Service Catalog request fulfillment When a user orders a catalog item, ServiceNow creates a request and attaches the catalog item attached to it. About this taskThe fulfillment process that must be defined. This process lets administrators automate requesting approvals, assigning requests, and fulfilling requests, using tools similar to those tools used elsewhere in task administration or workflow. Introduces request fulfillment in Service Catalog, provides a comparison of execution plans versus workflows, and demonstrates creating an execution plan and a workflow. Procedure Set up fulfillment groups to perform the work. Define the fulfillment processes those groups use to perform the work. Define a fulfillment processEach catalog item uses a fulfillment process to define the request fulfillment process when that item is ordered. Request fulfillment workflowsService Catalog workflows enable administrators to easily define a complex, multi-step process for fulfilling and approving the request. Execution PlansAn execution plan describes how a catalog item is procured, configured, and installed. Service Catalog checkout modelsThe service catalog defaults to one-step checkout model, but also allows two-step checkout.