Service Portfolio Management

The ServiceNow® Service Portfolio Management application addresses three core business needs.

  • The plugin can be used to document the various business services offered using a standardized, structured format. This list of offerings can be offered to the user base in a consumer-friendly catalog.
  • Once services are defined, the system starts automatically tracking performance against defined availability commitments. If outages are reported, the platform handles availability tracking.
  • Once service offerings are documented and performance is being tracked, the information can be relayed in real-time performance gauges available to end users. These gauges can be displayed on customized homepages, or users can view their My Subscriptions home page and see the status of any service offerings to which they are subscribed.