SLA condition rules

SLA condition rules control how the different conditions you define in an SLA definition are combined to determine whether an SLA should attach, pause, complete, reattach, or cancel.

The way that the conditions in an SLA definition are interpreted, to control transitions in state, can be varied using SLA Condition Rules. SLA Condition Rules are defined globally, and can be overridden for specific SLA definitions.

SLAConditionBase is the default set of SLA condition rules.

Navigate to Service Level Management > Administration > SLA Condition Rules to see a list of SLA condition records.