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Add the Outage UI action to another task form

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Add the Outage UI action to another task form

By default, the Create Outage UI action is available on the incident and problem forms, and can be added to other task forms. For new instances from Jakarta only, this feature is also available on the change request form.

Before you begin

Role required: admin


  1. Navigate to System Definition > UI Actions.
  2. Select the UI Action Create Outage on the Task [task] table.
    By default, the condition is:

    current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem'

  3. Modify the Conditions field as described in the following examples.
    To add this UI action to the Ticket [ticket] table current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem' || current.getRecordClassName() == 'ticket'
    To use the UI action on only the Problem [problem] table current.getRecordClassName() == 'problem'
  4. Click Update.