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Use a template from a module

Use a template from a module

This example demonstrates how to place the Performance Issues template in a module in the Self-Service application to enable end users to directly file the problem using the template.

Before you begin

Role required: admin

Procedure

  1. Perform the appropriate action for your version of the UI:
    UI16 Click the edit application (pencil) icon beside the Self-Service application menu.
    UI15 or UI11 Right-click Self-Service, and select Edit Application Menu.
  2. Scroll to the Modules related list and click New.
  3. Complete the form with the following information.
    • Title: Report Performance Issues
    • Application menu: Self-Service
    • Order: 473. This order places the new module after Requested Items in the Self-Service application. Order can be viewed by looking at the Modules related list on the Application form.
    • Hint: Log a problem about performance issues.
    • Link Type: New Record
    • Table: Problem [problem]
    • Arguments:
      problem.do?sys_id=-1&sysparm_template=Performance Issues 
      This argument deploys the template in the new problem record.
  4. Click Submit.
    The new module appears in the Self-Service application.