Problem configuration You can configure the Problem form and other problem features, such as assignment rules and UI behavior. The Problem form is configured in the base system to follow recommended ITIL practices. The administrator can configure the Problem form and use the form designer to customize it. The following list describes the options to configure the Problem form from the form context menu Configure option. Table 1. Form configuration and design Menu option Description Form design Administrators or users with the personalize_form role can use the form design feature to quickly create new or change existing form views. Form design is an alternative to configuring forms that combines several configuration options into one tool. Form layout Administrators or users with the personalize_form role can configure a form to show or hide fields from a view. New fields can be created on the table associated with the form. Related lists Related lists display records in another table that have a relationship with the current record. Administrators or users with the personalize_form role can configure related lists to appear on the form. Create a problem templateTemplates simplify the process of submitting new records by populating fields automatically. Using templates saves time by reducing how long it takes to fill out the form.Define an assignment rule for problemsAfter a problem is logged, it must be assigned to the appropriate group or individual to handle the problem. You can define assignment rules to automate the assignment process.Define an inbound email action for problemsInbound email actions enable users to log or update incidents or other tasks via email. You can define an inbound email action to log problems.Define a Problem Management workflowThe Graphical Workflow Editor lets you automate common processes. Workflows allow standard Problem Management processes to be defined and automated.Modify related links that post knowledge from a problemYou can modify the behavior of the Communicate Workaround, Post Knowledge, and Post News related links.Add the Outage UI action to another task formBy default, the Create Outage UI action is available on the incident and problem forms, and can be added to other task forms. For new instances from Jakarta only, this feature is also available on the change request form.