Problem Management ServiceNow®Problem Management helps to identify the cause of an error in the IT infrastructure, reported as occurrences of related incidents. Resolving a problem means fixing the error that will stop these incidents from occurring in the future. While Incident Management deals with fighting symptoms to incidents, Problem Management seeks to remove the causes of incidents permanently from the IT infrastructure. Problem resolution and elimination of root cause often calls for applying a change to the configuration item in the existing IT environment. Explore Problem Management process Data for problem resolution Structured Problem Analysis Problem Management service improvements Upgrade to Istanbul Set up Define a Problem Management workflow Task outage Define an assignment rule for problems Administer Create a problem template Create a problem record producer Define an inbound email action for problems Use Close related incident from a problem Create knowledge Request a change from a problem Develop Developer training Developer documentation Troubleshoot and get help Ask or answer questions in the Problem Management community Search the HI knowledge base for known error articles Contact ServiceNow Support Problem Management processProblem Management supports the ITIL process to find and fix the root cause of issues that result in incidents. You can record problems, associate incidents, and assign them to appropriate groups. You can create knowledge from problems, request changes, escalate, and manage problems through to resolution and reporting.Activate Task-Outage RelationshipAdministrators can activate the Task-Outage Relationship plugin (com.snc.task_outage).Problem configurationYou can configure the Problem form and other problem features, such as assignment rules and UI behavior.Create a problemYou can create, progress, review, and close a problem.Knowledge articles from problemsKnowledge bases house the information an organization wants to keep and share. The Problem form includes four options for creating knowledge and communicating information.Content packs and in-form analytics for Problem ManagementContent packs and in-form analytics contain preconfigured best practice dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.