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Content packs and in-form analytics for Change Management

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Content packs and in-form analytics for Change Management

Content packs and in-form analytics contain preconfigured best practice dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

Note: You can activate Performance Analytics content packs and in-form analytics on instances that have not licensed Performance Analytics Premium to evaluate the functionality. However, to start collecting data you must license Performance Analytics Premium.

Content packs

The Performance Analytics widgets on the dashboard visualize data over time. These visualizations allow you to analyze your business processes and identify areas of improvement. With content packs, you can get value from Performance Analytics for your application right away, with minimal setup.
Note: Content packs include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

To enable the content pack for Change Management, an admin can navigate to Performance Analytics > Guided Setup. Click Get Started then scroll to the section for Change Management. The guided setup takes you through the entire setup and configuration process.

In-form analytics

A dashboard with relevant visualizations appears as a pop-up window when a user clicks the Analytics icon (the Analytics icon) next to a field. For example, in-form analytics on an incident form show the expected to time close that incident based on historical data, enabling support engineers to set appropriate customer expectations.

To enable the in-form analytics plugin for Change Management, an admin can navigate to System Definitions > Plugins and activate the Performance Analytics - Context Sensitive Analytics for Change Management plugin.