Define a fulfillment process

Each catalog item uses a fulfillment process, to define the request fulfillment process when that item is ordered.

About this task

Fulfillment processes are used when ordering standard catalog items, but are not used for some extended types of catalog item, such as content items.

To define a fulfillment process:

Procedure

Use either a workflow or an execution plan.
Tip: ServiceNow typically recommends using workflows for your request fulfillment processes.