Service Catalog for managers and end users Every user with a login can view and order items from the Service Catalog from departments within your organization. These catalog items can include goods, services, and information. Requesting an item from the service catalog, checking the status of requested items, requesting an item from a service portal Anything that can be ordered individually can be ordered as a catalog item. Anything that only exists as a part of a larger whole cannot be a catalog item. For example, a laptop can be a catalog item, but a high-resolution display for a laptop cannot. After placing an order, its progress can be tracked by the requester. Fulfillment groups complete a predefined series of tasks in a fulfillment process that includes required approvals. Managers can review record history and run reports to improve the service catalog process. Service Catalog home pageThe home page for a service catalog lists the goods and services available to order from that catalog.Service Catalog request screensTo place a request from a service catalog, navigate to the catalog homepage and select the item to order.Place a bulk requestYou can create a bulk request with up to 10 users on the notification list. View catalog item audit historyYou can view the audit history of a variable from Requested Items. Saving catalog items to a wish listYou can save catalog items to your wish list and visit them later to complete the ordering process.