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Track a request from the service catalog

Track a request from the service catalog

The Procurement application lets you track a request that was ordered from the service catalog.

Before you begin

Role required: procurement_admin or procurement_user

About this task

When a user places an order from the service catalog, a request record is created to track the order. Each ordered item becomes a requested item that is listed on the request record. For example, a single request for 1 laptop, 2 monitors, and 1 keyboard creates the following records.

Request REQ0000001: 4 items
  • Requested Item RITM0000001: 1 laptop
  • Requested Item RITM0000002: 2 monitors
  • Requested Item RITM0000003: 1 keyboard

Procedure

  1. Navigate to Procurement > Requests > Requests.
  2. Click a request Number.
    The Requested Items related list displays the items that were ordered. You can view the requested item, or view associated Purchase Orders, Transfer Orders, and Assignments on other related lists. A catalog task is automatically generated for each requested item to identify the source of the item, whether it needs to be purchased or transferred from a stockroom.

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