View SLA timeline

You can view an SLA timeline from a Task SLA record or from an SLA definition.

About this task

Role required: admin

To view the SLA timeline:

Procedure

You can open an SLA definition from the following:
LocationNavigation
SLA definition Navigate to Service Level Management > SLA > SLA Definitions. Click the Show SLA Timeline link.
Task SLA record Open a task SLA record from the task form. Click the Show SLA Timeline link.
Task form Right-click on a Task SLA in the related list on a task form such an incident record and select the Show SLA Timeline option.
The SLA timeline for the selected task or incident is displayed. It includes all the task SLA record details and the visual representation of the progress of the task SLA over the lifetime of the task.