Publish an item

When you publish an item, it is available in the catalog for ordering.

About this task

When you create an item, it is in a Draft state. You can review the item, make changes, and refine the layout as many times as necessary to get the details exactly right.

When the item is ready, a category manager or catalog editor can publish it, making it available as a catalog item in the service catalog.


  1. Navigate to Item Designer > Administration > All Items.
  2. Open the item record.
  3. Click Publish.
    The item is now a live catalog item, available for ordering.
  4. To view a list of published catalog items, navigate to Item Designer > Published Items.

    It is best not to edit an item record from the Published Items module. Doing so directly accesses that catalog item using standard service catalog functions, not the catalog item designer, losing the benefits of the controlled publishing environment.

    For example, if you copy an item, the copied catalog item is not listed in the Published Items module. To access this copy, navigate to Service Catalog > Catalog Definition > Maintain Items and locate the item named Copy of [item name]. The copied item is an active catalog item. Consider deactivating it by clearing the Active check box until your changes are complete.