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Create a form view

Create a form view

You can create a view of the Incident form to enforce specific guidelines.

Follow the steps in Create a view

  • Make the view Name match the first parameter to showQuickForm() in the UI action. In this example, the parameter is CloseNotes.
  • Make sure the view contains the fields to be updated, in this case the Additional comments field.

Products > IT Service Management > Incident Management; Versions > Istanbul