Release Management The ServiceNow® Release Management application encompasses the planning, design, build, configuration, and testing of hardware and software releases to create a defined set of release components. The Release Management application handles releases using the task record system. Each planned feature is generated through various means as a task record, populated with the pertinent information in individual fields. These tasks can be assigned to appropriate release management team members, who deal with the tasks as appropriate until the release has been properly deployed. Release Management can be effectively used to coordinate releases as a vehicle for planning releases, composed of individual features. Once a release is finalized, a Change Item can be generated (using a custom-built UI Action), allowing the implementation and deployment of a release to be handled within the change management process. Release Management concepts and tablesRelease Management v2 pluginThe Release Management v2 plugin is the most basic of the plugins that are available for managing a software release process.Activate Release ManagementAdministrators can activate the Release Management plugin (com.snc.release_management_v2).Managing the release processBecause features, phases, and release tasks extend the Task [task] table, all task management tools are available to power their use.Use the release Planning BoardYou can open the Planning Board for a product.Release Management applicationThe Release Management application provides Release Tables that store information about the planned release and the tasks that are required to execute the release. The application also provides Phase Automation to power the release process workflow.Continual service improvements to ITIL release managementInformation that your service desk gathers can improve the ITIL release management process.Software control distributionThe application enables the Release Management team to control the distribution of software by creating a Definitive Media Library (DML) stored in the CMDB.New release data structureNew release tables are extensions of the Planned Task table. New release user interfacesRelated list in the form shows the hierarchical view of products and releases. The Release and Feature forms show the status of a record. Process flow formatter A process flow displays the current status of the record based on the State field. Release Management rolesSeveral roles are available with the Release Management plugins.Release Management toolsSeveral plugins are available for managing a software release process.