SLA for the end user You can view the details for every task SLA record created for a task. Each task can have one or more task SLA records associated with it. For example, the diagram below considers three SLA definitions irrespective of whether they attach to a task or not. The SLA definitions for priority P1 and Assignment group Network match the task in terms of priority and assigned to group. As a result, two task SLA records are created. However, the SLA definition for priority 2 does not match and hence no task SLA record is created. Figure 1. How task SLAs are created In the task SLA record, you can view the task SLA details such as the stage the task SLA is in and if it has breached. In addition, you can get an overview of the timings for the task SLA such as the actual and business elapsed time and percentage, and the actual and business time left in days and hours. SLA timelineYou can visualize the timeline of a task SLA record and follow when the record transitions from one stage to another.Activate SLA timelineYou can activate the SLA timeline plugin (com.snc.sla.timeline) if you have the admin role. This plugin activates related plugins if they are not already active.View SLA timelineYou can view an SLA timeline from a Task SLA record or from an SLA definition.SLA timeline tutorial 1This tutorial provides an example of using the SLA timeline to determine the reasons an SLA attaches, pauses, cancels, or resets.SLA timeline tutorial 2This tutorial provides an example of using the SLA timeline to determine the reasons an SLA attaches, pauses, and completes.SLA notificationsSLA sends notifications at certain events defined in the workflow.