Post knowledge You can create a knowledge article from the problem immediately, and not wait for when the problem is closed. Before you beginRole required: itil, knowledge Procedure Open a problem from which to post a knowledge article. Click the Post Knowledge related link. The resulting knowledge article contains the following information. The problem number and Short description become the knowledge article Short description. The problem Description and Work notes become the knowledge article Text. The problem Configuration item becomes the knowledge article Configuration Item. The article Topic is set to Known Error. By default, the system creates a knowledge article in Draft workflow state. If the knowledge submission workflow is enabled, the problem Short description and Work notes are placed into a knowledge submission instead of an article. For more information, see Knowledge workflows.