Add a catalog item

Service catalog enables you to add a catalog item to multiple catalogs and categories.

About this task

A catalog item may be available in more than one catalog and category. For example, a laptop carrying case can be available from both Laptops and Cases and Accessories categories.

Within an item:

  • The Catalogs related list defines the catalogs where the item is available.
  • The Categories related list defines the categories where the item is available.

Procedure

To assign an item to an additional category or catalog, enter the new details in the appropriate related list.
Note: The values in these lists override the values of the Catalogs and Category fields in the catalog item form. If you change values for either related list, these changes automatically update the values in those fields.