Create a service catalog variable

Create Service Catalog variables to ask questions for ordering a catalog item, for example, to ask users which options they want for the item.

  1. Navigate to Service Catalog > Maintain Items.
  2. Select the desired catalog item.
  3. In the Variables related list, click New.
  4. Select the variable type - some additional fields are displayed depending on the type.
  5. Fill in the fields.
    Table 1. Catalog variable form
    Field Description
    Type Select a variable type to create.
    Application Read-only field that indicates which applications can use this variable.
    Cat item Displays the catalog item using the variable.
    Mandatory Select to make the variable mandatory as part of the ordering process.
    Active Select to make the variable active (available).
    Required Checked Displayed for Variable type: Check box. Select if you require a checked value for the variable.
    Order The sequence order for the placement of variables. Variable with the least value is placed at the top followed by variable with the next greatest value. For example: 1, 2, 3, 4... 100, 200, 300, 400...
    Global If selected, the variable is available for all catalog tasks within service catalog workflows or execution plans by default. If deselected, the variable must be associated with individual catalog tasks.
    Fields displayed when the variable belongs to record producers
    Map to field Maps the variable to a specific field on the table for the record producer.
    Field The field that the variable maps to.
    Record producer table The table that the record producer creates a record in.
    Question
    Question Compose a question to display to the end user.
    Name Enter an identifying name for the question to be stored in the system.
    Tooltip When the user rests the pointer on the variable, the tooltip is displayed. Enter a brief note to describe the purpose of the 'Question'.
    Description Enter a detailed description of the question. It is not visible to the customer.
    Annotation
    Show help Select to provide help information for the variable.
    Always Expanded Select to expand and display Help text on loading the page. If not selected, then the user must click the Help tag to display help text. This option is provided on selecting Show help and is not available for container, break, and check box variables.
    Instructions Use this field to enter information that requires rich text formatting or adding images to support help information.
    Note: For html tables, we recommend using sizes that are within the width of the variable.
    Type Specifications: Options in this section differ depending on the variable type.
    Default Value
    Default value The default value for the variable.
    Variable attributes The attributes for this variable.
    Availability
    Visible Elsewhere Displays the variable on other types of catalog items (such as content items and record producers).
    Visible on Bundles Displays the variable on bundles.
    Visible on Guides Displays the variable on order guides.
    Note: If an order guide has too many items and variables, consider unchecking this option on as many items as possible, to improve loading performance on order guides.
    Visible on Summaries Displays the variable on the summary of the catalog item.
  6. If applicable, apply roles to control who can create, read, or update the information in the variable.
  7. Click Submit.