Workflows for SLA

SLA typically uses workflows to send notifications.

You can create and edit workflows with the Workflow Editor. The default workflow that is available with the Service level management plugin is Default SLA Workflow.

The Default SLA Workflow creates the events that send out notifications. For example, it creates an event to send a notification to the user assigned to a task, such as an incident, when the task SLA reaches 50% of its allotted time.