Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Legacy service catalog access controls

Legacy service catalog access controls

Service catalog supports several ways to control access to a catalog item or category. These controls are also known as catalog entitlements.

A service catalog item with no specific access controls is available to all users. If access controls are specified, only users who meet all conditions have access.

The following entitlements are available:

  • Role
  • Custom script
  • Company, Department, Group, User, or Location

Access controls are checked in the following order: roles, then scripts, then Company, Department, Group, User, or Location.

Note: The functionality described here is superseded by access controls using user criteria. Migrate to user criteria for a more flexible and reusable way to define access controls.

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.