displays a count of available characters for journal and multi-line
text fields.
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.ui.textarea_initial_rows |
Sets the number of rows initially displayed for multiline form elements. When
the element is selected for editing, it is expanded. Set this value to 0 or blank to
ignore this property. This functionality is used to conserve space on a form when
multiline elements take up too much space on forms.
- Type: integer
- Default value: 0
- Location: System Property [sys_properties] table
|
glide.ui.update_on_iterate |
Controls whether updates are saved (true) or discarded (false) when a user
clicks the blue arrows on a form.
- Type: true | false
- Default value: false
- Location: System Property [sys_properties] table
|
glide.ui.ui_policy_debug |
Enables (true) or disables (false) logging of UI policy processing in the
Javascript
debug window
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.ui.welcome.profile_link |
Enables (true) or disables (false) allowing users to click their name in the
welcome message and see their user profile.
- Type: true | false
- Default value: In new instances true. In existing instances false.
- Location: System Property [sys_properties] table
|
glide.ui11.show_switch_link |
Displays (true) or hides (false) a banner link for switching between the UI11
and legacy interfaces.
- Type: true | false
- Default value: true
- Location: System Property [sys_properties] table
|
glide.update.suppress_update_version |
Comma-separated list of tables for which updates are not tracked in the
Versions [sys_update_version] table. You cannot
compare
and revert versions for tables in this list.
- Type: string
- Default value: sys_user,sys_import_set_row
- Location:
add to the System Property [sys_properties] table
|
glide.user.default_password |
Default password for new users created from incoming email. Users must reset
the password at first login.
- Type: string
- Default value: password
- Location:
|
glide.userauthgate.extauth.check |
Enables the UserAuthenticationGate checks for external authentication
mechanisms as well as internal ones.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.user.trusted_domain |
Comma-separated list of trusted domains for which the instance automatically
creates a guest user based on incoming emails. Use an asterisk (*) to trust all
domains. If an email is not from a trusted domain, the instance processes the
inbound email as a "guest user" however, it does not create a guest user in the
instance.
- Type: string
- Default value: *
- Location:
|
glide.workflow.model.cache.max |
Maximum number of models held in the workflow cache. You must restart the
instance after changing this property to apply the change.
- Type: integer
- Default value: 300
- Location:
|
glide.wsdl.definition.use_unique_namespace |
Enables (true) or disables (false) use of a unique WSDL namespace value when
publishing a ServiceNow table
through web services. When this property is set to true, the WSDL target namespace
is www.service-now.com/<table name>.
- Type: true | false
- Default value: false
- Location:
add to the
System Property [sys_properties] table
|
glide.wsdl.maximum_hierarchy |
Maximum number of hierarchical levels returned in a WSDL when hierarchical SOAP
web service is enabled. This property has a maximum value of 3.
- Type: integer
- Default value: 3
- Location: add to the System Property [sys_properties] table
|
glide.xmlhttp.excessive |
Sets the number of items visible in the Available half of a many-to-many or
one-to-many collection box (slushbucket).
- Type: integer
- Default value: 100
- Location:
add to the System Property [sys_properties] table
|
glide.xmlprocessor.use_unload_format |
Enables (true) or disables (false) unloading the XML using the display_value
format. To unload using this format, add the parameter
useUnloadFormat=true to the request URL.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
glide.wsdl.show_nillable |
Enables (true) or disables (false) allowing a WSDL element to be valid if it
has no element content despite a {content type} which would otherwise require
content.
- Type: true | false
- Default value: false
- Location:
add to the System Property [sys_properties] table
|
google.maps.auto_close |
If true, automatically closes the current info window before opening a new one.
Clear the check box to allow multiple pop-up windows to remain open at once.
- Type: True/false
- Default value: true
- Location:
|
google.maps.client |
Client ID for Google Maps API for Business. This is the client ID authorizing
production use of Google Maps API for Business. By default, this ID is provided by
ServiceNow. ServiceNow may require you to
purchase a separate Client ID based on your usage.
- Type: string
- Default value: gme-servicenow
- Location:
|
google.maps.key |
Map key from Google, tied to the URL of the server. This is the private key
authorizing development use of Google Maps.
- Type: string
- Default value: empty
- Location:
|
google.maps.latitude |
Starting latitude of the map. This value determines the starting latitude
displayed in Google Maps.
- Type: string
- Default value: 36.008522
- Location:
|
google.maps.longitude |
Starting longitude of the map. This value determines the starting longitude
displayed in Google Maps.
- Type: string
- Default value: -95.221764
- Location:
|
google.maps.max_items |
Maximum number of items to display on the map. This setting determines how many
icons can be displayed on a map.
- Type: integer
- Default value: 500
- Location:
|
google.maps.table |
Table used by the map. This setting names the table containing the name,
longitude, and latitude fields.
- Type: string
- Default value: cmn_location
- Location:
|
google.maps.zoom |
Starting zoom level of the map (1 is the lowest).
- Type: string
- Default value: 4
- Location:
|
help.base.default |
(Context-Sensitive Help plugin) Sets the base URL for help contexts in which
ServiceNow wiki is
false and an absolute URL is not specified.
- Type: string
- Default value: http://wiki.service-now.com/index.php?title=
- Location: System Property [sys_properties] table
|
help.base.servicenow |
(Context-Sensitive Help plugin) Sets the base URL for help contexts in which
ServiceNow wiki is
true
- Type: string
- Default value: http://wiki.service-now.com/index.php?title=
- Location: System Property [sys_properties] table
|
mid.server.rba_debug_powershell |
Enables probe-level debugging for PowerShell probes. With this property
enabled, PowerShell probes write detailed activity information to the MID Server
log.
- Type: true|false
- Default value: false
- Location:
|
password_reset.activity_monitor.incident_threshold |
Determines the maximum number of lockouts before an alert is issued.
- Type: integer
- Default value: 10 (lockouts)
- Location:
|
password_reset.activity_monitor.incident_window |
Determines the amount of time that is used for recording and counting the
number of user lockouts.
- Type: integer
- Default value: 60 (minutes)
- Location:
|
password_reset.captcha.ignore |
Enables and disables CAPTCHA functionality.
- Type: true|false
- Default value: false
- Location:
The password reset application uses Google re-CAPTCHA as the default CAPTCHA
service. To use the base system CAPTCHA, change the
password_reset.captcha.google.enabled system property to
false. |
password_reset.qa.num_enroll |
Specifies the number of questions a user has to select and answer to be
enrolled in the password reset program.
- Type: integer
- Default value: 5 (questions)
- Location:
Note: This security question property can be overridden by adding a
value for the num_enroll parameter in a security question
verification. |
password_reset.qa.num_reset |
Specifies the number of questions a user has to answer to verify their identity
during the password reset process.
- Type: integer
- Default value: 3 (questions)
- Possible values: integers that are less than the number specified for the
num_enroll property.
- Location:
Note: This security question property can be overridden by adding a
value for the num_reset parameter in a security question
verification. |
password_reset.request.max_attempt |
Determines the number of password reset attempts a user has before they are
locked out for a period determined by the value in
max_attempt_window.
- Type: integer
- Default value: 3 (attempts)
- Location: Properties
|
password_reset.request.max_attempt_window |
Determines how long a user is locked out or prevented from changing their
password after trying the maximum number of times.
- Type: integer
- Default value: 1440 (minutes)
- Location:
|
password_reset.request.retry_window |
Determines length of time before the count for password reset attempts
refreshes.
- Type: integer
- Default value: 1440 (minutes)
- Location:
|
password_reset.request.success_window |
Determines how long a user is locked out after they have successfully reset
their password.
- Type: integer
- Default value: 10 (minutes)
- Location:
|
password_reset.sms.default_complexity |
Specifies the number of characters required for a user to reset their password.
Note: This SMS code property can be overridden by adding a value for
the complexity parameter in an SMS code verification.
- Type: integer
- Default value: 4 (digits)
- Location:
|
password_reset.sms.expiry |
Determines the amount of time, in minutes, until the SMS code sent to the user
expires. Note: This SMS code property can be overridden by adding a
value for the expiry parameter in an SMS code verification.
- Type: integer
- Default value: 5 (minutes)
- Location:
|
password_reset.sms.max_per_day |
Determines the maximum number of SMS codes that are sent to a user within one
24-hour period. When a user clicks the Send Verification Code
button, the 24-hour period begins.
- Type: integer
- Default value: 10 (per day)
- Location:
Note: This SMS code property can be overridden by adding a value
for the max_per_day parameter in an SMS code
verification. |
password_reset.sms.pause_window |
Determines the amount of time that needs to pass before another SMS code can be
sent to a user. Note: This SMS code property can be overridden by adding
a value for the pause_window parameter in an SMS code
verification.
- Type: integer
- Default value: 2 (minutes)
- Location:
|
password_reset.wf.refresh_rate |
Determines how often to check status of the workflow. Represented in the
password reset process progress bar.
- Type: integer
- Default value: 90000 (milliseconds)
- Location:
|
password_reset.wf.timeout |
Determines the maximum wait time, in milliseconds, for the workflow to execute.
The workflow is triggered during the password reset request when the user clicks
Submit.
- Type: integer
- Default value: 500 (milliseconds)
- Location:
|
sam.install_deletion_deadline |
Defines the number of days after which a software install is deleted if not
discovered with the configuration item. Use a value that is greater than the number
of days between consecutive discovery runs.
- Type: integer
- Default value: 7
- Location: System Property [sys_properties] table
|
tablet.header.text |
Text that appears on the right-hand side of the tablet UI header.
- Type: string
- Default value: ServiceNow
- Location:
|
tablet.footer.text |
Text that appears on the footer of the tablet UI.
- Type: string
- Default value: Copyright ServiceNow 2012
- Location:
|
glide.bsm.map.style.text_color |
Color of the text that appears under an unselected CI node.
- Type: color
- Default value: Black
- Location:
|
glide.bsm.map.style.selection_text_color |
Color of the text that appears under a selected CI node.
- Type: color
- Default value: White
- Location:
|
glide.bsm.map.style.font_size |
Font size of the text that appears with a CI node. The default size is
magnified for nodes with more connections and reduced for downstream nodes.
- Type: integer
- Default value: 14
- Location:
|
glide.bsm.map.style.selection_background_color |
Background color of a selected CI node. This color is also used with a node's
Highlight Hierarchy option.
- Type: color
- Default value: RoyalBlue
- Location:
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glide.bsm.max_levels |
Maximum level depth from the root CI that can be initially displayed in
Business Service Maps. Level depth is the graph distance between the root CI and a
node. This value must be an integer.
- Type: integer, valid values 1 to 10
- Default value: 5
- Location:
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glide.bsm.map.style.font_family |
Font family name used in the map text. If you designate a font that is not on
your users' system, the browser substitutes another font and the text may not render
as you expect.
- Type: font name
- Default value: Arial
- Location:
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glide.bsm.new_node_color |
Color for nodes that became viewable from the last expand operation.
- Type: color
- Default value: PaleGreen
- Location:
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glide.bsm.too_many_children |
Maximum number of child nodes to display. Nodes are collapsed for the map to
meet this limit.
- Type: integer, valid values 1 or greater
- Default value: 10
- Location:
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glide.bsm.color.affect_neighbors |
Color of an affected neighbor node. When a node has a service issue, all the
nodes that are dependent on that node are considered affected nodes. In the map, the
affected nodes are parents or grandparents of the node with the service issue.
- Type: color
- Default value: Beige
- Location:
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glide.bsm.max_nodes |
Maximum number of downstream nodes to retrieve from the database for a CI. If
more nodes exist in the database, they are not displayed in the map.
- Type: integer
- Default value: 1000
- Location:
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glide.bsm.task_threshold |
Change the CI's glyph color from orange to red when the number of tasks reaches
this threshold.
- Type: integer
- Default value: 3
- Location:
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glide.bsm.refresh_interval |
Seconds between each automatic reloading of troubles and tasks.
- Type: integer
- Default value: 30
- Range of possible values: 1 to 3600
- Location:
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glide.bsm.layout |
Default layout for the BSM map. Options are Hierarchy,
Radial, Grouping, and
Force.
- Type: string
- Default value: Hierarchy
- Location:
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glide.entry.loggedin.page_ess |
Specified the page that an ESS user, who by definition has no roles, is
redirected to when the user logs in.
- Type: text
- Default value: none
- Location: System Property [sys_properties] table
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glide.required.attribute.enabled |
Flag for enforcing required attributes (can't be null) during identification
and reconciliation.
- Type: true | false
- Default value: true
- Location: System Properties [sys_properties] table.
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glide.class.upgrade.enabled |
Flag for allowing class update during identification and reconciliation.
- Type: true | false
- Default value: true
- Location: System Properties [sys_properties] table.
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glide.class.downgrade.enabled |
Flag for allowing class downgrade during identification and reconciliation.
- Type: true | false
- Default value: true
- Location: System Properties [sys_properties] table.
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glide.class.switch.enabled |
Flag for allowing class switching during identification and reconciliation.
- Type: true | false
- Default value: true
- Location: System Properties [sys_properties] table.
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glide.reconciliation.override.null |
Flag for allowing or disallowing the update of an empty field by a lower
priority data source.
- Type: true | false
- Default value: true
- Location: System Properties [sys_properties] table.
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glide.identification_engine.skip_duplicates |
Controls how identification processes a small set of duplicate CIs.
- When true: If the number of duplicate CIs is less than the threshold specified
by glide.identification_engine.skip_duplicates.threshold -
then one of the duplicate CIs is picked as a match and gets updated. The rest of
the duplicate CIs are tagged as duplicates.
- When false: Matching a CI fails, and an error is logged.
- Type: true | false
- Default value: true
- Location: add to the System Properties [sys_properties] table.
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glide.identification_engine.skip_duplicates.threshold |
Maximum number of CIs that can be in a set of duplicate CIs to allow
identification to process the duplicate CIs according to the setting of
glide.identification_engine.skip_duplicates. If the number of
duplicate CIs exceeds the threshold, then identification processes the duplicate
CIs as if glide.identification_engine.skip_duplicates is set
to false, regardless of what it is set to.
- Type: integer
- Default value: 5
- Location: add to the System Properties [sys_properties] table.
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Enable alert aggregation sa_analytics.aggregation_enabled |
Enables aggregation of correlated alerts for services and alert groups.
- Type: true | false
- Default value: true
- Location:
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Enable root cause analysis for business
services sa_analytics.rca_enabled |
Enables RCA for alerts associated with business services, to identify root
cause CIs.
- Type: true | false
- Default value: false
- Location:
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Include CIs associated with business services, in alert
aggregation sa_analytics.aggregation.include_service |
- Type: true | false
- Default value: true
- Location:
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sa_analytics.rca.output_purge_days |
Number of days that RCA output is kept before it is purged.
- Type: integer
- Default value: 3
- Range of possible values: 3-5
- Location: System Property [sys_properties] table
|
Purge staging tables (in days) sa_analytics.rca.input_purge_days |
Number of days that RCA input is kept before it is purged.
- Type: integer
- Default value: 90
- Range of possible values: 30-180
- Location:
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Time interval (in seconds) criteria for grouping
alerts sa_analytics.rca.learner_group_interval_secs |
Interval that alerts must be created in, to be included in a group.
- Type: integer
- Default value: 300
- Range of possible values: 60-900
- Location:
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Length of time period (in seconds) from which to include alerts for
analysis sa_analytics.rca.learner_query_interval_secs |
Period of past time from which to include alerts in alert aggregation
analysis.
- Type: integer
- Default value: 86400
- Range of possible values: 43200-86400
- Location:
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Confidence score % threshold, above which RCA correlated alert groups will be
displayed in the Event Management dashboard and alerts
console sa_analytics.rca.query_probability_threshold |
Confidence score that must be met by RCA correlated alert groups before the
groups are displayed on the Event Management dashboard and
alerts console.
- Type: integer
- Default value: 0
- Range of possible values: 0-100
- Location:
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Alert severity threshold, above which alerts will be included in
analysis sa_analytics.alert.severity_threshold |
Only alerts with severity that is above the threshold are included in alert
aggregations and root cause CI analysis.
- Type: choice list
- Default value: Info
- Other possible values:
- Warning
- Minor
- Major
- Critical
- Location:
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