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Modify related links that post knowledge from a problem

Modify related links that post knowledge from a problem

You can modify the behavior of the Communicate Workaround, Post Knowledge, and Post News related links.

Before you begin

Role required: admin

About this task

For example, you may decide to use a form button instead of a form link so users see the option more easily. Another example is to put customized hint text over a link as an instruction for using the link.


  1. Navigate to System Definition > UI Actions.
  2. Locate and open the UI action with the same name as the related link to modify.
  3. Edit the UI action, as appropriate.
  4. Click Update.
    For more information, see UI actions.

Changes to site functionality will be made starting around 6am on January 21st (Pacific Time) and lasting approximately 6 hours.  The site may be intermittently unavailable.