Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Create or edit a catalog item

Create or edit a catalog item

Define individual catalog items using Service Catalog. You can create, edit, and copy catalog items.

Before you begin

Role required: admin

Procedure

  1. Navigate to Service Catalog > Catalog Definition > Maintain Items.
  2. Click New.
  3. Enter the catalog item details.
    Field Description
    Name Name to appear in the catalog.
    Catalogs Catalogs this item appears in.
    Category Category for the item. Categories can only be selected after the Catalogs field is populated. Catalog searches find only items that are assigned to a category.
    Model Product model to which the item is linked. This field is visible by default only for items created by publishing models.

    Click the reference icon to view the product model.

    Workflow or Execution Plan Workflow or execution plan (formerly named delivery plan) to define how the item request is fulfilled. If you select a workflow, the Execution Plan field is hidden. Clear the Workflow field to select an execution plan.
    Price Price for the item. Select the currency from the choice list.
    Recurring Price Price that occurs repeatedly at a regular interval. For example, a printer maintenance service could have a $100.00 monthly recurring price.
    Recurring Price Frequency Time frame for recurrence, such as Monthly or Annually, only if the Recurring Price field has an entry.
    Omit Price in Cart Check box to hide the item price in the cart and the catalog listing.
    Active Check box to make the item active (available to be ordered).
    Icon Image to appear as an icon beside the item name in the catalog. Upload a 16x16 pixel image. If no image is uploaded, the default icon appears beside this item. To use your own default icon, upload an image. The uploaded image overwrites the default image stored in images/service_catalog/generic_small.gif.
    Preview Link Click Preview Item to preview in a new window how the current item definition would look in the catalog.
    Short Description Text that appears on the service catalog homepage, search results, and the title bar of the order form.
    Ordered Item Link Link to preview, as shown on the ordered item screen.
    Description Full description of the item. This description appears in the catalog when a user selects the item or clicks the associated Preview link.

    You can embed videos, images, links to internal knowledge base (KB) articles, and links to external sources of information and instruction documentation.

    Picture Image of the item.
    Availability Devices to display the item: Desktop and Mobile, Desktop Only, or Mobile Only.
    Note: Unsupported catalog item types are not displayed on mobile devices, even if Availability is set to show an item of this type.
    Mobile Picture Type Type of picture to display for the item on mobile devices. Set to Desktop to use the standard desktop picture, Mobile to use a specific image for the mobile device using the Mobile picture field, or None to not use a picture.
    Mobile Picture Image file for the mobile picture. The field appears if Mobile picture type is set to Mobile.
    Hide Price (mobile listings) Check box to hide the item price on mobile devices. Clear the check box to display the price.
    Fields that can be added by configuring the form
    Expand help for all questions Check box to expand and display help information for all questions on loading the page.
    Template Template to populate the generated record with predefined values. The field is available for Record Producer items only.
    No Quantity Check box to hide the quantity selector for the item.
    No Cart Check box to hide the shopping cart for the item.
    No search Check box to prevent this item being listed in search results.
    Order Controls the ordering of items in category lists.
    Related Links
    Item Diagnostic Generates a diagnostic report and score to identify possible issues within the Service Catalog data and configuration.
    Related Lists
    Variables Variables for the item to provide options for ordering the item.
    Variable Sets Variable Set linked to the item.

    Link an existing variable set to the item to provide multiple options for ordering the item.

    Approved By Group Groups that must approve requests for this item.
    Approved By Users who must approve requests for this item.
    Categories Additional categories associated with this item.
    Catalogs Additional catalogs associated with this item.
    Catalog UI Policies Catalog UI policies associated with this item.
    Catalog Client Scripts Catalog client scripts associated with this item.
  4. Click Submit.

What to do next

  • Assign the item to additional catalogs and categories, if required.
  • Define variables for the item, if applicable.

Edit a catalog item

Catalog administrators can edit an item from the service catalog listing. Catalog managers and catalog editors can also edit an item if they are assigned to the item.

About this task

To edit a catalog item from the service catalog listing:

Procedure

Right-click the header and select one of the following options:
  • Configure Variables: Add or remove variables from an item.
  • New Variable: Create a new variable for the item.
  • Configure Item: Edit the item definition.
  • Configure Client Scripts: Edit the catalog client scripts for the item.
  • Configure UI Policies: Edit the catalog UI policies for the item.

Copy a catalog item

Copy an item to create a full duplicate of the item, including the item details, attachments, variables, client scripts, and approvals.

About this task

Copying can be more useful than using the Insert function because the function only copies the item details.

Procedure

  1. Open a catalog item form.
  2. Use the Copy button to create a new copy of a catalog item, named Copy of [item name].
    Note: If you copy an active catalog item, the copy is also active. Consider deactivating the copy by clearing the Active check box until your changes are complete.